Firestone Complete Auto Care

Miles was professional and about business, while also providing good customer service.

The service tech exceeded my expectations by not just performing the expected service, but by also evaluating the general health of the vehicle (tire wear, battery life, air filters,...), all in what I believe was reasonable time (~2hrs).

I received electronic statements for work estimates and for the completed work, which I appreciate. This makes vehicle maintenance record keeping much more organized for me.

Miles also called and left a message to let me know the work was completed and my vehicle was ready for pickup.

I've used Firestone for more than 20 years, across 3 states, and can say that my experience with this company in general has been consistently positive. Some service locations are better than others, and the one on Eldorado in McKinney is one of the best.

They helped us quickly with no appointment. Honestly, faster than other places with an appointment. They couldn’t fix my tire but they put the spare on and didn’t charge us for anything. It was late in the day and we had our two grandkids that needed to get home so we didn’t get new tires then but we will go back there to replace it. Very nice and super helpful!

I've been helped here twice, had all my tires replaced and honestly, one of the better tire places I've been to. I've been met with a smile and a kind hello, been explained the how's and what's and when's and payed a fair price, in my opinion. The wait time has been acceptable and the free Wi-Fi has definitely made it easier to go through the wait time. On the phone and in person, Wesley has been the most helpful, professional and respectful person I've encountered in a car shop.

Miles was very helpful and made sure I understood what was wrong with my car and the recommended repairs. I was able to wait on-site while my car was being serviced. He was kind, friendly and explained the entire process. Thanks, Miles!

Took care of my car without any issues, recommendations weren’t ridiculous and actually quite reasonable with best ways to go about getting best prices and were also just really chill people that helped me out

Great service, long wait but willing to accept my walk in since I didn't have an appointment which was nice of them. Did an amazing job on my wheel alignment.

So Skeptical! But these truly good guys have worn me down with honesty and being highly sensitive to my time (great communication). Cost/ paying "retail" was a concern, but they proved to be trustworthy there as well. You guys won me over!

UPDATE - 6 years later and they are still who I turn to for everything for my 190k mile Chrysler 300. Full transparency, showing me the each part and price matching are why they are my guys. Thank you Jarrod and crew!

This Firestone location is the absolute BEST shop I have ever utilized. I own several vehicles from classic American muscle to European, as well diesel trucks. I can not say enough good things about the gentlemen at this location. They have helped me with numerous problems. Their integrity and knowledge has helped me immensely over the years and I will continue to go back. They have my loyalty and trust. From the front office to the shop, hands down some of the best people I have encountered. Thank you guys!

So I've been going to the Allen location off of McDermott and the Plano location off of Legacy & Coit for years. We moved to McKinney a year ago and it was gone for a Allignment. Spoke with Gene on the phone who was friendly and courteous. Came in, and the great customer service continued! Our Bimmer was completed in a reasonable time and they happen to have some goodies (don't know for how long so don't expect it forever!). The waiting area is clean and welcoming. Excellent Job guys! I will absolutely return.

- Big Marcus

Our car broke down early last week and we limped it over to this Firestone for a diagnostic. They got the diagnostic done in a day and the problem was more severe than we expected. Unlike other shops I've been to in the past, the mechanics here were very upfront about the problems and presented us several options at different price points to get the car workable for us (again, not something I've had at other shops). It was a very encouraging experience and I will probably come back here if I have car troubles again in the future.

Employees were friendly and helpful. The job was done in a very timely matter.

Just left Firestone and it was an awesome experience! The service manager, Jason rendered excellent customer service. I needed an inspection and it was my first time having one completed on my car and he was very knowledgeable and helped made the process so smooth and comfortable. I will definitely come back to this store for all future auto needs!

Everyone was very professional, nice and helpful. They helped me understand what my car needed and were honest on the estimated time it will take to get my car done. Definitely do recommend this location!

Needed 4 new tires for the truck. Firestone had the best package for my kind of driving..work and family. Looks good!

Had prompt and professional service on my car at this location. Jason was my service manager and he was attentive and responsive to my needs and questions. His team, though clearly busy, found time to fit the repairs to my car for the very same day! Jason was also helpful in pointing out recommended services that my car needed but were not urgent. I will gladly return my car for services by Jason and his team in the future!

One the best locations for service in mckinney. Do call ahead as sometimes they do geg busy

I went in yesterday on Sunday at 11/13/22 & I didn’t catch his name but the blonde hair, blue eyed guy working at the front made this one of the best Firestone experiences that I’ve ever had. He had phenomenal customer service skills, incredibly knowledgeable, and was so helpful that I knew my vehicle was in good hands. Went in with a slow air leak, but left with a new tire and now safe driving on the roads. Thank you Firestone staff @ el dorado mckinney location.

Had my Dodge Ram serviced here 3/20/18. Sean and the rest of his team are true professionals. They make you feel welcome as soon as you walk into the store. Dropped the vehicle off in the morning and received calls updating me of the status during the day .First time having my vehicle worked on where i wasn't the one to have to call to find out what was going on with it. Upon picking up the truck, the charges and all the work that was performed on the vehicle was clearly explained. Definitely will recommend this location to others.

They were awsome. They will definitely be my go to.

2nd visit different cars to replace tires and get an alignment. Great customer service and I guess that is why they are always so busy. Gave me a good estimate on time to do the work so I did not have to sit around. They are a little pricy but you do get what you pay for. So I'm willing to pay a little more.