H. Samuel

I brought my 10 year old daughter to get her ears pierced at the Oxford Circus H. Samuel store. What an amazing service! Ala, the sales assistant was so wonderful, friendly and professional. She made it a very special experience for my daughter who has waited a long time for her ears to be pierced. She gave my daughter given a certificate and teddy at the end. Excellent value and service!

Stepping into this jewelry store for my cartilage piercing was a truly enchanting experience. The ambiance exuded a fusion of contemporary elegance and a hint of bohemian charm, creating an atmosphere that instantly put me at ease. The staff, adorned with knowledge and professionalism, guided me through the process with genuine enthusiasm.

Their selection of piercing jewelry was a visual feast – a carefully curated array of stylish and high-quality pieces that catered to a variety of tastes. Each piece seemed like a work of art, meticulously crafted to enhance individual style while prioritizing safety and comfort.

The piercing process itself was a seamless blend of precision and care. The skilled piercer took the time to explain each step, ensuring I felt comfortable and informed throughout. Sterility and hygiene were clearly paramount, and the use of top-notch, medically approved equipment reinforced my confidence in their commitment to safety.

Post-piercing care was not overlooked. The staff provided comprehensive instructions and even recommended aftercare products, showcasing a dedication to the holistic well-being of their clients. Their follow-up service was impeccable, demonstrating genuine concern for my healing process.

Beyond the technical aspects, the store's commitment to customer satisfaction was evident. The staff went above and beyond to create a personalized and enjoyable experience. Whether you're a piercing enthusiast or a first-timer, this jewelry store transcends the ordinary, offering not just a service but an artistic and reassuring journey into the world of cartilage piercings. In every facet, from ambiance to expertise, this establishment exceeded my expectations, making it the definitive choice for those seeking a premium and personalized cartilage piercing experience.

Thanks so much KATE for helping me out. 😇

Jessy was very professional and attentive. She helped me to chose the best quality and value for money on my new watch Rotary. Good customer service from Jessy and her team at H.Samuel. I would recommend to my friends and family to purchase their next jewellery from the best.

It's not often you get a family feel at a high street shop but the H Samuel's on Oxford Street gives you just that.. It might be because the lady who helped us (Roxy) has been working with her manager in this store for the past 20 years!

I had an issue with the sizing on my engagement ring and Roxy was just brilliant in helping us get this sorted on a busy Sunday afternoon.

Everything was organised and problems solved within about 15-20 minutes and we were so grateful to be helped in such an efficient but warm manner.

Helen’s service was amazing and highly professional. She was very friendly and patient whilst at the same time provided a great and quality service to myself and my husband in picking out my replacement wedding ring and a Father’s Day watch for my husband.

I place an order as a click and collect on Casio watch (MTP-130). I was greeted well and shown the watch and the sale associate's (Samir) even size adjusted it for me . I also looked at some other watches too. His customer service was exceptional and very knowledgeable this the products he shown 👍🏾👍🏾👍🏾👍🏾
I would highly recommend him to anyone look to anything the store

We had great service when we had to exchange size for our engagement ring so we were really pleased to find Sue was there again for our wedding rings a few months later.
She is very nice, knows the products very well and understood our needs perfectly!
Definitely recommend to pay her a visit if you need advice!

Amazing service by Roxy.
We had a ring which was one size larger, she was super engaged in helpings us sort it it out by cleaning the previous ring, sent it back and ordered a new one.
2 days later we came to pick up the new one and luckily she was on shift again. Once more perfect service, thank you!

Had a great first impression and interaction with Wahaj at this branch. He was patient, attentive to my needs and very easy to talk to. His friendly yet professional service ultimately made my decision to purchase the product I was looking at, my dad was very happy with the item. The store itself was clean and had a high end customer friendly atmosphere. Thank you again Wahaj, I hope you go far! And well done H.Samuel for choosing the right people to represent you.

Alyssa from my observation, is a great asset to your organisation. She was very patient in attending to me. She took out time to explain things to me. I would be happy visiting again because of her. Thumbs up to her. Her customer service skill is excellent

Love this shop/brand so much!
You'll always be welcomed, advised and served properly. On my last two visits I was advised and served by Daniel and Diana. They are super friendly, warm and attentive. Thank you!

Diana was very helpful in assisting me with choosing a chain, they didn’t have what I wanted in stock but I was very happy with her service which really helped me find a style I liked!

Met a wonderful customer service agent called Diana who helped me find the right jewellery for my needs. She was very warm, lovely and I'm very grateful. Thank you for making my day Diana. Warm regards

Alyssa was absolutely very sweet and patient. When we entered the store she had a very nice smile. We had come to buy our wedding rings so with her very sweet smile she gave us a positive feeling to buy the ring and helped us decide. She really went the extra mile

Diana at this branch was such an incredible help, helped us with every enquiry we had, every question and went above and beyond! She genuinely had made buying a ring so easy with her help and open input.

Wahaj was super helpful and courteous when I came to collect my order. He made sure I was happy with the earrings I purchased and offered to seal them in case my friend didn't like them - 5/5 experience

My friend and I came in for some piercings today. We were served today by the lovely Wahaj who was extremely helpful, kind and made us feel very comfortable. Would definitely recommend!

Really efficient, easy and pleasant transaction with Helen. Very quickly found exactly what I was looking for and she processed it and got me out of the door within a few minutes. Brilliant service :)

Ala is the goat! Superb service :D
Who knew ear piercings can be done here? I didn’t… I walked in looking for a ring for my boyfriend and I left leaving with a cartilage and a set of earrings for myself :0
Thank you again Ala!

Excellent shop and Saleem was an expert! He helped adjust my engagment ring and it was perfect. Thanks so much.