Mamas & Papas Fareham

Such a friendly team, really couldn't do enough to help us. Popped in to get some gifts for a new born and the team not only were a good laugh, but took off all the prices and laid out beautifully into basket we bought. Huge thank you to Danni and Katie for all your help today. Hope you'll get that Five Guys soon!

Me and my husband has been to this store a few times now and every visit the staff are always friendly and very keen to help. It is nice to receive very helpful advice too. Will definitely be back to purchase more baby bits!

Great customer service!
Went there because the brake pedal snapped off the pushchair we purchased in January, the members of staff found the date we purchased the pushchair on our account without me having to go home to find the receipt. They then found the correct brake assembly in stock and fitted it straight away so we weren't without a pushchair. Can't fault that level of customer service!

I have had two faults with my travel system so far. I cannot fault the service from this team. They have been amazing and have bent over backwards to help. They are absolutely brilliant and I cannot recommend them enough.

Really helpful staff and lovely baby items!

Ladies at the till were sexy as hell

Very helpful staff

Horrendous experience this morning in Whiteley Fareham store. Went in to look at pushchairs. Our daughter has not had the baby yet, so there was no rush. Assistant would not leave us alone. Twice I said ‘I was just looking, and did not need help’. Twice she carried on trying to push a sell.
Please when asked to be left alone, that is what I want. Shame as even the clothes look good, but I will not be entering the door again.
Off to John Lewis Southampton tomorrow.

My daughter bought an Elvie breast pump (£170) from here. Within 9 days it had stopped working. Not good with a 16 day old hungry baby. Despite the receipt stating "no quibble refund with 30 days " it took nearly an hour. Told by staff had to get a refund code from Elvie. Told by Elvie would take 72 hours for this!!. Emailed Customer Services and heard nothing. Will never shop here again. Sorry I bought nursery and transport system (£3500) from here.

I was super excited to visit Mamas & Papas for the first time yesterday, but left bitterly disappointed. We were the only customers in the entire store and there were four staff members, and yet even on entry to the store or when looking around we were not acknowledged or offered any help. It's such a shame for a company who claim to have such a high customer service rating.

Went in to buy a car seat but unfortunately we weren't offered any assistance so left without one and about buy elsewhere.

Still waiting for a delivery which was due a month ago. I have emailed to complain but have no help from them. Won't want to order from here again!