Journeys Kidz

Accidentally got my daughter the wrong size shoes (they grow so fast!) and went in to exchange them. The salesperson was so friendly and helpful it made the whole thing a breeze. I really appreciated the excellent customer service.

The staff member there was actually super helpful when we came in for new boots for my kid.

Great staff. Jake and all the team were overly nice to my son and I.

Journeys Kidz is one of my favorite shoe stores (I have small feet) and this location is no exception. The shoes are adorable! The employee I spoke to, Sarah, was very helpful. She asked my shoe size and brought me some options to check out. I appreciated her friendliness and patience while I tried on a couple different​ pairs. Overall, Journeys Kidz is an awesome shoe store with equally awesome staff.

Me and my son have been customers of Journeys at least four times in the last year and the staff have been amazing to my one-year-old and today he even got new shoes and Crocs for the first time and thanks for the staff for being so patient with my son and I. Best staff ever at the store and can't wait till we see you guys again.

Great variety of styles! Great staff!!

Super cute first walker shoes with a wide selection.

Super friendly staff. Very patient with my very picky little princess.

The sales people very attentive and patience

Always the best with nice kids stuff

Very helpful

Cool store with cool shoes for boys and girls.

Double charged me after I expressed I was on a budget & caused extra financial stress when there didn't need to be any. All cause they didn't know how to use the POS & ignored what I asked the first time. Super disappointed & extra stressed cuz of their careless mistake.

The above statement is totally accurate of how I felt checking out at this store. It was really infuriating, no doubt.
However, in their defense, the refund went through almost immediately.
The girl initially said it could take up to 10 days, which I imagine is a disclaimer that they have to say. Not news you want to hear when they absent-mindedly charged your $100 on your card instead of $40. To my surprise, the refund was pretty much instantaneous. It was there the next day. So that alleviated some of the undue financial stress that was caused to begin with.
So I'm changing my rating to 3 stars.
Probably won't be rushing to go back, but thankful the problem was handled swiftly.

Save your time purchasing here - if you buy something and pay a price and have a receipt of proof they will give you a lower price then you paid and will fight you on it: I bought shoes online and have physical proof of what I paid, they claim to “not be able” to give me the price of which I paid and then proceeded to call their manager Kevin about it and he also refused to make it right. $3 that’s all - literally wasted my time, made a big deal, over $3 that I had proof of what should have been given back to me. Kaylee needs lessons in customer service and should not be in charge of handling customers, I hope upper management takes into consideration that the children they have running this store cannot do simple basic math. Losing a customer over the fact that they simply don’t want to give you your money - for the record that I Requested myself be in store credit form. So it ain’t about me wanting money - it’s about what I paid and people not being able to do their jobs correctly. Manager clearly doesn’t care about the customer experience.

Tried returning these Adidas but couldent because I didnt have the original box but I had the receipt. Very upset that I couldent even exchange them.