Krause Group

Regards,
I had an unusual experience. I visit mostly the Kum & Go near my home and have lives nearby since Quick Trip built it in 76 yes it is nearly forty years old. I assume withe the passage of time you receive complaints probably few that are mealiness some have moderate significance. At my age perhaps I can shed some light on what is both relevant and worth noting. KG has had good and bad employees so has every other convenience store however I'm going to compare apples to oranges as a point of contention
Friend called me from north will call camer's pizza and convenience store, they have pizza, sandwiches and everything. They also had two checkers one person stocking and 5 15-17 year old smoking in the parking lot. Dan the manager of my Kum and Go discourages that basically loitering and I would agree. Now picture memory and my predilection for counting things so another paragraph.
MY store same volume of gas and people going through the line ( first days of Pleasant hunting ) again same volume almost same dollars in purchases. Two minor exceptions the 17 year old was running Dan's store at night by herself, there was nobody 15-17 year old in the parking lot. Second observation, time waiting in line was perhaps 12 seconds less, store was being maintained, someone ran out of Mountain dew she had it fixed in 3 minutes after waiting on a customer. Well apples and oranges 5 employees older adults competing against a 17 year old girl, she both checked them out faster but was more polite, and managed to stock, mulitask another of other important things. That implies superior training anf procedures rather than the old country store atmisphere nthe other istitution had. Kum and Go won hands down.
I like pizza too but I wait way to long in there the staff is not overtly polite or friendly. Kum snd Go serves a large group of lawyers, doctors and hospital staff plu a large clinic. They come there because it's fast like a convenience store should be, always stocked, now Chinese beer on the shelf well Dan or someone will get it out of the cooler for you. That is service point blank well and above anywhere else in town. Bar none

Respectfully Jack R. Canute USN( extensive veteran ) and small business and large business owner in my life
40 year antique store still services the same people they did 40 years ago I was there I guess we can assume they are doing many things very well, leadership is tenuous but I assume that is the manager who demands high standards who was trained exactly there then by cooperate, enough said

Went into first Ave Kum n go a few weeks ago came across a worker told her I forgot my cane in the car she said no problem she walked me to the restroom and even waited for me to help me walk out.before I had a chance to say anything she asked if I needed help with anything else I wasn't gonna ask but since she didn't seem to mind I asked for help finding a sandwich she walked me over showed me the different coolers with sandwiches and hot foods she opened my mayo for me and even showed me different gift cards I asked about she never my side helped me to the register and even helped me to my car I've never had someone be so nice to me she didn't make me feel like I was a burden told her she needs to asked for a raise she said just showing friendly hospitality I will definitely be coming back the girls name was Ash it was the one on 1st avenue and 32nd Street in cedar rapids we need more Ash's in this world

Brad and crew always make it a great experience when u ou stop in

I love the great service they have and how they are trying hard to fix issues.

They have great deals and fast service, go!

I like these Stations.
Always treated good.

Great new addition to the Des Moines skyline.

Love this place

YUP

Haven't been inside and i really want to
the reason why i'm Still posting a review
on the place is Because whenever im at
the Park across the street i always loved
seeing the Building, i love the Modern
Architecture and how the building is Shaped
and also a very pretty Building and the best
place to put it, lol nobody wants to see how
the area looked before Mid 2018 because it
didn't look great at all so i'm glad there is the
Kum and go Headquarters there