Apple Stanford Shopping Center

iPhone 15 Day One: The line was not very long, took about five minutes to get inside the Apple store. After a 10 minute consult with a product expert, checking all the options and trade offs, made a decision and got the phone I wanted. Entire transaction took less than 20 minutes from start to finish inside the store. A very satisfactory customer experience.

Walls are made of glass and products are very well maintained. When I came, there was a very long line. The store was very good and displays were excellent.

Marcel (the manager) and Chand Heng were both very accommodating and made me proud to be an Apple customer. Sometimes you encounter managers who forget the human element and make things unnecessarily difficult just because of 'technicalities' or silly rules. Not these two. They were able to process my requests and get me on my way as a happy Apple customer. It was hands down the best Apple experience I've had. I hope Apple holds on to valuable talent like them.

I usually buy my Apple products online on my corporate account as I've had a lot of bad experiences in physical stores. Apple employees are usually more arrogant and unhelpful compared to Microsoft and Best Buys. I had an especially terrible experience at the Burlingame location.

However, I usually have pretty good experiences here. Ephesia was very patient and helpful in trading in an old iphone for a new XR. She did a great job putting on the protective screen for 2 phones. The check in at the front was also expedient.

Went here for Apple VR demo. Staff were friendly and the demo was mind-blowing. Also bought couple of items too. Good store

Clean store and great service by Angelica, helped me with a peculiar and very time consuming request, but ultimately ended up with a Pro Max purchase at the end of the day. Friendly, and knowledgable, what you want in a store rep.
Someone give this girl a raise.

Nice shopping center with beautiful planters and a fountain. Nice selection of stores and wide walkways. Apple store was really nice!

Shout out to Edgar for an excellent screen installation. They got a fancy machine that fits it perfectly. But what I appreciate is Edgar taking his time to make sure there are no blemishes or imperfections. Feeling a lot more secure about my new phone with the case and screen in place.

Apple stores are typically all the same notch top service. But this store definitely ranks in first or second place for the customer service and great store location.

I met Apple execs here, what a profoundly special place for me. It’s amazing how down to earth they are!

Plenty of parking, good selection of shops, beautiful landscaping and architecture.

Alexander is a wonderful and very patient staff member. Answered my questions so I would get the best product for my needs. Thank you, Alexander!

Easy to talk to someone and pick a product. Quick and easy to buy a product.

Great, fast, service. Workers were very kind. They quickly fixed my laptop

Just checking out the latest products, not much new…

As expected, a sleekly-designed Apple store at a high-end shopping center in the vicinity of Stanford :)

As good as Burlingame one, avoid SF if possible

Great store in a lovely mall. They have awesome events every day where you can learn how to fun stuff with iPhones iPads and Mac. Really great place to relax, shop, and get some great food while waiting for repairs and the like.

Great staff, very helpful and patient. We spend about 90 mins (but felt like hours) buying a new phone for my mom, two different staff members helped us. One walked us through the options then gave us some space to think about it, absolutely no pressure, he made a point anyone could help us as none of them are on commission or anything. When we were ready another staff member help us with the transaction, accessories, setup and everything else.

Love the experience. And the location. Great advice