west elm

I love coming to this store as this is probably the largest showroom for West Elm in the Bay Area. They have two levels of large furniture, home decor, lighting, bedding and accessories related to home display you can browse easily. Always come here to give me lots of inspirations! Friendly and helpful staff onsite with Design Center to guide you through to specific question you may have as well.

I visited San Francisco with my girlfriend for Christmas during the Pandemic. We were coming from New York where things were quite bad at the time, and during our visit I stumbled into a few West Elm stores in search for some furniture. I was greeted by the manager, Marty, who helped with my order.

When the order arrived in NY, there appeared to be a misnomer with the size of the sectional. It was advertised online as 112" wide, whereas what arrived was only a 90" wide sectional (not his fault). Despite this, he made every single effort to make it right. Every. Single. Effort.

The replacement sectional is to arrive tomorrow and Marty's customer service excellence has encouraged me to make other purchases with him and his staff even while living on the other side of the country! He also provided great advice when helping me furnish my apartment and I have learned a lot from him.

I was, and still am grateful for Marty and his prompt, professional, customer-first attitude. Life does not always go as planned, and there is comfort knowing Marty and his team will be there to make it right when it doesn't.

Thanks again mate!

Chris

Fairly large store with two floors worth of display items.

I feel like I live at the West Elm San Mateo store as we are in the processes of buying all new furniture for our home. We have had the most positive experience working with the staff here. They have been so patient with are changes, multiple orders and 1000 questions. West Elm in general has beautiful pieces and we can’t wait to see what we have pieced together.

I cannot thank Cathy at this location enough!! She has gone way above and beyond (I’m talking several phone calls and emails over multiple weeks) to help me navigate the website, discounts, and shipping options to get all of the items on my list in the most efficient way possible while still maximizing discounts. She’s been so friendly and kind despite everything that’s going on in our world today. I would 10 for 10 recommend this store for a great shopping experience!

I feel horrible that it ended up being more efficient for me to place the order online as opposed to through the store. So the store is only getting credit for a few of the items that were available for curbside pickup. Really wish they could have gotten credit for the whole order or that their system allowed stores to place curbside orders.

I had a great experience at this store. Assistant Manager Wilfred was very friendly, helpful, and knowledgeable. He answered all our questions about the couch we were interested in without pressuring us to buy it.

A nice variety of furniture and home accessories.

We were referred to the San Mateo west elm by Emeryville store, given product availability.. Will, the manager, went the extra mile to correct the problem we had, and produce very satisfied customers. Highly likely to be return shoppers! Thank you Will,.

New store. Large and spacious compared to the one up north and nicer than the one in Palo Alto. Service was good on the times I needed it. Also it’s easy to park up front to load up the car.

I really like this store. Aside from the furniture, of which I have purchased several pieces in the past, the staff are helpful and attentive (and proactive).

Store is amazing, biger then the one in Palo Alto and with more options on the furniture I want it to buy. Also personal was very helpful and nice!

Great customer service, didn't push you to buy anything and made sure that you felt comfortable.

Very beautiful furniture and household items. I bought a gift card that's all I could afford.

I like it place ^^
I will be back.

Very clean and nicely designed store

Regardless of the pricing, staff is very helpful.

Great selection and price

I Like West elm