A2Z Airport Parking

Had to leave a review since the others do not seem fair. I have used this company twice when I went to Cuba and last week when I went to Portugal.

As I have an expensive car which has a tracker I decided to watch what this company did with my car and they did not do anything other than pick it up on time, take it to their depo and drop it off once I'd landed.

For clarification, I decided not to tell them that I had a tracker as I've had other instances where companies will use my car whilst it's in their possession so wanted to see if this company would do the same and they didn't.

Bearing in mind I paid roughly £10 a day (£70 for a week) for the service to go door to door with my luggage (golf clubs, suitcases, my elderly grandfather) this is cheaper than two people getting a return train fair on the Gatwick express. I do not understand why other people don't see this for what it is which is a cheap door to door service where you get to drive your own car to the front door of the airport then pick it up as soon as you walk out of arrivals when you get back. My mother even said she didn't realise how good this was and she would use it next time too.

I will be back, thank you A2Z Parking.

Used A2Z to pick me and friends up from a wedding and take time. They were on time and I had no complaints

Best service they provided. Best affordable prices also n safest way to park ur car.

Good service

AVOID!! This company should be shut down based on the reviews and my own experience. They answer the phone with just Hello? Then they cannot speak clear English and dont understand me either. They then just laugh at you when you get frustrated or they hang up? AVOID LIKE THE PLAGUE!! DO NOT BOOK THROUGH THEM AND INSTEAD GO DIRECT TO STANSTED AIRPORT OR HOLIDAY EXTRAS.

This is a scam company..I made payments for parking only to get to the airport and there phones were off and I almost missed my flight I had to pay another parking I have reported them to the police . They are thieves

This is the worst company ever do not use! They have damaged my vehicle both inside and out. They won’t reply to any communication and have left my car in a right state. Damaged body work, completely broken my seat belt and seat belt holder, the car is an absolute mess and after having a garage look at it they think it’s been taken out and abused by the people who are supposed to be looking after it!

Booked M&G parking at Gatwick. A2Z gave my booking to Aero Travel Extras Ltd. I rang the mobile number as instructed when 25 minutes away. Followed instructions & parked in short stay, car park 6, level 4. Waited & waited. Rang both provided mobiles, one was voicemail & one was not 'available'. Somebody eventually arrived 30 minutes later & said I had booked South terminal. I hadn't & luckily had paperwork printed which showed I was booked for North terminal. Man was from Blue Circle, so we reluctantly handed over our keys to somebody who didn't seem to know anything about the booking. No apology.
On our return I rang the mobile number again & we followed the printed instructions to go to Level 5. We were called to say he was waiting on Level 4. Luckily I showed him the printed instructions said level 5. More time wasted & no apology again.
Would not recommend this company/companies. Not professional.

If I could leave them 0 stars I would. Worst airport parking experience I've ever had. We had to wait more than 40 mins to return my car at Heathrow car park because the driver left the car there and he had to go for a new job. Although I told him I will get there in 5 mins! And we had to pay for the parking!!! Definitely avoid this!! Poor customer service aswell.

AVOID AT ALL COSTS!!!

Do not book this company! We booked these to do a meet and greet for our vehicle prior to us going on our honeymoon flying from Manchester Airport! We paid in full and received a booking confirmation number and email. On arrival the company refused to collect us and said there was no room in their car park. Even though we had a confirmation email! They take bookings without checking with the actually company who are sent to collect the customers! We we left with no choice but to use the multi story car park at the airport with a cost of £280 to park our car for 5 nights! This company refuse to contribute to any of the cost and I’m still waiting to be refunded with the money they took without providing the service they said they would. This company should be closed down! Nothing but fraudsters .

Extremely poor.
Poor communication, impolite service over the telephone, long delay in arriving to meet at the airport, contradictory action to information given in email.
Do not use this company. They use smaller independent firms to do the work and take no accountability for their service.
Pay more and use another company.

