Dern Agency Inc American Family Insurance

Jordyn has been an amazing agent! She has helped me setup renters insurance, car insurance, and is now helping me look at life insurance for the first time. She does a great job describing options to me when I have little experience with insurance. She also goes above and beyond helping me with any issues or questions and is always quick to respond. She's great!

Jordyn is AMAZING! So knowledgeable & friendly & helpful! She knows all of your options & what would be best for you with your circumstances! She is always available to help & responds to any inquiry you may have almost immediately, and figures out just what you need. I HIGHLY recommend the Dern Agency! She is the reason we have stayed with American Family!

From the office space to the Agent and Staff. I could not have asked for a better experience then I received from the Dern Agency. I was greeted with a smile and offered a refreshment right off the bat. They took the time to understand my questions and desires of my coverage. I will absolutely recommend this agency to everyone.

Highly recommended. Jordyn was excellent answering all my questions. Had my motorcycle insurance setup for me and my insurance cards sent to my email faster than I even had hoped for. Very professional and extremely helpful. Awesome people, and even better service!! Thanks!! :)

I have my home and autos insured with this agency. I have been consistently pleased with their stellar service and concern for my well being.

I make frequent requests to change or review my policy. Their office manager Jordyn is very pleasant and friend every time I contact them for assistance.

I've been with the Dern Agency for my home, auto, and umbrella for a few years now and they have been fantastic every time I've had an interaction with them. Both Tyler and Jordyn go above and beyond to service their clients and meet their needs. I recently referred my niece to their agency for her auto insurance and Jordyn took the time to explain everything to her thoroughly in terms she could understand and made the process so easy and painless. Tyler recently helped me get a life insurance policy for my daughter and made sure that I was well informed and what options we had available for her. Again, he made the process so easy and was incredibly kind. I will continue to recommend the Dern Agency and refer new clients to them because I know anyone I refer will be taken care of. Thank you guys for all that you do!

Jordyn is wonderful to work with. She makes it easy and stress free. She answers all your questions quickly and is a total sweetheart. We are saving sooo much money and have better coverage switching to American Family from State farm! Just do it, you will not be disappointed.

Great experience switching from a MN agency to Iowa! The insurance benefits were explained in detail (something that we had never had before). I highly recommend working with the Fern Agency

The absolute best insurance group! Jordyn is always ready to help us figure out our coverages! We tried to bundle our home and cars on multiple occasions and it was never cheaper. Even our mortgage company looked to bundle us and couldn't find a cheaper option. Then we came here and not only did they bundle our home and cars, we ended up with better coverage for less money! As our lives have expanded, we've added coverage and the service is always timely and considerate!

I work primarily with Jordyn & she is amazing! Always so friendly, professional and timely on any question I ask. I feel important with this agency & not just a number. Reach out to them if looking for a quote or new agency for all your insurance needs, you won’t be disappointed!

Recently we moved our auto and renter's coverages to the Dern Agency. It was a flawless experience. Jordyn was really helpful in keeping me on task and making the changes easy. It was nice speaking with someone who cares about the business. We look forward to many happy years with American Family insurance and the Dorn Agency. Thank you, folks.

Great Service. I love the fact Jordyn was able to save me money on our insurance so I had to switch. I’m glade to have a agent I can call directly or I can stop and see and talk to face to face thanks Tyler and Jordyn for being there. So tried of 800 numbers and people who don’t know me! My old company just wasn’t on my side like they claim.

I recently called the office and needed a copy of insurance cards. I talked to Jordyn. She has amazing customer service skills. She is very friendly and took care of my needs right away. Thanks for all that you do!

Jordyn has been amazing to work with! She is professional and great at her job. Her ability to connect with client and make them feel comfortable is like no one else in the agency. Jordyn is a huge reason we have stayed with American Family.

I have been with the Dern Agency for approximately 3 1/2 years even though it hasn't officially been the Dern Agency during all of this time and I would like to recognize Jordyn Rhodes for her outstanding customer service. Over the past couple of years there have been many instances where Jordyn has assisted me as well as provided assistance to my children. There are too many to count but in every instance Jordyn has been prompt and extremely knowledgeable in her explanations. She is truly an asset to this agency.

Nothing but great things to say. During an extreme home remodel after a nasty divorce, COVID-19, and low funds, I had trouble finding someone to insure my home. But American Family came to the rescue. I can’t express how much Jordyn Rhodes worked hard to help use get and keep our insurance. Highly recommended.

My girlfriend and I came here looking to switch insurance companies. We were helped by Jordyn. She took the time to help us find the right policy for us. We are not very knowledgeable when it comes to insurance stuff, but she was patient enough to explain each policy and the jargon that comes with it. With exceptional customer service and affordable monthly payments it is clear that we have made the right choice.

Very nice and helpful folks. Always willing to listen to you with your concerns. Thank you

My boyfriend & I recently made the decision to get on the same insurance so We made an appt with Jordyn & she broke everything down for us between our auto & our renters, so now we actually know what we’re paying for! Anytime we had questions she’d answer them, we also saved a bunch of money by switching! Highly recommend!

Jordyn and American Family have always been customer focused. I appreciate the quick response and knowledgeable service. If we have ever had an issue Jordyn has always steered us in the right direction and American Family has gone above and beyond.