Snooze Castle Hill

Great customer service! The team member who helped me was very attentive, customer focused and ensured that value was being delivered to me in every aspect of my order. Although I look forward to delivery of my items as planned, the in-store experience so far has been fantastic. Well done Snooze Castle Hill and thank you!

I was assisted by Ryan in replacing a 15+ year old bed, and I could not have asked for a more professional and smooth experience. Ryan took his time and helped me understand the different ways we sleep and why different beds suit different types of sleepers.

Where the good transcended to unbelievable was that he was able to accommodate my personal circumstances and hold my bed for over an year, something which I will be forever grateful for. A true gentleman, and the entire team follow suit.

Cannot recommend this store enough.

Snooze Castle Hill was our first stop yesterday on a mattress and bed buying journey, and that’s as far as we got. The knowledge and service by Gurudeep was amazing.

He took the time to show us all the options that would suit our needs, gave us plenty of time to talk amongst ourselves and had no issue staying after business hours to make sure we got the best bed for our needs.

Gurudeep’s knowledge about the products in store gave us no reason to look elsewhere.

We can’t wait to get delivery of our purchase.

If you’re in the market for a new bed/mattress make Snooze Castle Hill your first stop and ask for Gurudeep, you won’t and have no need to go anywhere else.

Tania helped us pick a mattress and we couldn’t have asked for a better experience! She took the time to understand our (literal) pain points and what we were looking for, and was so knowledgeable. Overall wonderful experience, she was brilliant.

Adleen was fantastic! Confident, knowledgeable and super friendly, she led us to our perfect mattress. Very happy with our purchase and the customer service we received.

I had bought the perfect Mattress from snooze while analysing which mattress suits my body perfectly. With the help Steve he made our choices way more easier and literally made us feel differnce between cheap one mattress and good quality . I and my partnee had great experience with steve. I cant thank him enough. I am surely a permanent customer of them now and recommend to buy a mattress from them if you need. Thanks a lot steve from castle hill store

We dealt with Steve, Kade and Gurudeep. Absolutely amazing, helped us find an amazing mattress. Friendly staff and very knowledgeable. Helped make the process a lot easier.

Excellent customer service. Kade was very supportive and quick. He tried to accommodate all our requests and delivered the best for us. Highly recommend!

Gurudeep, provided amazing service. He was extremely professional and courteous. He guided us to the prefect bed by providing expert knowledge tailored to suit our specific body types.

ODIN in your Castle Hill store has given us amazing service in purchasing our Seale Crown Jewel today
He was able to answer all our questions, and further advise

I recently had the pleasure of visiting Snooze, and I must say that my experience was absolutely exceptional, all thanks to Ryan who guided us through our mattress shopping journey.

Ryan was able to guide us through the whole mattress shopping process, listening to our needs and preferences and providing valuable insights and suggestions to ensure we made an informed decision. His approach was never pushy or sales-oriented; instead, he genuinely wanted us to find the perfect mattress that would provide us with a great night's sleep.

Ryan's knowledge, expertise, and personable demeanour made the mattress buying experience seamless and easy. Thank you Ryan!

Amazing quality and service. Thank you Ryan for going above and beyond to assist us with our purchase in which we had to delay the delivery for. Ryan was both friendly and professional, and knew his stuff about all the various beds and furniture they sell. He did not put us under any pressure to buy yet was helpful to answer all our questions. In the end, we knew we were getting both a quality product and customer service. We have every confidence that from now on, our go to, for any future bed related purchases, is snooze at home hub castle hill.

Ryan had exceptional customer service. My partner and I did not know where to start with finding a mattress. Ryan had taken us through a very thorough, transparent, professional experience with choosing the right mattress for us.
There is a wide range of mattresses to choose from. We also purchased a bed frame and side tables which were great!
Highly recommending purchasing mattress' from Snooze Castle Hill store. Exceeded our expectations!

Great customer service by Steve! Thank you for explaining the difference mattress supports.

Wonderful experience shopping at Snooze Castle Hill. Kade attended us and was very helpful in giving us detailed information matching our requirements. We went back and forth with changes to our requirements, to which Kade catered patiently and with good deals to match our needs each and every time. It was one of the best shopping experiences ever, hands down !!!

Located on G/F, next to Freedom. Great customer experience and wide range of products. I have been a customer here since 2017 and have always had excellent service from them. Debbie, Kade and the team know their products well and I know I don’t have to shop around and compare prices as they will look after you. Buying a mattress is an important investment and I would trust the team here at Castle Hill to my investment decision.

Great experience. Ryan helped us through the process of selecting the right mattress for us and spent the time explaining everything which was appreciated. The Friday team helped choose the quilt and were friendly.

Friendly 2 SAT male staff members helped to make a quick decision with reasonable price. Visited other branches, price point was similar but I was impressed with their confidence and attitude. I hope after service will be satisfied if there is any issue. =)

Ryan was super helpful and provided us with great information on something we didn't know much about. He took the time to show us a few different options based on our feedback of the mattresses we tried, so we could feel confident about our purchase. We are very excited for it to arrive!

Debbie and her team made finding a new mattress and bed a breeze. From the minute we walked through the door Debbie gave us a thorough overview of the products available and tailored her recommendations based on our requirements and budget. We walked away with a wealth of knowledge to make a fantastic purchase. Debbie and her team provided first class customer service making sure we were across the entire process. Even the delivery team were fantastic. The follow up call after delivery was much appreciated and shows just how much the team care for their customers. Thank you for an amazing experience. I highly recommend Snooze Castle Hill.