James Taylor & Son

Did a great job on a pair of custom Oxfords. Perfect fit for my large feet which means no more pain for my toes. They also used a plastic tong for support instead of the usual steel - a major plus if you have to go through airport security regularly.
I don't understand the slightly Xenophobic review complaining about "foreign staff". These are serious craftsmen who have done real apprenticeships - it's getting rare to find British craftsmen who have the skills needed to do a decent job. Maybe the gentleman in question should travel a little more widely if he struggles with accents.

Re-sole / re-heel of two pairs of John Lobb's (one boot and one oxford) and the repair of ladies boots. They did a magnificent job, the shoes and boots look like new again, and will give many more years of use. So much better to repair and re-use rather than consume again - a sustainable and cost-effective option for quality shoes.

I regularly take my Louboutins to this shoemaker to tidy my heels. They’ve also added a thin rubber sole to protect the leather sole. Great service and people, and amazing shop.

I don't normally write reviews but the customer service is absolutely outstanding. I have a medical condition that makes buying shoes extremely difficult. I have used various bespoke shoemakers over the years and no one has been as helpful as these guys, they're absolutely fantastic.

Did a great job re-soling my shoes. And a really interesting, traditional shoemaker.

Looks like a good place to find out more about there shoe making. The older the place the better.

Insoles now delivered, helpful service.

Good articles online. Despite repair services suspended I thrown out the store within 1 min. Shopkeeper refused to look at my boots as I asked for an opinion if they would be able to be fixed anyway. He didn’t tell me where else could provide a service. Not the kind of service anybody would want after travelling across london to visit.

Absolute disgraceful service from this company. The fact that they replied on my trustpilot review in greater length and detail than any response I have ever received from them Just goes to show that they are happy to spend more time defending themselves than providing good customer service. It seems they are only good at repairs! Apparently I need to go in for another fitting for these boots that Are specially made but look like every other boot you can buy in the shops today !! The opening was not taken right down to the toe as advised from day 1 I would need! They were uncomfortable and hard to get on. I cried through this whole appointment And was told that I needed to look at it, more of a project rather than a quick fix. Well, after the NHS let me down I thought I was paying almost £3000 to get exactly what I needed. It seems To me that coming into the shop for another fitting After expressing the shop had NOT listened to my needs! And is now rather claiming that I have changed my design. This is not the case!! Avoid! Because if you are looking for great service, empathy and inclusion, this is not the place! Completely ignored everything I ever said!! He was aware of my disability and how my hands and feet are affected. The last thing in the world I would want is a boot with 1 million Lace holes!! And yet look at the length of them.

Good day, I stopped into this shoe shop as I appeared very professional. I was greeted with such an unwelcome reserve with the least desire to assist in a simple sticky sole added to a new shoe to prevent slipping. After years in a pandemic, we have all suffered. I recommend you adjust your attitude to welcome new customers with a friendly, helpful decorum. Thank you.

This shop used to provide wonderful customer service (goodness, I even once got a discount for being called James Taylor!) but my experience this week was appalling. I wanted them to re-sole my Alden boots but, because they have crepe soles, it seems that's difficult. Instead of an explanation or suggestion, the assistant simply repeated: "No, not possible." I asked in several different ways what she might suggest, but still got the same response: "No, because it's not possible." Eventually I got a curt, "Why don't you just send them back to the factory?" So very disappointing, I shall not be returning.

Ruined a pair of brand new Guidi boots. Took a new pair in to have a thin rubber sole put on the boots in order to wear them in wet weather. Guidi often have a strange shape as they are all hand made. They completely ruined the angle of the sole and heel. The boots feel very odd. Foreign staff who dont really understand your questions. Irritating in the extreme.