Kitsap Credit Union

Great service! Zoran took care of all our banking needs super efficiently and had us on the way in no time. Highly recommended.

Opened my account online which was super easy. Branch is well staffed and everyone is very friendly. Just closed our mortgage with them which was a great experience.

Woman owned bank with good customer service.

I bank here. Friendly, helpful service.

Great bank.

I generally like the Jefferson County branch of Kitsap credit union. The people are friendly and courteous. However, to phone the Kitsap credit union system has been so highly designed to eliminate humans that waiting to connect with a human being takes quite a bit of patience. It's almost easier to leave my office, get in the vehicle or bicycle and go to the office in order to talk with anyone. I guess feeling this way makes me a Luddite. If you don't know what a Luddite is, it's easy to find out online. I find myself a modern day Luddite. I don't wish to press 1234 or six when I call the bank. I wish to talk with the person about my issues

This is my bank. U would think they would know how to set up an outgoing loan payment.
First off, the teller who set it up, got the to and from backwards. Why they don't have a dedicated loan officer I don't know, but I was sent to the teller line for this!!
Secondly, the woman I got on the phone couldn't even get the dates right in our conversation, when I called to see why it hadn't come out of my account, 5 days later than the 2 weeks they said originally, that they needed. She swore up and down she didn't have the same first date that I did. I said fine ill go in. She called back a few minutes later, after having found it. She did not acknowledge her error, let al9ne apologize for it. Then she hung up on me, saying the conversation "wasn't going anywhere". So I go in. They did finally get it right (hopefully,) but we won't really know till it actually comes out. They did wave the wire fee. Hopefully it gets there before I get a late charge.
Its just a matter of time till I leave for a bank that actually knows what they're doing.

This is such a trash credit union, nobody cares about the issues you face with the mobile app and they delay helping you time after time simply saying a specialist will call only for the specialist to tell you “there is no way to do what you’re asking” when so many other banking services can simply and helpfully assist in these basic tasks. It is ridiculous, the customer service is beyond bad. The only decent experience I’ve had with anyone over the phone is someone named Chelsea, besides her everyone has been completely incompetent and unhelpful.

Small home town bank on the outside. Typical big banking experience inside. Maximum run arounds. The employees don’t seem to have a grasp at the time taken out of my day to ensure their job was indeed done correctly; the second time. My review is coming after a poor experience with my significant other who banks there… my account was closed years ago due to the same issues. My personal time has no value with these people.

Horrible banking experience! Their cash advance machine has been down for months, so if you don’t have a checking account, you have to get cash out to make a loan payment! They are closing surrounding banks so you are limited to find an open active bank! They are short staffed so expect to wait in line for 30 mins!

Had to call a different branch because the man I was talking to was condescending and rude— asked to speak to a different person, wasn’t anyone available. Poor people are short staffed which I really feel for them about but that doesn’t excuse his 0/10 customer service.