Subaru of Puyallup Service Center

This place was great! It took about a week for an appointment but I had an extended warranty that needed taking care of, and they discovered a small recall I was unaware of that they also took care of.

The waiting areas were clean, there were small but nice amenities,and there was a quiet space as well which I really enjoyed. The service to my car was great, and the only minor quibble I had was that they messed with the seat settings-though I'm sure it was required.

The gentleman that helped me was incredibly friendly, courteous, and personable, as well as extremely professional.

Overall, even though it's not the closest service center to me, I will be returning.

Second time coming in for service and both time they have either been busy or by appointment only. Both times they have been able to take me in and be able to do an oil change. They have also treated my with respect and talked to me at a level that is understandable for my vehicle. Has the best waiting area ever, the person helping you brings you to it and also let's you know there is snacks and coffee, tea, and water available. Also, the place is very dog friendly! My dog has now started to know where she is at and loves coming to Subaru of Puyallup!

Peter Dela Cruz is great to work with. He has always helped me resolve all service issues with no hassle. When I needed a new car he helped me through the transition so that I could process a trade in and get into a new Forester. Thanks Peter!

I've never had a smooth process like I've had here! From purchase to service on vehicle they are amazing!

Just purchased a new Crosstrek Sport from Andrew. His expertise, relaxed manner and candid advice made the process of ordering a new car a pleasant and confident experience. This is the 3rd Subaru purchased by members of our family in the last five years, the second from Subaru of Puyallup. When these wear out I fully expect to buy more from them...it may be a couple of decades though 😅

Always polite and very knowledgeable of their Subaru's

Wait room was clean, and staff was nice, especially patient with my 1 year old who just wanted to explore

edited review: issues resolved

setting appt - easy and painless. set my own time on the calendar.
check in - easy to drop off and leave.
repairs - done quickly and effectively.
check out- nice and easy, walk in and go.

would recommend to others even without subarus

Great service, replaced a clutch in my WRX in a quick and timely matter. Will be my go to service center while living in the area. Sam was knowledgeable and quick to help with any concerns I brought up during the process.

You won't find a service center better than Subaru of Puyallup. I've trusted the Harnish Auto Family throughout the years and they are always professional and the highest quality service.

Amber was my writer and she's always professional and helpful. Thank you for everything you guys do!

I've purchased two Subarus from this dealership and my Kia Sedona from their Chevy/GMC/Buick dealership. I purchased my two Subarus from George. George is committed to making sure you have the best Subaru purchasing experience. He bookmarked my entire driver's manual and set up all of the personal features in both of my Subarus. I highly recommend George and Subaru of Puyallup if you're in the market for a Subaru. Amber in the service department was great to work with too. I receive service coupons and the complimentary car wash is always a highlight. Thank you for treating your customers right!

I went to pick up some pre-mixed coolant for my Forester at the service department, and the price was $6 cheaper than anywhere that I found. Great customer service. Highly recommended this place.

I came to the Subaru lot to look for a car that I was going to buy for the first time. Pablo Medina saw me and my family looking around and asked questions like what my price range was, what type of car I'm looking for, etc. I know basically nothing about cars, so I'm the perfect target for being scammed into a bad deal. You always hear about car salesman scamming you for their paycheck. That was the complete opposite experience that I had at Subaru of Puyallup! Pablo showed me many cars and let me test drive a few. There were a couple instances where I'd show interest in a more expensive car and Pablo was very honest about what type of maintenence is required for this, and why this and this wouldn't be a great option for what I'm looking for and advised me against it. That's when I knew that I could trust him! He ended up showing me a 2012 VW Jetta TDI Sportswagen with 26K miles on it and in my price range. The car is absolutely perfect. Pablo worked with me on negotiating the price and was extremely honest with me. Very polite and professional. When I came to pick up my plates he even put them on for me. I would recommend him to anybody; in fact, my mom is looking to buy a new car sometime this year and she will be going to Pablo to buy one! Thanks again Pablo!

I’ve been coming here since I bought my Subaru from this same location. I’ve never had a problem with service or accommodations. Even though I moved to Seattle I still make the drive down here just because of the people and the customer service.

Peter was Awesome!! Fast, efficient and very friendly. I will always get my service done at Subaru of Puyallup.

I just took my car in to have the amplifier change. Being 5 minutes late I didn’t get any grief, and it took the exact time they had said it would. No extra waiting, which is real nice when having to bring your children with.

Hi Peter, thank you for the tire rotation and oil change, it was quick and have no issues. Also, great customer service!!!

I had a recall that needed to be done and it was going to take a half a day so they were nice enough to give me a loaner it was kind of interesting driving an Outback I own a Forester great service good people!

It was really great thanks to Jared, the service manager. Everyone was up beat and fun to be around. Thanks... Never had a better day in a car dealership
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Easy time getting my car serviced. They did great work in a timely fashion. Nice people and clean safe waiting area