Mattress Firm Palatine

Tom Mitchell was amazing. Since the moment we walked in, he greeted us very well and made us feel at home. He was outstanding. Helped me so much to find my perfect mattress and helped me get it delivered to my house. Go cubs!

Made a warranty claim on a mattress I purchased from Mattress Firm back in 2020. Was surprised how easy the process was and that my approved claim gave me the entire purchase price as a credit! My husband and I went to the Palatine Mattress Firm to pick out a new mattress and Tom was awesome! He listened to what we wanted n a mattress and made sure to show us models that would alleviate my constant back pain. We can't wait for our new mattress set to be delivered!

Thomas was wonderful! Not only did he guide me through my options over the phone, he allowed me to come in right before closing to see in person. No amount of research online compares to the education Thomas provides- helped me narrow down my choices instantly. Highly recommend- if you are undecided , Thomas is the one to talk to!

I don't often write reviews mostly because I rarely receive great customer service. Especially as of late. However, I feel compelled to share the experience I had with Mark at this store. Mark was extremely knowledgeable, helpful and most importantly, patient. This was the 3rd mattress store I had visited In a day and my experience was with by far the best here. No pushy, creepy salesperson. Just someone that knows what he's talking about and is super willing a to help you make the right choice that works for you. Highly recommend this location. Ask for Mark.

From the moment we walked in, to the moment we tested out mattresses it was a quick and painless process. I will definitely refer friends and family to this location.

The representative Dreu was informative, courteous of my time, and ensured I got a product for my needs within minutes, even though he was preoccupied with another customer.

I would happily go back for the range of options and the quality of service.

Tom was very polite and very helpful helping me decide what mattress to buy. I would highly recommend Tom and the Palatine store.

I had an excellent shopping experience with sale manager Randy. He remembered that I was interested in purchasing a Temper-Pedic mattress but hesitated to the high cost. He noticed me that a returned mattress at 40%off. All the process smoothly, he always keep my needs in mind. Two days later, I got my mattress! Thanks for such a seamless and customer-focused experience,Randy!

Nice clean store. Mark was very friendly and helpful. We found a very comfortable mattress for a good price! I’m happy that it’s being delivered and assembled for a small fee! I can’t wait to sleep in my new bed!

Great place to shop mattresses. Lots to chose from and comparable prices and great exchange return policy. I recommend it.

I stopped there today to look for a mattress. And yes I bought one.
Mark was so helpful and went out of his way to help me make a decision. And to answer all of my questions. All of this without being pushy!! Overall a very good experience. Thank you!

Tom was very attentive and kind! Great guy! Thank you for the help! Will enjoy a good sleep tonight)

Tom M. was an excellent help for finding my wife and I’s perfect mattress!

We went here during Black Friday and got a good deal on a king bed. Randy helped us out and he was so wonderful. He didn’t push us at all but really tried to find the best option in our budget. He even made sure that our frame that we purchased was compatible with everything we got. 100% recommend asking for him when you are there. Very knowledgeable!

We went in yesterday looking to upgrade our daughter's toddler bed to a big girl bed. We also wanted to price out and look at upgrading our own mattress. Randy helped us and truly went above on beyond. He was knowledgeable and able to answer all questions or concerns and made the process of looking for a mattress fun and comfortable. I would highly recommend shopping here and definitely ask for Randy! You can tell he really just wants to help his customers get the right bed for them.

I went to the Mattress Firm in Palatine, as they had the specific mattress I wanted to try out.
I was greeted immediately upon entering by my salesperson Randy and he showed me to the model I requested, which was not exactly what I hoped for. He made an alternate suggestion and I loved that one. Randy was knowledgeable , calm, and a super nice, efficient person to deal with. My new mattress gets delivered on Thursday!!

Our experience was great. Randy was very knowledgeable and put our interests first. We were able to choose the right mattress for us. If you’re in a need for a new mattress, I highly recommend this location.

It was a great shopping experience! Store is nice, clean, wonderful deals and the best part was the excellent customer service! Steve is a ROCKSTAR expert on mattresses! Can't wait to sleep in my new memory foam matress! If you are looking for your next matress come and visit this store. You won't be disappointed. Five stars for sure!

Randy was such a pleasure to work with with, was very knowledgeable and beyond helpful with helping us pick a mattress. Really happy with our experience here thanks to him.

Stopped by to check out temperedic pillows and was greeted by Randy. Very knowledgeable, great person to deal with. Bought 3 pillows and will probably return for a bed. Great experience!