UScellular

What a treat. I was so unhappy with my prior internet service. I mentioned it casually to Reece Hinz and he got me interested in US Cellular service. I am thrilled with the change. He was not only right, but went out of his way to make everything easy. Couldn’t be happier with the service from Us cellular and Reece.

Spencer was such a help with everything and ended up saving much more than I thought! Very satisfied.

Had a very positive experience at this store and found everyone to be very helpful in purchasing my new phone and starting on a new plan with them. Process was quick and easy with Cole who helped me! Thumbs up to this store 👍🏻

Had an amazing and quick experience. Came in with a dying screen on a 11 promax and was given an amazing trade in deal.
Walked out with a 14plus, new case, charger, car mount and a screen protector in under an hour. Cole did amazing at his job.

Great experience. They were helpful, knowledgeable, and able to answer all of my questions. They had the phone I wanted in stock and gave me a discount on accessories. I was in and out in a reasonable time.

We went to get our phone updated from the 3G to 4G today (10-22). Maria helped us with everything. She was so nice and friendly. Great service.

A huge thank you to Maria! She set me up with a better phone and a better plan very quickly and efficiently. Excellent service and greatly appreciated.

I had a fantastic experience at the Merle Hay Road, US Cellular Retail Store! Mark B. is an actual Wireless Warlock and accomplished what numerous hours on the phone with three, call center customer service representatives and three technicians - couldn't. I walked in, dissatisfied with the experience that I had - since getting my new phone, two weeks, earlier. I walked out with a phone that finally worked in all aspects. I will make the drive from the west side to the Merle Hay store to speak with Mark, in the future! This store is busy, but it is because they have an excellent, upbeat, friendly and approachable staff - who do great things!! Best US Cellular experience that I have ever had!!

This review is based solely on service. I encountered a terrible experience at another location and was bounced around and told to contact someone at this store. Layth took the time to let me explain my problem in detail and took full responsibility to resolve the problem caused by another store. He promised to follow up with the other store and one of them would get back to me 2 days later. Layth ended up being the one to get back to me at the promised time before I even remembered they were supposed to call me. 5 stars for service delivery and taking ownership of another store's problem.

Good..like location but very busy but very helpful....however when contacting on line personally, to get our credit card change given to them on phone, was shifted to multiple voices and very difficult to get it changed ....hard to get a live voice . I spent an hour and 5 people in the process..automation when making a change was quite difficult

Very happy with the results in helping me with my data storage & gave me a new screen protector. Store by fairgrounds had indicated my main screen was cracked, so they didn't replace protector. I've been like that for 6 months +, Thanks to help today is resolved!!

Usually a very busy location but staff is extremely friendly, fun, professional, and go above and beyond to help service you and your wireless needs. This is the only US Cellular in town that has the Samsung demo station, an entire corner of the sales floor with Galaxy products - phones, watches, tablets and accessories. Very cool!

We went to get a family plan today and Sola was amazing! Very personable and talked us through everything. Highly recommend

Evidently I had a completely different experience than other customers that have negatively reviewed this location because I had excellent service last, 30 minutes before closing. They were knowledgable employees with great sense of humor helping me purchase another Samsung Note. Thanks men!!!

Very friendly, busy allow yourself time,maybe a 20 min wait.But it's worth it

Great experience today.. Fast friendly service .. Will definitely be returning soon.. Thanks you for your help and service..

Sara Byers was extremely helpful at US Cellular. Thank you!

Great service. Helped us out alot. We prefer this us cellular over any others we have been to.

Superior service. Fast. Knowledgeable.
We already love US Cellular and dealing with this store was awesome.

Devin C. At this location ROCKS. He’s super friendly and always has a solution when I come into this store.