VCA Animal Hospitals Urgent Care - Mar Vista

The system of booking here is very helpful so that you’re not waiting all day in a waiting room and the vibe when you get there is so much calmer because of it. The staff are excellent. Kind, communicative, helpful but also understanding of your wants and needs. I appreciate the staff here and their efforts with what I’m sure is a lot of stressed/upset customers with sick pets.

The virtual waiting room system is very convenient. It gave me the chance to prep my sick cat and get her into her crate (it's a process) without losing my place in line. The technicians and the vet were all amazing - they were very patient with my cat and gave her the perfect care. She is good as new less than 24 hours later thanks to the wonderful and kind people at VCA Urgent Care in Mar Vista.

Being able to wait from home in the virtual waiting room knowing we wouldn’t lose our place in line was so comforting. Once we arrived, the team was amazing and took great care of Bandit - look at his bandage 🌸💐

I had an amazing visit today. At first I couldn’t do the online urgent care appointment but the vet tech through their chat was super helpful. I think it had to do with the fact that I was nervous. I was taking in a baby kitten with diarrhea and well you always worry about Pravo. Anyways everyone was awesome from the Vet tech to the doctor and especially Nicole. She noticed the handle on the box carrier I was using, was broken. Without hesitation and attention to customer care, replaced the box for me. That’s amazing customer service, in my opinion. I have been to my fair share of animal hospitals and urgent cares. The service at VCA was amazing and the prices were reasonable. This is the only reason why I decided it was fair to give them a review. So if you have a sick pet in need of care I encourage you visit to this urgent care. Lucky says thank you!

Had to find a Vet today for my baby girl who kept throwing up and had an increasing diarrhea. The virtual first step to book an appointment online is so efficient. They could see me in ‘30 minutes’ so I immediately drove to the Clinic and everything was absolutely flawless. Great service, great Assistants, and great Vet.

I cannot say enough about how wonderful my experience was at this Urgent Care. From the virtual waiting room to discharge process, it was all shockingly efficient. The moment I walked in to door I was met by a kind and smiling Care Coordinator, Nicole. Her positive energy made me feel instantly welcome and at ease. The compassionate, thorough and cost conscientious care exhibited by all the staff here (Dr. Kim, Nicole, Sariah) made my attitude shift from fearful and guarded, to trusting and faithful. Dr. Kim is a very competent Doctor. Not only is he knowledgeable and realistic; he explains everything in a clear, calm manner.
My baby boy is doing just fine; thank god. But if he wasn’t, I would have no problem taking him back here. Thank you guys so much! I’m sad you aren’t in Phoenix!

Had a great experience! The virtual wait room makes it so much more convenient. The waiting room and check in process was quick, easy and clean. The tech, Ashley, was kind and patient and thorough. Dr Mackenzie was fantastic. Really listened to us and took her time examining and figuring out what was wrong with our dog. I didn’t feel like they were doing any unnecessary tests. We hope to not need urgent care again but will absolutely use them in the future if needed and will recommend them highly!

This was the best VCA experience we've ever encountered, and we've been going to VCA for regular vet appointments for years.
The virtual vet tech was so helpful to tell us she thought we should bring our pup in for medical attention, and the virtual waiting room was really nice. The time kept jumping up and down randomly so it definitely made it hard to plan around (wait time went from 7 hours to 4.5 hours to 7 hours to 39 minutes) but we weren't planning to leave the house anyway since our pup wasn't feeling well.
From the moment we walked in, we were greeted by a friendly woman who made us feel so comfortable. I'm sorry I didn't catch her name. After waiting a bit longer, we were taken back to see Gianna the vet tech who was unbelievably kind, friendly, and patient. She completely put us at ease during a stressful time when our dog wasn't feeling well.
Dr. Robinson may be the best veterinarian I've ever worked with. She was knowledgable, she listened intently to our concerns, and gave us very clear and honest direction on what she thought was causing our pup to feel ill. Not once did she make it feel like she was price gouging us or trying expensive tests that wouldn't lead to anything. She was thorough and kind and I wish she was our regular veterinarian!
Thank you SO much to the VCA Urgent Care team for making what could have been a negative experience a wholly positive one. I hope we don't have to go back but I'm at ease knowing what awaits us if we do!

