The Good Guys Geelong

Awesome range and wonderful staff. So many came up seeing if we need help. Special shout out to Alex, super friendly and personable guy, who also got us a great deal too. Will be back!

Big shout out to store manager Michael for being so helpful.
And well Chris you were just totally brilliant. Great , helpful, friendly and professional. A wonderful shopping experience.
Thank you Aileen

Today, we went in for some appliances. We were greeted by a lovely lady asking if we needed help to which we said we're just going to look around first. She was happy with that and gave us our space to look.
When we were ready to ask some questions, she was there for us and happy to help. She wasn't pushy, she didnt hover like some people do. She was the perfect salesperson. This lovely ladies name was Rita. If we ever need to purchase from here again, i hope we have Rita as our salesperson.

Needed a washing machine quick smart, needed advice on budget, functionality and specifications, warranties, logistics and install.....and l was fortunate enough to speak to Terry! She was an amazing communicator, knowledgeable and went above and beyond to assist me and meet all requirements, so thanks Terry and thanks Goodguys Geelong!

These Guys are absolutely fantastic. I dealt with Dwayne, super helpful guy exactly knew what he is talking about, great product knowledge, was very transparent in the whole process. The product was delivered on time as promised.They made my moving stress free. Thanks good guys geelong and thanks to the manager/ owner of the store for running a great store with great team members and awesome service..Cheers guys..✌🏻✌🏻

I will prob never shop at JB Hi Fi again
Great range !
I'm still salty the gaming area isnt as big n good as it could be !
Took home a Lenovo 31.5 inch PC monitor with the help of Chris !
Helping me out with choosing between frame rate Vs graphics
Turns out I carnt have both so we found a happy medium
Love my purchase and will be back again for some other stuff

Willow at the South Geelong store was amazing. Super friendly and made sure I was able to get what I neede. She went above and beyond to make sure I was happy with my coffee machine 👍

I Spoke to a salesman named Alex, by telephone last Saturday 18/11/2023 ,after being helped by another salesman earlier same day ,inquiring about a Samsung Black Friday sale refrigerator and a pleasant girl who politely helped me with pesty questions.Alex helped me with further questions and completed the sale, per phone.Afterwards I came and collected the fridge from Melbourne ,and he sharpened up the already discounted price due to the extra expense to get it to Apollo Bay.Alex -very friendly and chatty , and the phone receptionist were great.A great shopping experience from this store, something that’s lacking in Melbourne metro service.Well chosen staff.Thank you.

Exceptional sales experience from a gentleman who was previously a chef. Not only did he guide me to the right product, but also helped explain how to get the best from it. Highly recommend this store

Wow Joel was amazing at handling our concerns. Very professional and courteous.

Had a great experience talking and purchasing a Tv from Max. He took the time to explain and show all the differences between tv types. He was extremely knowledgeable and provided great customer service

Shaun in customer service was awesome! Didn’t have what I needed, found a better option and organised delivery out to Birregurra as was buying for a friend! Legend

10 out of 10 customer service from both Paul and Rita at the Good Guys Geelong.

We just moved to Geelong from NZ and they both helped us tremendously in selecting what appliances will suit our needs and budget while being fully transparent about pros and cons of each product that was on offer.

Paul went over and above in organising the delivery of goods and we are both very grateful for it.

Thank you team! We will be back :)

Have had really great service from Joel B at Good Guys in Geelong.
We were so pleased with his help with a minor sale a couple of months back that we made the Good Guys our first choice since and have purchased several larger products from Joel and every time he has gone out of his way to help us.
Highly recommended.

Just wanted to highly recommend The Good Guys Geelong.
After having bought a new tv (won't say the brand!), getting it back home on the coast we found an issue with it.
Alex - who sold it to us - not only got onto it immediately, he was available with a quick solution so we weren't really inconvenienced that much at all.
They say that you can really judge how strong/reliable a business is by how well they respond to problems. These guys were fantastic and I won't hesitate to go there again.

You want good customer service
See Rita
Knowledgeable,Helpful & got me a good deal on a washing machine.

Received the best customer service from a guy down in the fridge section today (sorry I forgot to grab your name) but he price matched a fridge for me as the one I wanted was out of stock and was in desperate need of a fridge. He did the fridge and delivery the next day for me! He truly cared about the customer and double checked everything for me.

Thank you!

I just wanted to thank Emma on her awesome customer service. Thank you Emma for making my experience so great, you’re kind, professional and a great asset for your company 😃
Kindest regards
Dana

The Good Guys Geelong is my go to place when I’m looking for a new kitchen appliance or white goods, I always find what I’m looking for and they are always the best price. This particular time I purchased a front loader washing machine and the sales assistant was very helpful (Irishman, can’t remember his name), I always do my research before purchasing anything, but he still had some additional information that I wasn’t aware of. I was offered a good price with no fuss, plus extended warranty. I had shopped around and this was definitely the best price/deal. If you can find a cheaper price online they will beat it. I’ll definitely keep shopping here. Highly recommend.

Great experience today. We went in just looking for a rice cooker. A staff member, Willow, came straight over to us and helped us decide which one was not only the best for us but also the best value. Highly recommend. Customer service was fantastic