First Citizens Bank

I see some of the reviews and I am a bit surprised with the experiences. I am not sure which tellers the reviewers were working with, but all of the ladies I have worked with have always been polite, personable, and addressed me by name when I do my banking.

Back in 2006, i built my log cabin here in Boone. First Citizens is who I chose to finance my construction loan. They were so helpful, I switched all my banking needs over to them. First Citizens of Boone, is the best around for serious banking. A couple one star reviews on here are false, just impatient idiots going through the teller lines. Don't listen to them, this bank is the best around for local folks.

I've been banking here since I was 17. They are the kindest most helpful bank and the tellers are very friendly!

Very friendly, helpful and professional.

Very slow service.

I have never been treated as rudely today has I have by the tellers and supervisors of the Boone branch. They do not support their customers, I will be doing business elsewhere.

They charged an $8 fee for cashing my friends check when the check was from this bank. I think the teller was sketchy

Worst customer service and very slow, racism. I’ve been business with First Citizens Bank half decade most of branches are bad customer service. Especially this one is worst and slow also very racism. All the time they check my drivers license and social security number and phone number. For security reasons I’m okay with that but why only me? Not next white customer? Also they suggested changes my original name because it’s hard to pronounce OMG thank you for trying delete my legacy.

I opened an account with FCB 31 days ago. I have been told that there is a problem with the company making the debit cards. I have been promised different guaranteed express delivery dates. It still has not arrived and I was told today
that it was guaranteed to arrive by Friday of this week but that it might take longer. DON'T OFFER A USELESS GUARANTEE. We're not talking about large pieces of equipment being shipped. We're talking about a small plastic card that is delivered as promised by any other bank in the country. If this is your guaranteed service, I won't be banking with you for long.

first citizens bank as a bank but the Boone branch has the absolute worst customer service of any bank i have ever delt with. The tellers are rude and they treat you as if you are a bother to them. They advised me in an unprofessional manner that it is simply a courtesy for them to count my money and check totals but that it is my responsibility to add that up for them. I dont know how this bank stays open with their pathetic customer service. The tellers never greet you back when you speak to them or ask what they can do for you today. I have never dreaded going to the bank till i started banking here

Some of the tellers at this location have a different understanding than I of the definition of the word 'customer.' These associates act as if they are doing a favor rather than serving their customer's needs. I do not know when I was treated as poorly as during my recent visit to this bank.

Probably the slowest bank I’ve ever been to. I compare it to a McDonald’s drive thru at 3 am. You’ll be there for a while