Apple

Needed to wait a bit even though I had an appointment. But Daniel was super nice, friendly, professional and helpful. I’m glad I got him as the consultant today as he had great advices and also solved my issue in no time.

I gotta say this Apple Store saved me😂 my phone was about to die and I just went in to use one of their chargers, there was a photo lab workshop going on.
If you ever need to charge your phone, this is the place (instead of buying one😂)

Fast working and well organized staff. Despite the store being very crowded, I walked in and purchased one of their more high end products in the matter of minutes. Recommend buying here.

I've read a lot of comments about this place and it's clear that it depends on who is taking care of you. Fortunately, I got it right and I have a very good experience with this store (genius Bar). I was served by Robin - great customer service, fast and to the point!
After many inconveniences with my MacBook, I successfully solved the issue here. The product was purchased in the UK and the Apple Support Manager in the UK told me that the product must ONLY be returned in the UK. I couldn't believe it, but since that's what the customer service manager assured you, I couldn't do anything else. I almost booked the flight, but I decided to contact Apple Support again. Thank god I did it! I found a competent person who contacted this store in Vienna and confirmed that I could arrange everything what I need there.
Pros: great location, good customer service (I was directed by security at the front door straight to Genius Bar, pre-book the appointment!), everything quick and to the point.
Cons: very busy and crowded place, I needed to remind a person at the Genius Bar that I'm still waiting.
Thank you Apple Kärntner Straße.

Selina was extremely kind and welcoming. I had difficulties choosing and she had to reorder the product from the storage several times but I didn’t feel like she is annoyed by that. Great service! Thank you :)

Just purchased the newest version of Apple Watch series 6. Best Apple Watch. Friendly staff, quick, no lines. Taken before the booked time. All questions were answered. Great service, always will be back. I owe now thanks to the amazing staff in store and outside, an iPad, iPhone 12pro, and Apple Watch series 6. Thank you Apple, it’s great to be part of the Apple family. Recommended to friends and family ❤🤙

I purchased a new phone here today. Every staff/team member I interacted with was nice and helpful. I didn’t see anything that relates to the negative reviews. Maybe I got lucky 🤷🏻‍♂

Place is amazing but you can’t buy a macbook with english keyboard unfortunately. It can be ordered online in Austria with the delivery.

It’s a very organized and nice store but because of COVID 19 you can not walk in the Apple store you need to buy something sadly:( but to enter you need a FFP2 mask if you don’t have a mask the employees will give you one and you only can go in the store if you have a negativ corona test result or a vaccination :)) very friendly staff too. Sometimes crowded and long lines…

Another amazing Apple Store. Quite big, located near Stephansplatz in Vienna. Crowded almost every day.

Friendly staff and quick efficient service. Great place to visit when you need to get service done on your apple product.

I recently visited the Apple Store at Kartner Strasse and was blown away by the exceptional customer service and support I received at the Genius Bar. From start to finish, the experience was nothing short of fantastic.

The store itself was clean, organized, and easy to navigate. The staff members were all friendly and approachable, and they were more than happy to answer any questions I had about their products or services. I felt like I was in good hands from the moment I walked through the door.

When I had an issue with my device, I made an appointment with the Genius Bar. The process was simple and straightforward, and I was able to choose a time that worked for me. When I arrived, the Genius who helped me was patient, knowledgeable, and thorough. They diagnosed the problem quickly and efficiently, and they took the time to explain what was happening and what my options were.

Throughout the entire experience, I felt like the team at the Apple Store genuinely cared about me and my device. They went above and beyond to ensure that I left the store feeling satisfied and confident in my purchase. Overall, I would highly recommend this store to anyone in need of Apple products or support. Thank you for the great experience!

I see so many negative reviews, but I had a really positive experience. I am traveling on holiday and my old iPhone XS had major screen glitches to the point where I could no longer use the phone. They helped me first diagnose the issue, and then since I wanted a new device anyway in the fall, they helped me purchase a new phone. I am from the U.S., and they discussed any issues I might have with a European phone (very few) and then helped me get set up. Everyone spoke perfect English and they kept checking on me as the device was being set up. Daniel, Soheil (spelling?), and a woman whose name I never got were extremely helpful and answered all of my questions, even helping me get set up with buying a protection policy. While no one wants to spend a few hours unexpectedly in a store when on vacation, they made it a very pleasant experience. I really thank them for getting me out of a bad situation as I had no other devices on me for directions / communication, Etc…

Great Apple store in Vienna in Austria. Very nicely decorated, located in one of the main shopping streets at the city center. The shop is opening on Friday the 24th of February and it’s gonna be beautiful as it seems to com the outside. I will definitely visit it next time I am in Vienna.

Very cool Apple store. Staff was super friendly.

Very well organized and supportive staff. A little bit longer waiting time, but that is normal because of Christmas time.
Especially want to thank Lukas who is really professional and answered all our questions with the smile. Definitively would recommend this store.

It is one of the biggest apple store and they are very helpful workers.Unfourtanerly There is no pro series stocks ;(

Ordered an ipad online, and I chose to pick up in the store. I only checked the ratings here after the payment and to be honest I was scared at first because of the negative comments. I arrived here before opening time and right after 10 am I was able to talk to a shop assistant. He was very friendly and after 5 minutes I happily left the store with the ipad. I guess I was very lucky.

Customer service is nice and Associates are very helpful in the store

Just love the always perfect service there ❤