Brandy Melville - Palo Alto

Don't listen to any of the negative reviews up. Truly one of the finest stores I have been in for a while. The staff all welcomed us in right away with booming smiles. The visuals of the store are so well thought out-- I can tell these girls are trained well in both customer service and visuals. The Filipina girl, Dennise was her name I think, was especially lovely, catering to any help I needed. She has a way with the hook, getting high things down for me. These girls are very focussed, and so any reviews claiming that they couldn't care less must not be accurate! Truly such an impressive store, and the young ladies running this store have bright futures. A young lady named Kate checked me out and she was just lovely. She has given me the best customer service I have ever experienced in a retail store. Sam, the store manager, knew so much about the store itself. A Jewish one also was very warm to me...my her smile could light up a room! I am definitely going here again, if not for the clothes, then for the workers. They were so sweet to me, a little old lady, and made me feel at home. Come here for good quality clothes at a low price, or for friends! Planning on bringing my cats in for the girls to meet next week.

Love this place! Came in today 3/14/23 and the workers were so nice and helpful. Such lovely ladies. Especially the Jewish one in the green hoodie! Highly recommend their clothes and shopping here.

I recently visited the new location downtown and love it way better than the location at town and country!! Super nice staff talked to me and my friend! Girl with bangs at the register was super sweet, complimented my outfit, was helpful, and had a full conversation with us. There was also a girl with glasses who was very kind in the fitting rooms upstairs. I have been intimidated to shop here because of negative reviews but the staff was so welcoming from the second I walked in! I highly recommend.

I love this place! The staff are kind, always friendly, and very helpful! The aesthetic of the place is very welcoming, and I swear I could buy everything if I could.

Great location, nice selection

The staff is so nice and this brandy always has the best stock, they are lacking in jeans though 😞😞

My daughter loves Brandy and I do too. Their attire is good quality at reasonable prices. Great store.

by far the best brandy i have been to! the staff were very welcoming, and the girl working the register even complimented my outfit. shopping there was a very easy experience as well

Most of the time people say that the people who work at brandy stores are rude, but speaking from my experience while shopping here, they were really nice and helpful. They made it easy for me to find whatever I was looking for. Will definitely come back

I was pretty scared of coming to this store mainly because of the bad reviews, but when i came they were extremely nice! And i loved them. Definitely coming here again!

great experience :) i was welcomed in, and was thanked for coming. workers were super sweet, asked if i needed help, and noticed that i was there for a while and asked if i had any problems, i told them i just couldn’t decide, and they told me their opinions (and i ended up getting what they suggested).

Excellent service! This one girl there named Sophia helped me with everything I needed and was so sweet and understanding to take the amount of time she did just to help me find a tank top. Definitely going back

The workers were so friendly and helpful, they made me feel like I fit in and it was a nice store!

Seemed fine to me, my daughter spent 45 minutes in here and left happy.

The best store in this area. Girls are very helpful and patient. Great location and free parking.

All the workers there are very nice and I have never had any problems . Wonderful place

We love shopping at Brandy Melville!

Super cute clothes 💙

new location, they moved stores.

Nice parking and store size.