CarMax

I went to Carmax on the 8th of December and purchased a BMW with the help of Juelian. He has a ton of knowledge on the cars and their functions. After a few days of having the car I received a text from Juelian. He wanted to know how the car was going. I informed him I did not the car and would like to bring it back and get the car that I really wanted. I went in on the 22nd of December and returned the BMW and purchased an Audi, in which Juelian also explained CarMax care. I was hesitant to purchase it, but after his explanation of its perks I added CarMax care to my purchase. The exchange was fairly quick. Juelian and Anisha (from the service department) made sure the car was cleaned out and service was completed on the Audi. I am satisfied with my Audi. It is my favorite car! Thank you, CarMax! Most importantly, thank you Juelian and Anisha for your wonderful customer service! They deserve a raise!

The show room was large and spacious. The salesperson was low key and verry accomidating. Our group was looking for Delivery Vans and we had 2 options to pick from which we were able to find online. Overall a very nice experience.

I did an online quote for the sale of my vehicle. Made an appointment to bring the vehicle in for inspection and sale. When I arrived at the CarMax facility, I was helped to check in. The people that worked there were very friendly and helpful. There wasn't much to the process other than just waiting for the process to finish. Was in and out in about an hour and half. Would definitely recommend for a less headache, less time consuming, and safer way to sell your vehicle.

The welcome team was friendly. Explained to me what I had to do in order to sell our car. No problems at all. The time that it took to inspect our car and get a fair estimate went really fast. Once we accepted the offer, it really didn't take that long to walk out the door with a payment, probably about an hour. GREAT SERVICE OVERALL!!!!

A friend recommended CarMax. Hector at the Serramonte office helped make car purchase experience a breeze. He's very responsive, reasonable and knowledgeable. Everything is transparent. I truly appreciate the magic that Hector and his team worked out for me.

Very efficient. My experience was faster than I expected. Staff very helpful and friendly. Second time doing business with them. First time was also very excellent too. Will not hesitate to do business here again.

Great experience. I had bought a car at CARMAX two weeks ago, but it turned out not to suit my needs, so I decided to return it and buy another vehicle. The process was quick and efficient. I was able to return the car and buy another one which was better for me. Eric (customer associate) was very helpful, and Juan who helped with the paperwork did a terrific job as well.

Really easy to sell my EV, reasonable offer given their efficiency and the lack of any hassle. Folks there are really friendly and helpful too. Not sure if it was a fair offer, but it was more than I was expecting.

I sold my car at Carmax and was pleasantly satisfied with the whole experience. My car was appraised in a fairly short time, and I was on my way with a check in hand that evening. It was such a good experience that I would definitely use Carmax to sell a car again and would recommend them to any friend needing to sell a car.

Staff was very welcoming. My sales consultant, John was very friendly and knowledgeable. Took less than half the time to get in and out versus a different dealership. I would highly recommend the Serramonte location to my friends and family.

Very easy and straight forward experience selling my 2012 Honda Odyssey to CarMax. Received a preliminary offer online based on the condition and information about my vehicle and took it into the Colma, CA location to make the deal. After the inspection, the final offer matched what the online price was and I was satisfied. The paperwork was straight forward and I received a check after the process. Took about an hour and a half, with the majority of it waiting in the lobby. Would recommend. Make sure to have all your documents in place and at least 2 keys.

You guys have very professional, fast and caring service. Worth it, come again next time

Just had a really good experience at Carmax selling an older car in rough condition. Every person I interacted with was pleasant and helpful. The paperwork was straight-forward and they handled everything. Price was less than a private party sale, but I expected that (and I wanted to sell it ASAP).

On time appointment, seen right away, and moved quickly through the sale. In and out in less than an hour on a Sat. Really great experience. Will do this again with our next car, and will highly recommend to others. Thank you so much!

My first time selling a car here and although the process took few hours to complete I do like to say if there was complimentary coffee or drinks and doughnuts or bagel I didn't see any counter for it, plus the waiting area one side has a tv while the other side doesn't, it was set to ESPN I'm not against sports channel but would be nice to see a remote control for us to choose what to watch or set it to something more watchable? Lastly would be nice if the offer can be extended for 2 weeks instead of a week because my original offer was $5400 as I was waiting for the pink slip in the mail and when I finally got the pink slip the offer went down to $4600?.Thanks

I never thought I'd go through with Carmax to purchase a vehicle. But honestly just how quick it takes to purchase a vehicle from them is amazing. Got approved within minutes, the vehicle is immaculate and freaking beautiful. They replaced all 4 tires. Their warranty plan is great. Was in there and got out super quick. My dad shared with the sales consultant that we were in a time crunch and they did their best to get us out of there as soon as possible.

They work with the DMV to do all your registration and paperwork. (I know another dealership that does not do your registration and license plate paperwork) . Also, they were very attentive to our concern. They made sure the vehicle was in tip top shape before it was driven off the lot. Will most definitely recommend to anyone who's looking to not spend as much time in a dealership and wants to make sure their concerns are being addressed.

I have two experiences with the Sacramento CarMax and the Serramonte CarMax. The Sacramento CarMax was rushed and didn’t bother to correct my car model with my first quote. I was quoted lower for a Trade in. I had to go to Serramonte to pick up my Tesla delivery on Dec 23. At the time of the drop off for trade in we needed to call the Leasing company but was told that they were closed. Unfortunate as it seems, I was told to come back. I had to drive from Roseville Sacramento back to the Bay Area to complete a trade in. Fortunately, your staff had to redo the quote because it expired over Christmas holiday. This time, they enter the right model and the quote is higher by 1k. The Serramonte CarMax was 100% helpful and courteous. I want to thank Paul who was patient and kind during the trade in process. Shoutout to the financing team to made my Christmas worth it. Thank you Serramonte Carmax.

Offer was good based on my data input on Edmunds. After a thorough inspection of the car they confirmed the same number as the offer-- no attempt to low ball me. I was very impressed! Will sell cars there in the future!

Really outstanding. I had difficulty with the sale of my mom's car at first due to DMV registration issues, and Rochelle at CARMAX, Serramonte in Colma, CA was so helpful and patient. We got the job done and the car was sold.

Just as any person buying a car should I had a million questions, and Eric Trinh from the serramonte store had all the answers!!!! I'm loving my new car so far, and I appreciate the amazing help and customer service I have received so far!