OZ Design Castle Hill

Great selection of furniture to suit many tastes. Great customer service.

Great range and helpful staff, worth checking out.

Good service, Fair prices

Great selection of furniture

I like Oz Design Furniture as much of the furniture is designed locally but made in China to reduce costs.

Reasonable prices, good collection of items and nice customer service

A good range of contemporary furniture. Although store has become a tad messy compared to say 2 years ago.

The customer service person was helpful but i was dissapointed as she sold me a broken lamp and didn't check before hand

they delivered a side table, which was full of mould and had a sharp screw in it. When contacted the customer care team, they advised this issue is normal and we are dealing with it everyday! When I insisted for updated they just hung up on me. Unbelievable! If you have concerns about safety of your family do not approach these Neanderthals!

Wobbling dining table Fraser. Rubish service. One of the sales there ridiculously says it is reasonable for a table this big 2.4m*1.2m to wobble!!!! ???? I spend more than 2000 dollars to get a table to wobble? She wants to aggressively brainwash me that the product is fine and it is because I am not used to a timber table. What a disgraceful person.

Stay away from these thugs please. Absolutely rubbish products and rubbish service.
I ordered a bunting buffet table from them which was faulty. They accepted the issue and agreed to replace the product. The next one and the next one and the next one all came faulty. How can you deliver faulty products 4 times in a row! They have absolutely no quality control in place. For the last 5 months I have been very patient with them to bring resolution to this problem. But enough is enough, I have given them enough chances and wasted my time and energy in organising delivery, stayed at home for delivery, cleared the massive packaging. OzDesign if you are reading this, you should be ashamed of yourself. You guys are a rip off.

As an Interior Designer & Decorator I am appalled with Oz Design. One of my clients purchased the wrong size rug inadvertently and because it was "unrolled" and "purchased online" it was not exchangeable for the correct size even though it was new and never walked on. I escalated the issue to management and they couldn't even be bothered to call me - the response was pretty much "too bad for you not interested". A warning to all customers and all designers this company is only interested in the sale - not the clients, not the customers, nothing but the sale. Beware buying anything at all from Oz Design if you think you may need a refund, an exchange or a warranty fix or replacement you will be very disappointed. I will no longer specify Oz Design goods and I recommend all other professionals do the same.

Atrocious customer service. Placed an order a month ago on a product I was told was brand new. Was told maximum wait would be 10 days. I have chased up staff numerous times and left messages which have gone ignored. I finally spoke to someone today who tried to get me to call back again, and after voicing my frustration with the whole thing, he decided to follow up my order. Finally, I get told the product is discontinued! Originally I was told it was brand new. Regardless, appalling experience overall. They could have called me weeks ago to tell me stock was no longer available or at the very least, returned my call to acknowledge me.

Any item will take months to deliver. Staffs have clearly no idea on anything. The owner will make you wait for days before she calls back and if you are in store then owner will just keep on chit chatting on priority with someone rather then helping their staffs and showing them how billing works.