First time at the VCA Urgent Care in Mar Vista yesterday....I was very impressed with the new facility, which is modern and clean. The staff was friendly and went out of their way to be helpful. I also appreciated that they were up-front about the cost of the care my dog received. I liked the virtual waiting room - reduced my time waiting in-person. This is a great addition to the neighborhood, don't hesitate to bring your pet here!!

Incredible service, lovely staff, highly intelligent techs and doctor. We came in feeling uneasy/scared about our dog’s constant vomiting and left feeling confident and calm in how we needed to address his illness. Clean offices, easy virtual queue and free coffee!

I have two little chihuahuas and unfortunately there’s always something and it’s been great to be able to go to this location! The virtual waiting room is so convenient! Everyone is so friendly and amazing with my dogs! Thank you!

The virtual waiting room that I used to get my pet in was very efficient, kept me updated as often as I liked by responding to an assigned number to let me know where I was in the que by time (hour/minute). The wait wasn’t too bad bec they gave me 30min notice to say start your commute in towards the office. The office is beautiful and very mod, clean. The staff is beautifully polite, loving twds the animals and accommodating. Even the IT guy on staff was in house checking on everything to make sure it was running efficiently, kindly made sure he said hello to my fur babies and helped me look into the next ER for my babies infected ear who needed an audioscope to get down into his ear w/sedation. They are definitely on the right path for creating a positive experience for pet parents and the pets, focusing on a very patient-centric feel. Highly recommended facility.

My dog hurt his paw and we were able to get in and have it treated the same day I noticed the wound. The staff is very friendly and are happy to help and answer questions. The lobby was very clean and comfortable, with plenty of space so your pets won’t be right next to another one. Just remember this is an urgent care, not an emergency room so the wait time is longer. I joined the virtual line at around 11:30am and was finished around 3:30pm.

I’ve gotta say. This was the best vet experience I had. I was on a waitlist for a few hours then they texted me to come in. I waited an additional hour/hour and half but that’s okay. The lobby was clean, they offered coffee and water , the staff .. the staff was AMAZING. I’ve never interacted with such honest, caring, price transparent vets before. The visit was $139, plus the stuff I needed for my dogs eye. It wasn’t outrageous at all. Even one day with these drops, my dog is already feeling better. The staff truly makes u feel so heard and listened to. I wasn’t even defeated by the cost at the end bc I felt like I got such quality care during a scary time

Forget any other place! I appreciate VCA Mar Vista so much. This place is amazing the whole staff is on point. I brought my cat in twice and doctor Breanna Goodman was so helpful and kind. Also, Diana Martinez was so nice and patience. She explained everything to me. Highly highly recommend this place.

The entire experience from start to finish was great! All supporting staff were super communicative, transparent, and kind. The virtual waiting room is helpful and vastly reduced my wait time. Plus, they gave me a pretty accurate estimate of the total cost. If my pets ever need urgent care again, I will definitely return.

Great experience. My dog had a minor puncture on her paw and they were very sweet to both me and my dog. The place is pretty new, but gorg inside with a large waiting area too. Great vets and staff.

Excellent customer service and super quick- caring and kind individuals all around. I felt like my pet was in safe hands.

I LOVE this place. I have a lot of pets and have gone to VCA WEST LA for years. But with pet ownership up so high it has been so hard to get non emergency appointments quickly. This urgent care fills a HUGE need in our community, and is way more affordable. Also the staff are sooooo wonderful. I always end up chatting with Nicole and Robbie and all the staff, and they are just the kindest and best customer support. I will be back, I'm a regular.

Visited here on Easter with our poor dog with paw injuries. The online wait process was relatively easy. Our dog was in so much pain and anxious it took three of us to get him out of the car but the staff was respectful and patient and very helpful to help me get him out in a safe way. The entire staff was very communicative and made both my dog and myself very comfortable. It was pricey but you get what you pay for-excellent emergency service. If my pup ever has another emergency we will be back