MercyOne Ruan Neurology Care

Dr. Kohout was remarkable. We didn't feel hurried, all questions answered, great bedside manner, quick appointment in the world of neurology today. We are looking forward to a continued relationship.

Everything went well, and I was nervous after reading all the bad reviews. All staff was friendly and I liked the doctor.

Update: Had my first Botox treatment for stroke related pain yesterday and it went great. Dr Kohout did a wonderful job answering all my questions and explaining what to expect. Everyone, nurses receptionist,etc. were friendly and likeable.

Now that I've been there more than once, I don't get all the hate. 02/07/2022

Been going here for close to 9 years and NEVER had a bad experience. Absolutely wouldn’t go anywhere else for care of my migraines. Dr Schmolck is personable, and always takes time to listen to my concerns. I’ve had such a huge improvement with the maintenance of my migraines since seeing her and her PA Jacqueline. Worth the wait to get in with them! Plan on scheduling out though. It’s always hard to get in with good specialists! Common sense tells you that!

I owe everything to Dr Friedgood and Dr Hughes and also their staff. They are always willing to talk to me on the phone if I'm having problems Dr Freidgood always gets back to me he takes time to talk to me and let's me ask questions. He has the greatest nurse (Brenda) too when I leave a message she always calls me back. I never feel rushed at my appointment and everyone in the office are polite and caring. I had a bladder infection and he had me go to our local hospital for tests. He called me to let me know the results started me on antibiotics right away. Then I had an appointment with him he could tell I wasn't feeling well but wanted to see for himself it's so great to have a dr that truly cares. I can't say enough about the care I've received so happy with Mercy Ruan Neurology Clinic. Thank you so much!!

Usually 5-15 minute wait beyond appointment time. Other than that I have had nothing but positive experiences here. Mercy is not my favorite hospital, not in the least! but Dr Hughes and his medical staff are the exception to the rule for me. If it weren't for them I would have chosen a different neurologist and team. Dr Hughes is very thorough and willing to take the time to talk with me about my MS and he never so much as glances at his watch. Well except if he decides to check my pulse or heart rate. (that may well be why I wait that 5-15 extra minutes. From the research I've done he is an unparalleled Doctor of Neurology especially for Multiple Sclerosis, and he is constantly working to gather more talented staff. Like his new Nurse Practitioner Ann Lewis. She is like the sister I never had in her interpersonal communications charm wit intelligence and has a very broad foundation of knowledge supporting her MS care.

Dr. Hughes is always attentive, listens, and problem solves. The parking was terrible in February of 2023 but my appointment was productive.

Excellent, specialist care. I literally would not go anywhere else; I drive from Minnesota for my bi-yearly appointments. I am not sure what other reviewers have experienced, but I have received expert care. Dr. Hughes is very caring, never seems rushed and ensures any questions that I may have are answered.

I love my neurological team here! Dr. Jacoby is the BEST Neurologist for Migraines, PCS and more. His staff is always there for me and I drive halfway across the state juat to see Him!!! I definitely recommend this place.

Even though they are always super busy, the staff is very nice and Dr. Babikian is awesome. Glad I found this place

Dr. Hughes and staff are awesome. Very friendly and works great working with other meds. Knows about you before he sees you if you are being referred.

What a nice doctor!!! Listened to what I had to say and answered my questions. Didn't brush me off like nothing was wrong. I would recommend him!!

The office staff was great, and Dr. Hughes was kind, listened to my input and treated me with utmost respect. Would highly recommend.

Beautiful building, inside and out, great doctors and staff, decent parking but don't go thru the skywalk, take the stairs to ground level and use sidewalk to enter the buildings east entrance

Great experience - I personally would recommend Ruan Clinic. Great personal touch. Thank you!

A real review.. I don't get all the negative reviews. 1st, we found the place no problem. They were very clear on the phone and in the letter they sent, where to park and that it might be difficult finding a place to park. But, we had no problems, found the clinic and a place to park within mins of getting off 235. We ended up so early we went and ate in the cafeteria (which was also very good). 2nd, every person I spoke to, from the moment I walked in, was very polite and nice to me. 3rd, I saw Steven Adelman and I found him to be very nice, even joked with us. My appointment wasn't very long but it was definitely longer than 5 mins. I'm on the fence about the results, kinda felt that not everything was addressed but I'm very open to the easy answer than a bad diagnosis ..so I would recommend this clinic to others.

Dr. Schmolk and her PA Ann are knowledgable and kind, and I'm happy with my care, but the staff and office policies are horrible. I've been turned away for being ten minutes late, showed up to learn they cancelled my appointment without informing me, and have spent hours trying to get ahold of people on the phone, only for them to miscommunicate my or the doctor's message. Getting treatments like nerve blocks and botox are either very easy (done in fifteen minutes) or take months of back and forth on the phone with the office, the pharmacy, and insurance. In general, their communication is truly the worst I've ever experienced, especially compared to my other doctors that make time to speak with me personally on the phone. I've also had nurses demean me over the phone suggesting I get therapy because my months-long, treatment resistant, intractable migraines must be "stress from school"--uh, no. I'm stressed about school because I'm in constant pain!--and refuse to let me hang up until I promise to find a therapist (even though I already had one, anyway!). Nurses shouldn't be giving medical advice that isn't from a doctor, and should know better than to insinuate their patients' pain is psychosomatic just because they can't figure out how to treat it.