BMO

Looks like lots of bad reviews because of one bad employee. I have not interacted with her, so I can't speak to that however she no longer works there. I've been banking with them for 10+ years and am happy to keep my business there. All staff I've worked with are friendly, greet me by name and have been very helpful.

Great bank.

Allison is super rude! I usually enjoy going into to BMO all the other girls and eddie are always amazing !! Allison told me I'm the reason BMO doesn't have any cards to issue customers right away because I have asked for a few cards to be reissued to me she read it right out of the system saying " oh you must be the reason we dont have any cards because u have asked several times " My other bank redwood credit union will offer cards as many times as you need with a smile ... She also took a deep breath and showed how annoyed she was ! What a pleasant employee you guys have !!

Started a loan with BMO 3 months ago and due to BMO delays my lock extension expired costing me 4 thousand dollars. I highly suggest not using this bank for any type of loans. If I could give them zero stars I would.

They had me standing there for 10 minutes waiting while there was 3 cashiers, two doing nothing let me emphasize that NOTHING. Then the "supervisor" lady whatever her name was went up to Avina the cashier; yeah lady i remember your name. And pretty much told her to help me. Both then told me i didnt have enough of my money in my account and in the undeposited check in my hand to do any type of cashing or withdrawal. People put half their checks in and keep the other half cash all the time. Or small amount in cash.
Tried to say its cause i was 2.95 in my account. One dont lie to me. I had 80 cents in my account. Two. Hope you never get to the feel the rage i have for my own money being kept from me. Thats the point of cashing a check. Or depositing with cashing it.
At least when the male supervisor guy i think his name is Chris. When he was there things went smoothly didnt see anyone just standing there or anyone having an unnecessary wait time.

Overall terrible service. Precious is the reason I'm choosing to close my final account here, very rude and passive aggressive. She'd much rather talk to you about her family than actually work. She deceived me about my odds of being approved for a credit card, lied about the process of what it would take to close a secured card that I have and when I attempted to voice my complaints today she rudely just said, "Have a nice day!" as if it were my queue to leave. Save your time/money and bank somewhere else. I moved to Wells Fargo across the street and have never been happier.

I'd give this branch a 0 if I could, but I'll give the one star to the guy who works in the back who deals with business accounts. He was always very respectful, straightforward and helpful.

ATM never works. One teller helping customers while two other employees standing around talking while they have a long line due to the ATM never working.

They sent my card out and I never received it as well as sending my card out they sent out a pin code to activate the card . I've never had my card sent out with the PIN to the card. I've never heard of it .

Overall normal bank, didn't enjoy how Precious has chose to conduct herself with my brother. Planning to close my accounts here soon.

Worst customer service by this branch manager. No return phone calls or email response. Needed to drive an hour to try to resolve account issue.