AT&T Store

Alfonso at the Torrington ATT store was extremely helpful with the transfer of my wife's account after her recent death. He was compassionate and detail oriented in making sure everything ended up all right.

What a knowledgeable, personable team they have at the AT&T store in Torrington, CT. They were quick and efficient. I left knowing so much more than I expected. My visit will enhance my iPhone experience. And AT&T is the best service.

Great service with dedicated people. Chase helped me through the process of fixing my voice mailbox and setting up my Samsung Galaxy Watch. It was a pleasure to work with him.

Chase was absolutely amazing! He was so knowledgeable and kind. He went above and beyond for my husband and I. I would recommend him to anyone looking to get a new phone! The staff is so kind and helpful as well! Best overall experience I’ve encountered.

The employee at the Torrington store(I forget his name) provided exceptional service. He was incredibly friendly, professional and extremely knowledgeable. It was the best att service and phone service I have ever received. Not only did we fix my issue and explain all the steps but he also helped explain battery health and how to properly care for my phone. Things I didn't know and was never told before. Fantastic employee and service, 15 out of 10!

Walked in and spoke with Mark. He explained y my old plan was not right for me. He upgraded my phone. Explains all the plans and phones and price increases. Happy with my visit. Can’t wait for my new phone thats on order

AT&T Store, Torrington CT
I've always had good service at this location, but Alfonso M went above and beyond to help me with my phone problem. He is friendly, professional and very knowledgeable. The atmosphere was very welcoming and clean. I've done business here for many years and would recommend it to everyone.

I “lost” my phone at Big Y, but no one had turned it in, so I went to store and Mike helped to get a location ping( at Big Y!). So I drove back to Big Y where someone turned it in!
Thanks Mike for taking your time.

Kind and diligent, they did a wonderful job setting me up with a new phone. I traded in my broken, and I mean couldn't even finish booting up, Galaxy S6 for a Galaxy S22 for free because the trade in got me $800 credit. I about left my body lol The staff was super nice and they meticulously applied my screen protector with no air bubbles and put in the SIM card and all that jazz. Great job ♡

Went in today to upgrade my phone, and expected a long and tedious process, instead we were surprised to have a great experience with Aidan. He was able to get my upgrade processed quickly and took the time to explain all my options. He had a great attitude and did a marvelous job, he even put my screen protector on for me!

Our family have been ATT customers for longer than we can remember. Over the past year, we've been looking at ways to reduce our ridiculous Optimum cable/tv bill and went into the Torrington ATT store several times, but either left with no real answers, or more confused than when we got there. But not yesterday!! We met with CHASE WEIK, who very patiently answered all our questions, outlined lots of different phone and tv service options, as well as volunteered to help us unload Optimum (except for internet; we're stuck with them, but are getting a rate reduction and increased speed thanks to Chase!). And when I say patient - I mean it! We were in the store for several hours! It was a busy Sunday before Christmas, and I think maybe some people felt he should be moving along with us, but we are incredibly grateful that stuck it out with us. In the end, ATT really gained -- we upgraded 3 phones, and changed our tv service to ATT.
Chase is a real credit to the organization - patience and real knowledge definitely equal an EXCELLENT customer service experience!!

Outstanding service of one of the young man who assisted me with my purchase of a new phone! Lucian Hartfield was knowledgeable , professional , and very patient ! We need more people like him:)
The store should have more choices of the newest phones and a bit lower prices on gadgets.

This AT&T Mobility store is a source of excellent service. Aidan was extremely knowledgeable and helpful with my purchase of a new phone. He also looked at our plan and gave us the best price possible. He was happy to answer any questions and also took a phone call from me later in the day. I appreciate his pleasant demeanor and willingness to assist me today. Thank you.

I was in desperate help with a billing error and had been working with ATT corporate for several months to no resolution. I decided to go directly to the store. Aidan was the sales specialist that greeted me and I explained my situation on the billing. As a sales person myself I know the last thing I want to do is handle a issue that generates no sales! Aidan jumped right in LISTENED and advised he would work on the issue and get back to me. He stuck with me for a week resolved the problem with his Manager David and promptly credited my account. Aidan was more than professional and please look him up for new sales because he will gladly help after the sale. Great job guys thanks

I recently purchased and thought my original sales person was fantastic. Well that changed quickly. He just handed me the box with no explanation. I didn’t think of of it I was upgrading from the 8.

Know for some positive comments. I went back to the store and met with James who showed me how to use the phone etc. I asked him about headphones and the charging port. Which did. Not come with the phone. He was fantastic and I just wanted to pass that along. I love my new mini and James saved the sale. I was told the phone was 700 but was charged 729.
Thank you James.
FYI. I purchased a charging pad from Apple which is to arrive Feb 2. I just wish I had been better informed. At the cost of 180. It’s only money right? Once again i I can’t tell u how impressed I was with James. I have been w. ith AT&T since 2005 and this exp turned me off. James took a negative and turned it positive. The horrible sales person was Deandre.

Went to AT&T to switch from T-mobile and Anthony was THE BEST sales rep I’ve ever had. He’s so understanding and patient with his customers and make sure that you only get the best deals that the store has to offer. If your thinking of switching over and need a sales rep that you can trust Anthony is your guy.

I'm Angry that AT&T shut my phone off after my number was ported, it was transferred with out without my permission! I lost 5 days of no phone and about 80 dollars in gas driving back to Connecticut to straighten this mess out! Plus another $ 32.00 to reactivate my number back! So I am very happy I got my number back ! But very upset it cost me over $100.00 to do it!!!!!!!!! When everything is normal like having your phone number and have service, it is great. When I went back to the Store in Torrington, top of East Main! Those guys were the Best ! They stopped everything to get my number back! Back from being transferred to different carrier! I will always do business with AT&T ! So if your looking for some Amazing service stop in and see Anthony there are two of them there! Both helped me get my number back!

Went to store x2 this week and couldn’t be more pleased with the service we received from Eddie on 1/4/21 and Tyler 1/7/21. We had 2 new phones and multiple questions/problems moving from old phones to new ones. Appointments and COVID precautions were outstanding as well as their patience/knowledge/friendliness/professionalism.
Our phones and all new accessories were purchased at this store and enjoy doing business here.

Great service, everyone was super friendly. It was refreshing to go into the store and not have a ton of sales reps try to get me to buy something I didn’t need, very down to earth customer service which I really appreciate!!

I recently went to the AT&T store in Torrington, CT and had an amazing experience upgrading to a new phone.
Chase W. was very helpful, friendly, and knowledgeable. He made the process of switching phones very easy, transferred my previous data into my new phone with such ease, and advice me on good products and accessories for my new phone.

I will be definitely coming back to this store for any future phone/tech needs!