Freedom - Castle Hill

Have bought several items here, including a mattress today. Fiona in bedding department is the best salesperson I have encountered for years. Extremely helpful, knowledgeable & informative. She always looks after our needs & gives us her undivided attention. I thoroughly recommend seeking out her expert advice. We always receive our delivery on time & delivery men are polite & careful with our items.

Massive freedom store. Main attraction are beds and cushions. Helpful staff. Variety of options. Sale is currently running so head off to freedom now.

We went there to buy curtains. Great selection. Elegant design and reasonable prices.

UPDATE:
I am updating my review after receiving the delivery from Freedom Furniture Castle Hill. Despite sending me an email (below) about delays, they delivered my order within the general timeframe they had advised. I am happy that at least in my instance they fulfilled the promise. This is not to say that other customers are not experiencing problems.
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I read the bad reviews of Freedom Furniture Castle Hill. I was very anxious before placing an order. I took a chance. However, shortly after placing the order, I have now received this email from the store:
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There are a number of factors impacting retailer supply chains across the country. Freedom is currently being affected by shipping bottlenecks, the ongoing impacts of COVID-19 and congestion at our Freedom Distribution Centre resulting in further delays processing and delivering your order.

You may receive (or may have already received) a delivery text or email notification during this period, notifying of delivery in 2 weeks - please note this is an automated message and does not reflect this latest update. At this stage, we are expecting a 2-4 week delay on your delivery and as many customers will have questions on when they will receive their sofa or furniture item, we have established a dedicated customer service team who will be contacting you within the next 7 days to discuss any questions you may have.

We sincerely apologise for any inconvenience the delays may have caused; we are working closely with all our logistics partners to get your products delivered as soon as possible.

Kind Regards,
Freedom Team
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Negative - placed online order , called freedom auburn for an update . A female staff attended the call. When asked for progress " did you get a text, if not the you have to wait for it and hung up. I concluded this would be my last as there was no number to call.

Positive -Attended castle hill store to check on the products as it was more than 2 months now.
. Dint seek staff assistance as i genuinely dint want to be treated in similar manner . However feid was happy to assist, and when hesitantly asked about progress . He was more than happy to assist even though I was told there would be a 6 week delay .

Exceptional service by feid. Well done

The staff at Freedom Castle Hill have provided my mother and with exceptional service.

Lara was fantastic with her organisation of the the interior design service which Freedom provides. Ellie (interior decorator) gave us wonderful advice for my mother's apartment and provided beautiful mood boards, interior plans and a variety of suggestions for furniture, colours and accessories.

Portia and Debbie provided my mother and I with wonderful service yesterday when we had to finalise the pieces purchased for the apartment' interior. They were extremely helpful, thorough and patient.

Overall we were extremely satisfied and happy with our shopping experience at Freeedom Castle Hill.

Thanks so much ladies!!

Kind staff to assist with our arbitration of the beds. They have a wide range of mattresses and accessories and have convenient assistance to contact them later on.

Anne and Rach went above and beyond helping us out with a new couch on Sunday. There is good service and there is what these 2 women did for us. All of our home furniture shopping will be done here at this exact shop , what a wonderful experience. I didnt think service like this existed anymore but it clearly does. Thank you girls 11/10

Hi. I love this store at Castle Hill Supa center as its always so organised and good value furniture. Today, I asked for assistance to guide me for choosing a rug for my living room. I was so pleased with the lovely lady Mitchell who gave me full information about the product and helped me find the best rug. Keep up good work Mitchell.

Rose ,Visual Manager at Castle Hill showroom was really helpful choosing our decorative items for our new home. She helped us to match colours and choose the items to feel it homely.

Thankyou so much to Tracey from Castle Hill Freedom for your positive and compassionate phone manner and willing ness to asssit in my purchase. Your positive energy is an asset to your team. Dont let anyone dull your spark! Stay safe team.

Initially there were some issues with my order but the staff honestly outdid themselves trying to solve them. Major thanks to Deanne for looking after me and making sure my daughter got her furniture especially during such a difficult time. Thankyou

I haven’t made a big purchase from this store, But I am giving 5 star to their extremely friendly and helpful staff.
I purchased so many homewares, and So happy with my purchases. Their friendly staff always there to help you. Thanks guys

Freda at Freedom Castle Hill is a very helpful sales person. Was happy to help us at closing time (watch the memes to know how hard that is).

Have seen her twice more and will be going back many more times.

Had a positive experience in ordering and customer support with them recently when ordering a sofa with chaise!

Great customer service - really happy with the floral arrangement Debbie put together for our living room.

I had the best service from Lara! She was extremely helpful and lovely. Thank you Lara!

I love Freedom. Gorgeous homewares. Lots on sale at the moment.

We bought a Kitchen from here and the staff were amazing to deal with. Thank you!

Great store, trendy furniture and good service! Love our new bed!