Lowe's Home Improvement

Frank F is "the man" to look for in the tools section! He is your go to guy when you need to look for an item, or have a problem to tackle. He recommended Grab It Speed Out Pro, with flying colors, and it did the job like he said. He is an honest person. He didn't steer me wrong, or recommended an exaggerated price tool to do the job. Thank you Frank for being at the right place at the right time. Ahem, Lowe's, someone needs a raise,....definitely did a job well done.

Frank F represents Lowe's with professionalism, sincerity, knowledge, helpfulness, approachability and a friendly customer service smile.

Way to go Frank F! I told you I would do a review for all your help! Thank you! Good luck on that raise. 😉 I'll see you again. GOD bless.

***THANK YOU, for acknowledging my review!***

Came in for the garden center and Jonathan was very helpful as well as knowledgeable. We used to live in San Antonio and this was our Lowe’s. It’s good to shop in a store where we know where stuff is located. It was really nice to see the Christmas merchandise on display as well.

This review is for the store on 1470 Austin Highway.
I had the BEST customer service here!! Yolanda in the home decor section was so helpful. She got me to exactly what I was looking for and helped me get information on some of the other products I found and liked. I really appreciated her help! Thank you Yolanda!!!

Was very satisfied with my purchase bought a refrigerator and got an even better price by going to store than what I would have bought for on-line. The guy Ray who helped me was very nice and patient and willing to assist with my purchase once I made up my mind. Will definitely be going back👌

Tonight, I was reminded that Lowe's stocks some cute men's outerwear this time of year.

Went to the home improvement center for home and garden merchandise...purchased a cute, new fur-lined blue jacket.

Worth the $45 I paid for style and color...love the cigarette pocket in the upper sleeve...and the cozy, uniquely cut fabric are fashionable features that makes it a steal!

I liked all the jackets and vests. Honestly, I refrained from the impulse of being 1 of everything. They're that appealing.

I do not often give rave reviews, especially about home improvement stores. I had the best experience at Lowe’s. I was overwhelmed by the long list from the plumbers. April got us organized at the pro desk and George M. took me from area to area collecting the product numbers for checkout. The items were just delivered by friendly gentlemen. This is how retail was meant to be - customer service.

Lowe's is a bit out of the way from our home but the service there is worth visiting and purchasing from. Recently we bought a window AC unit because our central air unit broke. We were helped by more than 3 individuals, kudos to Amber and Don in particular for their patience and help and their kindness during the 3 days we visited before making up our minds on which to purchase. Workers here are always helpful.

The restrooms are great. Most of them are clean. I don't shop here. I'd rather go to Home Depot where the prices are a little better, but when i have to go #2 and I see a Lowes.... I'm stopping.

Great Lowes, we came here to look at lawnmowers, we didn't even look for an employee yet but Jay walked right up to us and asked if we had questions, which he answered very professional and honest.. everything is well organized and pretty easy to find. Rarely lines at the checkout

This Lowe’s is situated in an historic area. Very clean and stocked well with items for home improvement. Ample parking, with security cameras situated in parking lot.

I had a wonderful gentleman named Steve in the tile department that was very helpful with selecting tile for my bathroom .

Rubin made my day! After being refused service at Home Depot he made me feel like I was someone who mattered. Helped me find the perfect lumbar I needed for my painting class to build my frames with. AND to top it off he helped me measure the inside of my car to make sure it fit! This is the best customer service experience I’ve had at Lowe’s and I will forever be a customer.

Enjoyed the Halloween decorations, however, we had to find a motorized cart ourselves and look up/down all aisles with no one even asking to help. This was 3 years ago.
Forward 12/8/2021
Went to get a xmas tree with my daughter and grand daughter, and discovered Tony. This young man was jovial, happy to help, and gave us extra parts of the trees for my daughter’s daycare for craft day. He was told not to put trees in peoples cars (understood) but I joked with him putting a scratch on my peeling paint job, and we had a good laugh and helped us anyway. His overall assistance and help should not go unrewarded by management. This is why people come back to this Lowe’s because of employees like him. Thank you Tony.
The cashier (I forgot her name) was helpful too when we called twice. She did seem more intune to Lowe’s rules and the gate closing on time though. We gave both of your outstanding employees a Christmas tip. Thank you Lowe’s!

Went in to purchase 2 25' rolls of clear Flex Tape. Finding the product we easy and checkout was quick. Lowes has pretty much any thing I need for fix ups and repairs.

Don't understand why products are for sale but accessories for them are not! I was looking at a 5-3/8" circular saw, but there were not any blades with greater than 16 teeth. To cut small 1/4 round trim without tearing it to shreds you need 40-60 teeth or greater. Have luck finding that for the compact circular saw I was trying to buy. At one store, they had blades, but no saws! And they refused to sell me one of the two display models. Can't win for losing...

Loved the customer service i hot from one of the floor managers name Jack. Was very helpful and nice .

Over the past three weeks, Nick, Jerry, TJ, Brandon, and Isaac have provided fantastic customer service at the Austin Highway location. Thank you, gentlemen!

It was great the employees are very friendly and helpful. This is a great store. it is easy to find items

I was looking for a replacement part for my burner and the staff was able to direct me to the right shelf with the right part. It was very helpful!

Super quick inspection! The employees onsite were knowledgeable and really friendly. Will definitely visit again!

Nice friendly employees that don't mind us when I take my 70 yr old senior in to look around and pick up an item he needs. The only thing I don't like about these trips to Lowe's is that it is an old man's playground that ends up being a learning lesson about 100 different items & what their purpose is. Lol Basically turning an 1/2 hour trip into 2 hour chore.