Sunset News

Got some drinks and chips and the lady was so friendly.

Ein ordentlicher Zeitungs- und Snackstand. Alles gut. Für einen Flughafen normal teuer.

04/26/24 @ around 11am: My daughter and I went to buy a kinder egg at Sunset News, SFO airport. Because I have my entire attention to my daughter, I didn’t noticed I stood to a register that is closed. The employee said, this register is closed. On my way moving to the next register, this employee (female), thinking I cannot understand Tagalog, rudely stated in (filipino language) - “You already saw it says Next Register right?!” (“Nakita mo na nga next register pls di ba!).

I believed people who works in this industry should know best what customer service means. Speaking on a diff language behind customers is frankly rude behavior that the company must not tolerate. It’s not fair for the business to be labeled with poor customer service because of such employee.

I can't believe the attitude of the filipina cashier at this store! She was so rude and unhelpful when I was trying to make a simple purchase. It's like she didn't even want my business. If you don’t like you job just quit.

The worst customer service. I would never even think about reviewing an airport store over a $5 toy but she was THAT terrible. My kid bought a little toy. Walked around the corner to D16 gate. Sat it down on the table and realized it was cracked. Walked back and my 6 year old asked if he can get a new one. She said it wasn’t broken when we bought it and we had dropped it and broke it.
Unbelievable.

I went at 10:20 to use a Voucher an airline had given me and the store closes at 10:30. The lady was annoyed and didn’t talk properly since was in hurry to close. Horrible experience.

Bad attitude... U don't need to put up with them.....