Gorman - Broadbeach Waters

Excellent service from the whole team at the new Robina store on Friday (I couldn’t find a listing for Robina on maps, so I’m leaving my review here). The ladies were so attentive in a non-invasive way from the moment I walked into the store, to when I walked out. I didn’t even have to wait for assistance in the change rooms, as there was always someone available to help me. 10/10 for these ladies 🙏🏽✨

For the gormaniacs: Largest Gorman store yet, biggest range of print placement options and size variety in-store.

For all: If sustainability and accountability means anything to you, check out the Oxfam rating for company social responsibility, Gorman is doing a great job looking after their staff and ensuring their suppliers adhere to strict policies for worker wages and conditions, environmental impacts and sustainability.

Happiness on a clothing rack, bright and original clothing

The creativeness of this store is next level! My Mrs loves this shop.

Gorgeous outfits and amazing staff

Indifferent customer service. Although I don’t mind working things out for myself, it felt like I was doing the two ladies working in store the favour of perhaps spending. They preferred to turn their back, and avoid eye contact, only helping me out at their leisure. Do individual stores help each other out with missing sizes? Staff were only interested in me ordering and paying. The store was not busy and overladen with stock. I love Gorman but doubt I’ll shop at The Pac Fair store again.

Read the fine Print Folks. My wife buys from these guys all the time and lots of it. I'm tasked in returning a $270 dress to Pacific Fair. I have the receipt it's tagged it's current stock
and I have the original credit card details . Should be easy, right?
Wrong. After being questioned for five minutes on where the dress was bought and did I have the credit card details they found the purchase date was seven days over the Gorman 14 return day stipulation. Wow, seven days. It felt like they didn't want to help and 14 days Gorman is a bit rich. I got 30 days on a $90 grand vehicle. Our old mate 'customer service's and his cousin, customer loyalty don't exist at Gorman.