King Living Castle Hill NSW

Olga at Castle Hill Showroom was extremely helpful. She showed all so many options for our new furniture and spend all the time with us to ensure we were happy, not a pushy sales person but so humble, friendly and knowledgeable. Will purchase again from King & Olga!

We owned a few King furniture pieces in our home. This time we wanted to add additional sofa. We went to the store in castle hill and was served by Kristine. She was very knowledgeable. With a few of our selected pieces, she provided us with very well informed recommendation to help us with our selection to meet our style and budget.

We needed a new couch. Our old one was falling apart and we really wanted to buy something that would last us more than a few years. We walked into King Living and straight away was offered help. However we just wanted to look around for a bit. Once we had a bit more of an idea about what we were thinking for our tricky/dynamic space we spoke with Troy, the store manager and he was VERY helpful. We explained our thoughts and our space and he took us to a couch set up that he think would work best - the MAX couch. He explained that its dynamic nature in how modular it was, would make it easier for fitting into our space. He even brought out his laptop and made the space on the computer so we could really see what he was talking about. After looking at another option in another store we concluded that the price (with the up to 50% sale), quality and longevity of the King Living furniture was the better deal. We came back to King Living later that day and Troy again was very helpful in showing us the fabric and pointing out which couch had the fabrics he was showing us, on it. This was great for my fiancé and I to experience what the fabrics felt like on a couch. After receiving a quote and going back another time to look at fabrics again (from another very helpful team member) we puchased our couch. Troy and the team were very friendly and accommodating and we couldn't ask for a better couch buying experience. We can't wait to receive our new couch - thank you Troy and the team at King Living Castle Hill!

Thank you Heather from King Living Castle Hill. She went out of her way to help us and went above and beyond our expectations. So kind and so helpful. So glad I chose the Castle Hill store. Thanks again Heather, you are a super star.⭐

Great dealing with Troy and Malcom. They were very helpful and took their time with us selecting the right lounges.
Friendly atmosphere.

Great to have help from Soozy today - she completely understood what we were looking for, and helped us work through options. In and out of the store in 30 minutes with a magnificent new sofa arriving soon.

I cannot recommend King at Castle Hill More highly. Heather and Troy were exceptionally Knowledgeable and helpful in assisting me select fabrics, colours and styling techniques.a really great experience. Thanks

Troy is fantastic. He is an amazing asset to your business and one of the most genuine and sincere people I've met

Fantastic service and extremely helpful sales assistant named Zeinab couldn’t have made the process of ordering a whole new living room simpler or provided a better experience.

Highly recommended King! And as for anyone who rates this place a one star, it’s completely unreasonable and dishonest!

Half these people have had discounts to their complaints and still rate the retailer one star! How is that fair?

Troy from Castle Hill Store has phenomenal design knowledge and offers outstanding customer service

My husband and I had a wonderful experience with a lovely sales rep named Marcia. She was very warm and extremely knowledgeable of the store and the products offered. My husband and I were on the fence about a coffee table, however Marcia took my details to email me later to let us know that it was on sale! Fantastic customer service experience. Would highly recommend Marcia!

This is our first luxury couch we’ve purchased so I was concerned that the process would be complicated, awkward and and frankly overpriced . To my surprised I was extremely happy with the the whole process. The team were great to deal with even though with their sale the store was buzzing with people asking a million questions pulling them sideways . Our representative was able to keep his cool dealing with us and others without losing focus on our needs .
We felt so comfortable that quality we were investing in would be a wise choice . We were happy to pay the deposit and wait the time for delivery which to our surprise was sooner than expected .
The installation team were very professional and knowledgeable of the products and assembly was extremely high quality.
We are very happy with our choice and happy to recommend them for others to use .

Great service from Kris and the team to help us consider options, create a consistent theme across our pieces and plan for the best future delivery timeframes.

18/06 and 19/06

After worst experience last week , this weekend we visited Northmead showroom…

18/06 , Northmead- Shannon was really helpful and we received all the information to make our mind to buy king living furniture.. really good customer service

19/06 today - We visited castle hill shopping Center and when we were passing king living show room , my wife thought to go and have a look the sofa we really like.

We met Troy and he was absolutely a super hero. Made my day with giving us so much more information and his experience is second to none

Thanks Troy and Shannon for being really helpful and we have decided to buy the furniture we really like.

One sept close to making the deposit

We will place the order through Troy @ castle hill as it’s closer to where we live.

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Worst experience

Worst sales people

Staff hate customers

Management will need to take a quick decision on staff in the castle hill showroom , unless for sure company will go bankrupt

We went to shop and really liked a sofa set and we were thinking of buying it …. But unfortunately sales girls didn’t wanted to sell it to us ..

Professional with a great product knowledge, yet friendly with great customer service!
A few words to say "Thank you", Rebecca Snook for your great customer service!
Mamdouh & Suzanne Tawadros

Ordered a new sofa a few months back and received it today. They were able to organize contactless service. Troy the sales manager was fantastic. They forgot to deliver a minor part, however after sales process is seamless. Highly recommend King Living Castle Hill.

We received amazing service from Troy at the Castle Hill store. He went above and beyond to make sure we get the right product for our space. Thank you, we appreciate your time and assistance.

Fantastic service Troy. Great product knowledge too!

Troy is amazing to deal with. He was extremely helpful and knowledgeable without any pressure. We are excited to get our new lounge in a few months.

Troy Wedesweiler the manager of the Castle Hill showroom and his team embody the true meaning of above and beyond customer service and professionalism. My partner and I have been saving for our dream sofa for the past year and as soon as we arrived at the Castle Hill showroom we where greeted with enthusiasm, product knowledge and a genuine desire to make us feel that we where the only people in the showroom. We where amazed that Troy and his team even though very busy. All customers where attended to and looked after as we where.
We where offered experienced interior decoration advice
By Troy and along with his eye for detail and flare we felt immediately that this gentleman new his stuff. We will definately be placing an order for our new sofa before the end if the week.
We can not express highly enough the amazing experience that we received and we will be making a point of telling all that we know. Thank you once again to Troy and his team at the Castle Hill Showroom.