Scammers taking advantage of covid by refusing to refund when flights are cancelled.

EDIT - the owner replied saying 'fake review' which of course is another lie, typical of a company of scammers. Here is the reply they sent when I emailed asking for a refund or credit note because all flights were cancelled due to covid - I suppose the owner will claim I made this up too...

"Unfortunately, you have booked a non-flex parking product which means booking can not be cancelled or amended or refunded hence we are unable to cancel this booking.

You cannot only pick & choose with your convenience please read the terms & condition ( cancellation policy -4.6 )

4. CANCELLATION POLICY
4.6 Non-Flexible rate bookings cannot be amended, cancelled or refunded.

Kind Regard,
Sonal
A2Z Airport Parking Team"

I wouldn’t even give this company one star - we used this booking agency in May - we returned from our trip away to be told that they had lost our lost our car key (£275 to replace). We thought this was a joke however it turned into a nightmare. They came to pick us up in a clapped out car with not enough room for our luggage and a driver that it is doubtful he had ever passed his test. He wanted to drive us back (over an hours drive) to get a spare key and then he would go back and then drive our car back to us. We insisted that he take us to our car - what a shock. A disused car park of a pub with no security and guess what? Our car had been left unlocked for 10 days!! Our car was left half on half off a curb under a tree and was covered in mess inside and out from the tree! We had been travelling all night and had arrived at 7.30 in the morning we finally after a horrendous drive home and my husband then having to drive back with the spare key got our car back home at 3pm. We have emailed and called the owner of the company to recover the cost of our key but he has ignored our calls and emails despite promising us that they would cover this as they had lost our key. We are now £275 our of pocket plus our car was unlocked and unsecure for 10 days so why we bothered paying as we may as well left on a street in Heathrow than with this robbing company that are ripping everyone off that uses them. WCPmeetandgreet or Heathrow parking they have used both names. The CEO is a rude and arrogant man that has ignored all our correspondence. We shall be legally taking this further.

By far the worst experience i have had in all my travels. These people are just parking brokers and take zero responsibility for the companies they use. Their customer service is non-existent and they simply do not want to know.

The company that they used "Executive Airport Parking LTD" let 2 disabled people down both on departure "30 Minutes late" and arrival "40 Minutes late". I contacted A2Z and they did not respond for 5 days. Al i got was a "Not our fault we are a booking agent".

Please if you know what is good for you..... Avoid at all costs

Avoid ! They are totally useless...don't take accountability for anything! Drivers are useless! Tried emailing lots of time as driver owed us change but they don't seem to care !

DON’T USE - we travelled from Manchester and I would not recommend this firm under any circumstances. You have to drive into a car park at T1 level 7 - wait an age for your car to be collected pay £4 extra for the privilege. On your return you again have to go to level 7 of the car park and wait an age - don’t believe them when they say 10 mins that is simply not true - avoid at all costs. RUBBISH

Awful - not worth one star, but you have to tick it to post.

Emailed me at 19.11 the day before my booking, with this: (this is the actual email sent to me)
We are very sorry to say that Airport Secure Parking told us to cancel
your booking due to overflown car park. We have another option availabe
currently but the price is £101.95 and you paid us £51.63. We can
either cancel your booking and refund full amount or you can pay £25 and
we will pay rest from our pocket.

As a booking agent we can only refund your money or move your booking to
another company if you are happy to pay extra cost.

We are very sorry for the hassle and inconvenience you are having due to
Airport Secure Parking.

Please let us know within next 3-4 hours so we can arrange another
parking operator for you if you do not reply to this email within next
3-4 hours we will cancel your booking and refund monies.

Kind Regards
A2Z Airport Parking Team

Over a week later, and am still chasing up my refund!!!!

I will never use them again.

very rude guy at the reception, waited half an hour for shuttle van to come, its says on the website allow 20 minutes extra for transfer but only if the shuttle van is ready, it took us 1 hour from the point we dropped the car to get outside the airport.