Focus on Furniture

Great service, quality furniture, at excellent value for money prices. We purchased a Venetian Leather Lounge suite and a matching Villa Ash dining suite, buffet, coffee table, hallway table, and entertainment unit; which looks fantastic! Highly recommended. Thank you to Peter and the team at MacGregor. We’ll be back for again! 😀

This is my first time purchasing from Focus On Furniture and I am so impressed with the service, quality and value for money. I always visit a number of stores before making a decision. I was so impressed with the salesperson who provided me with a number of options including pros and cons. I ended up purchasing the Abbotsford modular sofa (mushroom) and so in love with the feel which is feather and quality. I highly recommend purchasing the matching ottoman. I also opted for the 'white glove' delivery and can't recommend enough the care taken to ensure the lounge was positioned correctly and all the wrapping/packaging was removed.

Had an overall great experience shopping at Macgregor store with both salesman Peter and Manager Fiona. Initially our purchase had an unforeseen error which was realised only after delivery however it was an easy experience to rectify the issue with Fiona. An opportunity to turn a situation into a positive experience was delivered by Fiona and we are very happy. The quality of our dining table and buffet is excellent and the delivery was efficient and on-time. Will definitely shop at Focus on Furniture Macgregor again and happy to recommend them. Excellent service.

The quality of the furniture is excellent and the prices are outstanding. I purchased the Raven Buffet as a TV unit, just left off the stand and it looks awesome. I recommend the furniture; it is very classy.

the service I received from the MacGregor store, initially with Kathy and then the Store Manager Fiona is excellent. Fiona goes above and beyond and really cares about the buying experience for the customers

I am an intrastate client from FNQ. I found the website excellent to navigate. I dealt with Fiona from the Macgregor store. Fiona was extremely helpful with the whole process and kept me uptodate with my order progress up until the freight company collected my furniture. I would definitely recommend this store, with a huge thank you to Fiona.

Had an exceptional customer service experience at the McGregor store.
Fiona had helped make the process smooth with having to reschedule delivery on numerous occasions due to unforeseen circumstances.
Fiona replied in a professional and timely manner and her help was very much appreciated.
Highly recommend focus on furniture macgregor. Quality is unique and on point and customer service is exceptional.

Kathy was amazing to deal with. I didn’t have time to visit the store and instead bought a couch online. Kathy kindly helped me by sending me photos she took of the Tully couch in store and answered all my questions. The whole roves was super easy and it’s the nicest couch I’ve ever had, I absolutely love it! The delivery guys was great to deal with as well and did superb job.

Wonderful buying experience with Fiona. She has been very helpful in making us choose the right dining suite for our need . She also worked out the best price for us.

Fiona was amazing! She helped us start to finish with ease, answered all our questions and made us feel very welcome in store. We walked away very happy customers, we can’t wait to see Fiona again in future.

I impressed by the products and services from Focus on Furniture, particularly Kathy at MacGregor. When I visited their store back in May, Kathy, a multilingual speaker (English, Mandarin, Cantonese), carefully listened to my preferences in style, functions, and budget, and came up with several very good recommendations. As we walked through the store to inspect these products, she offered professional suggestions on what to pay attention to and how to maintain it. When I told her that I would like to make my decision later, she kindly wrote down the products I showed interest in a piece of paper, handed it over to me, and explained to me how to place an order via phone or email. I did eventually ordered a dining table and chairs (see the photo) from Kathy after careful consideration and a lot of comparison across stores. I am very pleased to see that their table and chairs help transform my dining room into the one that I have envisioned for a while. Delivery and assembling services are also superb. They meticulously checked if there were any defects in the products after assembling the table for me. The entire team is very well-coordinated. I am so grateful to their help and will definitely recommend Focus on Furniture in MacGregor to my friends!

The customer service we received from Fiona and Chelsea was extremely helpful. Their product knowledge helped guide us through and reinforced our confidence that we were making the right choice. We also found the product quality to be very good and pricing very competitive. We would have no hesitation in returning to Focus on Furniture in the future.

The furniture at Focus on Furniture is beautifully crafted and unique without the price tag of other stores that charge an arm and a leg for cheaply made furniture. The service is always top notch also!

Firstly amazing customer service when I called MacGregor store asking about stock and the staff went above and beyond until order was placed. Stock had to come from Melbourne but in less than a week I have it and it's gorgeous. So comfortable and so well made. I will definitely buy again from this business as they know how to keep the customer happy.

This is the second piece of furniture I have purchased from Focus On Furniture. The nearest store is now pretty far from me, so I ordered over the phone this time. Not only was the projected delivery date correct, but the whole process was smooth. The lady at the store was so lovely and helpful. Highly recommend shopping Focus On, far exceeded my expectations.

Chelsea was incredibly knowledgeable about her products. Chelsea was not pushy at all and made my buying decision easy. Chelsea remembered me when I returned to the store a few days after I initially inspected the product. Pricing was keen. Delivery times were speedy relative to other local retailers.
Well done Chelsea and crew.
Rob

This is a lovely furniture store with quality goods at reasonable prices. Fiona, the manager is so warm and friendly, and provides exceptional customer service.

Just bought multiple items from the friendly and knowledgeable people at focus furniture - Macgregor .From the beginning , we were totally impressed with Fiona….she helped us clarify our needs / desires , along with our design aesthetics- whilst staying within our desired price range…. and we walked away with some beautiful solid timber pieces that will now enhance our newly built home . Should the need arise, we will happily return and see what new items they have in store- and enjoy the warm and professional experience again.

Fiona from the Macgregor Store is a pleasure to deal with. We purchased a glass table about 2 years ago and it shattered recently. We had a few issues tracking the order number but Fiona was persistent and they managed in the end and dealt with the issue promptly. Thanks Fiona! Great customer service.

Great prices, exact configuration we needed for a smaller space, stuff in stock is only like 2 week wait for delivery, and Ricky was very helpful in getting us a great deal - thanks!

Recently purchased a large number of items from the Macgregor store. I had viewed items in store but made purchase over phone after speaking with Fiona from the store. Fiona was exceptional with her knowledge, expertise and overall customer service. Couldn’t recommend this store and salesperson more highly. I also found Focus on Furniture offers best value for money and will happily shop there again. A great overall experience and a very satisfied customer.