Big 5 Sporting Goods

I checked on-line to see the hours of operation and when they would be closing. It was just this last Monday (Labor Day) and I was surprised to see that they were open and that they closed at 8:30p
Well I commute pretty much by Bus, BART and the Train. But also by my bike and I had to be there within 15 min. There was no available routes to get me there in time except for me just to go into BEAST MODE and GET IT!!!! WELL I GOT THERE and lights were on and the door was open. I was able to get in and get what I needed and was just so thankful and appreciative for the staff taking care of their customers.

Big5 is one of the last decent sporting goods stores standing, with a spine I might add. Some will get it. With limited staff this day, the person running checkout kept on top of getting me help for an item that was not on the sales floor and had to be pulled from the "stockroom." Mostly good shopping experiences here. Hang in there and stand strong Big5!

Nice selection of items.
Quick assistance with ammunition...other places often keep me waiting.
"Foxy" provided a nice customer experience and was astoundingly helpful and patient to my many questions.

Fantastic service! These folks know what they’re doing and they want me to love what I walk home with. The fellow today was cool, I opened the goggles and we found the darkest pair, together. I wasn’t sure if the kick board was going to be too buoyant, so the fellow working there let me know about their return policy. Which I don’t need to use because both items are perfect. Thank you for your help today! I had the best lap swim in forever with the right equipment! Fantastic sporting goods store!

I went shoe shopping. I prefer the 'in store' experience vs online shopping. Found what I wanted.
Very friendly and helpful staff.
I will be back.

In my opinion, the best choice for overall equipment in the SF. Bay Area Big 5 has a great selection of sporting goods. I personally purchased swim googles and a swim cap. The selection of shoes is perfect since i use various shoes for outdoors, running, and casual use The store staff members were very patient and helpful. I did notice a few items overpriced but this was easily balanced with a Amazon visit. The parking lot is big and safe. I recommend a visit.

Limited sport shoes selection but staff is very helpful. I was looking for a specific basketball and I called in. They were very friendly.
Made sure item was in stock and held it for me.

Went in there and bought some stuff which included a new pair of in soles. It's kinda weird in a sense that one day the staff is completely different and I mean not one single person was the same the previous day of the same week.?? Very odd! Back to my review. ...Luci was very helpful, thank you! I went back to exchange the soles because they didn't fit the shoe I intended them for and I didn't wear them in store to test it out. That was my mistake. If you're gonna buy some insoles make sure you try them on with that pair of shoes. Well I went back in the next day to exchange them and looked for Luci but she was wasn't there. No big deal I thought maybe she's off her shift but that's when I noticed the entire staff was different, kinda like stepping into a twilight zone. I went in there about the same time the day before. But instead I was greeted by Reed. This exchange was not a simple one as I had a coupon attached to it and it was since used, Reed took some time to think about a solution and took care of me in a fair manner. I highly appreciate it Reed you have great customer service. Hope your cashier next to you can pick up some skills from you, kinda lacking but I still had a great experience here thanks to you. Oh and guys please be patient when asking for service or favors. Good things come to those who wait. No need to get pushy or negative. Just stay positive and let these guys help you out.

i signed up for their mailing list and get tons of special deals daily. we are going in at least once a week now, costing me a lot of money but the discounts are huge so i can buy things that i want but don't need. good supply of sale items, shoe sizes, people are very nice, patient and helpful

Gr8 sales. Flyer comes out every week. Sometimes it's hard to find UR shoe size. Very good parking.

EDIT: 1/19 best to go online to their website and type in what U want. after U do this a few times, U may be able to find what U want in a nearby store. unless of course, U prefer to order online. magic of the internet.

I love these store ! People is helpful! The store has great selection of items and has always good deals too!

Mostly well stocked with name brand sporting goods at bargain prices!

Davante and Steve made my day. Not only were they kind, but they also inflated my workout ball for me. Thanks guys!!

Went in to try on some shoes & the staff was great. Unfortunately these dang masks we are required to wear give me the sniffles so I had to leave without a purchase but will be back tomorrow. Thanks for your help & I will be there tomorrow.

The manager was helpful and answered all of my questions. Service was quick and I was able to get what I needed.

Bought a fishing rod in this store. Freddy is a very nice guys. He helped me to set the hooks and told me how to use the fishing rod. Very patient and Five Star Service.

Employees are super helpful and great with customer service here, especially in shoes. Wish I got that guy's name that helped us, but he was great and fast and so nice.

Great place for kids' outdoor gear (affordable stuff for skiing, camping, sports) & for hubby's needs too (including fishing supplies & practical shoes) & mom's workout needs (all the clothing essentials if you don't want to burn money on athleisure in Burlingame!) Thank heavens there's an alternative to the more exclusive spots out there (e.g. REI, North Face) for the masses who can't/don't want to always pay top dollar for the fanciest gear...

Asked to put shoes on hold until after work, staff was great with it and was not a problem at all. Got in and out in about 10 mins.

Store manager, Foxy, took care of a price adjustment for me since items I purchased last week were further discounted this week! Thanks!