Natuzzi Italia

We recently purchased a large sectional couch and are extremely happy. Mary Massood greeted us as soon as we walked into the store and understood the balance of being very helpful and yet giving us space. We came back several times before making the purchase and the couch was delivered as promised. The quality of the couch is exceptional!

Jackie, Mary and team were incredibly patient in helping us redesign our living room!! We purchased a sofa, loveseat and a coffee table. The team was so helpful in creatively offering their ideas for design… they looked at our existing space and what furniture we were keeping to help layout a new concept! I love my new furniture and am so happy to had them to work with… I would have never chosen these pieces on my own! The store is beautiful and they have some amazing handmade Italian furniture… it is definitely worth a visit!!

Recently purchased the ROCK sectional from Natuzzi Italia in Paramus, NJ. We are extremely satisfied with the quality of the couch, absolutely beautiful. A big thank you to Rock Hoffer for being an attentive and professional rep.

Stellar customer service! We purchased a recliner for my husband and our experience with all staff has been outstanding. Iris and Mindy worked tirelessly to help resolve a motor issue. Mary and Jackie in the Paramus store are graciously trying to accommodate all of our needs. Highly recommend!

Mary was just awesome! Very patient and made the experience fun and enjoyable. Never pressured me to buy the sofa I purchased and assisted me in making the best decision for my new home. My wife loved her too and we look forward to our ordered chair. Thanks Mary! Keep up the great work

We keep coming back to our team at Natuzzi. Kelly's eye for design and her patience with us as customers in understanding our vision has made it an enjoyable process. Jackie stayed on top of logistical communications and ensured that we were treated fairly with any issues that arose. This team has been remarkable with helping us make decisions around furnishing 2 bedrooms, a living room and a loft space. We appreciate their patience and ability to meet our needs with creative solutions that fit our taste, lifestyle and budget.

Our experience with the manufacturing and shipping time for Natuzzi is pretty standard for custom, quality pieces from overseas.

We had a very good experience shopping at Natuzzi Paramus.
Sales rep Rock, was extremely helpful and a pleasure to deal with.
We did wait quite a while for our living room set. Even with the worldwide vessel backlog, we received it a few weeks earlier then promised.

Can't say enough about my extremely positive experience at Natuzzi! Kelly took the time to understand my needs and the look I was trying to achieve for my living room and helped me design the space beautifully. She spent time over multiple visits to the showroom to give me advice about colors and materials and even mapped out the room to show me how the furniture would look in the space before ordering. Thank you so much - I will definitely be back for future needs!

I can’t say enough about the assistance we received from Kelly during our couch selection process. We sat on every couch in the showroom more than once. Kelly was very patient, her probing questions as my husband and I debated various couches helped us reach our final decision. Kelly helped with the final configuration and leather selection.

Our couch was delivered within the 12 weeks originally committed to at time of purchase. Unfortunately, the couch did have an issue when it arrived. It’s not unheard of that there can be issues with even high-end furniture manufacturers but the true test of a great brand is how they handle the situation and the quality of the people they put in front of customers. Working with Kelly and Charissa the Showroom Manager we were able to resolve the issue to our satisfaction.

I highly recommend purchasing from the Natuzzi Italia Paramus store. Dealing directly with the manufacturer guarantees the quality of their product and full support from their team.

We purchased our reclining sofa for our family room at Natuzzi, Paramus last January and finally it was delivered around two weeks ago. Overall we are very satisfied with our choice so far. In choosing the right one, we got great advice and help from Kelly M especially with her providing 3D simulated picture of selected sofa and our room. She was patient and attentive to our preference and very professional in giving right recommendation and advice. Natuzzi will be on our top list when we plan for furniture shopping again.

We had a very pleasant experience shopping at Natuzzi Paramus.
Sales rep Rock, was helpful and a pleasure to deal with.
we did wait quite a while for are beautiful volo set, hoverer even with the worldwide vessel backlog we received it a few weeks earlier the promised.

We purchased living and dining room furniture at this location.
Kelly M., my designer, has given us excellent customer service
from start to finish. She has a great eye for design and her input
has made our new home warm and inviting.
She helped us for over an hour just to pick out our pillows! .
I cannot say enough about her professionalism and design service.

We’re furnished our condo with assistance of Kelly M. and would not hesitate to recommend her and Natuzzi store in Paramus. Kelly assisted us with our selections and recommended pieces based on our style (she is a great listener). She never over sold, in fact recommended less expensive pieces. Being able to customize to our taste was worth waiting the three months. The quality is excellent and definitely a step above from the box store products. If your seeking custom made furniture, we recommend the Paramus store and ask for Kelly.

I stopped in with my husband looking for a new sofa for our house. Jackie the store manager was a huge help! She walked us through the showroom explaining the brand and the sofas, and helped us pick out the perfect new sofa. I can’t wait until I see it in my house! We will definitely be back for more soon!!

I am very pleased with my comfortable and great looking sectional and Revive chair. It was definitely worth the 3 month wait from Italy. My sales and design consultant, Kelly M. was very knowledgeable with great design judgment and went out of her way on numerous occasions to make sure everything was perfect. Very highly recommended!

Where do I start from?? WOW! Love this beautiful store they had so many selections so many ways to customize sofa set the sales person Rock he was really really nice!, he took his time to help us was really patient with us. And the fragrance diffusers are amazing I decided to buy one it’s really long lasting try it out !

These couches are amazing, the level of comfort level is a 10/10 and we can get them custom to the fabric/leather we like and look. The customer service was great as well. Absolutely recommend if you are looking for a long term good investment on your money.

I just want to say that I love Natuzzi! Everything in the store is beautiful and such high quality. You actually feel like your in Italy when you are at the showroom. The staff is incredibly helpful and knowledgeable. They are not pushy in anyway. I had such a great experience working with Rock from the Paramus store. I will definitely be back to work with him in the near future and I will refer him without a doubt to anyone looking to redecorate or design a space. I custom designed a Re-vive shuttle armchair and footstool, it was such a fun and pleasant experience. The Re-vive shuttle hands down is the most luxurious chair I have ever sat in.

Happy to write this review and share good vibes!
COVID pandemic has been so very hard, as a customer one frequently hits the wall: long waits on the phone- nobody answers or worse- nobody cares!
I was lucky to have Rock Hoffer as a sales person when I walked into Natuzzi in Paramus, NJ.
Rock is a star, always available, exceptionally helpful - HE CARES!
I wish there were more people like him in the service sector.
Cheers to you, Rock!

I just received my balance sectional and it is beautiful!!! It took a little longer to get here but the team was always in touch and kept me up to date. The team there is always friendly and go above and beyond to make you feel welcomed and work with you to find your perfect fit for a sofa.