James Lane Castle Hill

My Husband and I visited JL at Castle Hill on Saturday morning 22/10 we were warmly greeted by Tim, we had a look around and picked out some things, Tim was very helpful and obliging. The store was so well layed out. We went back later that day and purchased some of our goods. Tim even explained where we needed to go to collect our goods at the loading dock. We will definitely be going to this store again for the rest of our goods. Very lovely happy experience!!

The staff at James Lane went ABOVE AND BEYOND for us, helping get our new occasional chair home. Friendly, professional and caring. Thanks guys!

Excellent service and friendly staff Paula was especially helpful and was on top of everything including deliveries and communication thanks so much we'll be coming back

Amazing service and great furniture!
Together with the team, Sam gave us excellent service. We asked for his honest opinion on the items we picked and so he did - the final setting turned out great. Our delivery also was scheduled to be a month away (they were honest about it). They said they will try their best. And when some items turned up earlier, they actually called us to offer earlier delivery date! (which in our personal experience never happened m with any other store) We went back for more items to complete our living room. We also got the items luckily on sale so even great on the price ! Upon delivery though, there were missing screws. they said they will get back to us in few days, and true to their word, got us the missing screws. They offered to post it, but we ended up just picking them up. The entire process despite mishaps were very smooth with them, they are honest and have integrity with what they say or promise. They are highly recommended ! ❤
ps. i want to take the time to write this review because through the reviews as well that we also discover this great store 🙂

Tim at James Lane castle hill home hub was extremely helpful when myself and partner picked our lounge. He was friendly and professional and ensured he told us everything we needed to know.

Ordered from James lane/ sleeping giant three times and have been incredibly happy with my experience each time!

The furniture range was beautiful and the price was reasonable. The customer service and delivery were excellent. They were extremely helpful and accommodating at the showroom. Overall an enjoyable experience. Would recommend and looking forward to buying from them again :)

Was in store and bought a new lounge on 30 Sep 20, we were served by the most polite and helpful salesperson that I have come across since customer service died in 1999. Larry was his name and this wasn’t even his normal store, he commutes. Between him, the other floor staff and the area manager that were there, we were able to get the deal done, it was the best experience I’ve ever had while buying... anything to be honest. Good money very well spent. Oh and the lounge is amazing.

Bought our lounge from castle hill store, Sam was fantastic and was told our lounge would arrive in three turned up after a week! Unbelievably comfy - called Haven would recommend

A great example of how to turn a one star revue into a five star review... After wasting an afternoon in store, being quoted a price in writing and then having the store tell us they made a mistake when we accepted the price within half an hour of receiving it and wanting to charge $300 more we left dissapointed and angry...
Fast forward two days and an outstanding Area Manager called us personally to profusely apologize and offer to honor the original offer ... Retail basics? Perhaps But still very hard to find and totally unexpected.. Well done James Lane brilliant recovery... credit to where credit is due!

I bought a mattress from James Lane Castle Hill in July 2020. After 2 days we realised it is not as we expected it to be. I contacted George from the store and explained my situation. I want to call out that he went all the way out to assist with the swap or refund for my mattress. I understand it is difficult to return mattresses in Covid times as it's a total loss to the company.

Personally, I want to thank George and the store for their support and professionalism. Surely will go back to buy other stuff

Amazing! Sam helped us when he wasn’t even on shift & Gus checked us out, was so friendly & knowledgeable.

James Lane in Castle Hill Hub always go above and beyond in their service and attention to detail. I have bought many things from this store and it is always a smooth and happy buying experience. Thanks especially to Sam & Kayla

Recently purchased a bed from James Lane Castle Hill . The staff where very helpful ( Danielle ) . I was supposed to pick up the bed from their store but one of the part was not delivered to the store and the staff agreed to delivery and assemble it to my house for free . Great service

Modern style furniture. Was assisted by (marissa) who helped me pick out a lovely bedroom suite d,ining set and the most comfortable lounge all at a very reasonable price. Everything was delivered on time. Very satisfied customer.

Great homewares n furniture for a reasonable price

Great customer service when buying beds from the Castle Hill store and then even better service when one bed rail broke just outside warranty. Fast response and fast resolution.

What an incredible staff and incredibly good product. As a designer, I won’t hesitate in recommending this company for their products, their style, their staff for such an incredible price

*Best prices
*Best service
*Best goods
Thank you Tim for looking after me
you are honest to the point, helpful
And a Gentleman.

Amazing customer service from Sam. Very happy with the whole process of ordering our new lounge!