Snooze Warrawong

Our mattress finally arrived! The store attendant was incredibly helpful and knowledgeable, guiding us to choose the perfect mattress for our needs at a great price too. We placed the order at the end of November and were initially informed it would likely arrive before Christmas. Amidst the holiday rush, I completely forgot about it and hadn't heard any updates from Snooze. After leaving a voice message, they finally got back to me, informing me that the mattress had arrived and promptly arranged delivery.

Though there were some changes to the originally set delivery times on their end throughout the day, the delivery driver kept me well informed via text messages. When the mattress arrived, they efficiently removed our old one, and that night, we had an absolutely blissful sleep.

My partner and I purchased our bed and mattress under the old owner, who never put our order through. When we called up the store, the new owner was so helpful in resolving the issue and delivering our bed - he went above and beyond to ensure the issue was resolved and was amazing to work with on the phone. Highly recommend working with Ivan and the new team at Warrawong, they’ve been amazing :)

After reading all the negative reviews, my husband and I felt compelled to add our recent insight. We purchased a bed in June 2023 off the old owner; who delivered very late and did not respond to us when it was delivered with issues. When the new owner took over recently, he immediately took action to remediate the issues we had, taking calls outside of business hours and getting his team out to us quickly. They were respectful and pleasant. He went above and beyond to make things right and we are very happy now with our new bed.

Great service by Noel. Friendly personality. Other staff were lovely too. Took you around to various prices of mattresses. Even got matched up to what should the individual by computer and bed. Not to try and sell most expensive which I liked.

Great service, mattress was delivered by Noel and Terrel who were careful, friendly and fast.
They finessed the mattress into the room through a narrow hallway with ease and gave great advice on the products delivered. Would highly recommend!

After disappointment & complete frustration from previous owner. Today the new owners kindly delivered everything I paid for. Noel & Terrell kindly delivered & installed my new bed. I would not have had a bed to sleep on over Christmas if it wasnt for Noel & Terrell doing the urgent delivery & installation for me today. Thank you so much guys.

Just bought our second bed from snooze Warrawong. The two blokes I dealt with were super friendly and very helpful. They'll definitely be getting my future business.

We bought our bed from Snooze Warrawong after being unsure of what to get.

Mathew was extremely helpful and knowledgeable and explained the features between products so we could make an informed purchase with confidence.

On top, Mathew was able to do a good package deal for us leaving as very happy with our day.

The only thing we need now is good quality pillows and linen 😊

Very happy with the excellent service Matt went above & beyond to help my wife & i buy our new latex recliner king bed, after shopping around we got the best bed for the best price, No pushy sales people just great friendly service.
We will be sleeping well thanks to Matt & the staff at snooze.🙂

Bed base was delivered with care. It was definitely worth having the Snooze team assemble it on site. They also cleaned up and took away the packaging after the install. Many thanks EJ and Joe. Bill

After visiting a few mattress stores and feeling very over whelmed I decided to go to Snooze. As soon as I entered the store I was greeted by Mathew who made me feel very welcomed. His knowledge for mattresses was exceptional, he made me feel very comfortable. My experience was tailored to my own personal needs. I left a very happy customer. I will definitely be back to purchase another mattress from him in the future.

Thank you so Much to Mathew. Honestly, the best customer service since I can remember. Mathew, you saved my aching back and solved my bedding crisis like a sales-pro. You are timely, professional and have personality. What a legend. Thanks again Mathew and hope you have a great week :-). Also, it's been 2 nights. Love my new mattress.

I have purchased two bed frames and bedside tables through Snooze at Warrawong and the staff have been wonderful both times. They communicated to me numerous times regarding my order and any delays. Thank you for being so awesome. (Please be patient with products on order as there are delays that are out of the staff's control and Snooze are doing their best!)

We purchased a king mattress from Snooze. Franca (Chiarello) was amazing, made it easy to choose from, going above and beyond with service and gave us a very good deal.

the wholesaler couldn't supply my mattress by Xmas has promised to snooze. The wonderful staff sorted it out so I had a mattress for my guests at Xmas. The lady was great from the moment I walked into store with practical honest help to pick the perfect mattress in my price range.
So happy I didn't gamble and buy on line Snooze prices where just as cheap if not better, you know what you are buying and there is always someone to help 👍👍👍

This store recently changed ownership and we're extremely helpful getting me my mattress before Christmas, really helpful team at snooze Warrawong. Thanks alot guys ! Appreciate the effort !

Great service at Snooze Warrawong. Michael sorted us out, gave us a great deal and arranged for delivery. Highly recommend heading in store particularly to get the best bargain which we wouldn’t have necessarily found if we order online. Thanks Snooze.
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Just a brief update to the above review, while we did get great service from Snooze one item of bedroom furniture we ordered has taken 4 months to arrive from Melbourne (originally estimated at 6 weeks). Unfortunately have had to chase the team weekly to prompt status updates on this item. Suggest it’s a long lead time for a purchase coming interstate rather than overseas.

Thanks to Franca who gave us an amazing deal on a new King bed and ensemble. Nothing was too difficult and she was a wealth of knowledge. Highly recommended.

Excellent customer service , specially the lady manager Franka. She was professional , helpful and knowledgeable. We bought 3 mattresses and got a good deal.
Highly recommend.

Started looking for a new mattress a couple of weeks back. On our first survey of all the Warrawong bedding shops, we found Franca at Snooze an excellent communicator who gave us lots of information to consider. Today we met Matt and he brought our search to what we believe is a happy conclusion...order placed and looking forward to delivery :) A professional, friendly crew, great product and a competitive deal...can't go past that!