Verizon

Words can’t even describe how grateful I am for Demarco. He is a kind individual who showed patience and incredible work ethic while taking care of me and my mom and our phones! I can’t even write in this small box how he EXCEEDED expectations and I hope to see him succeed. Very glad to have him as our representative. Thankful we made the switch to Verizon. I love my beautiful phone and I didn’t have to do anything for it to be set up!!! Thanks again

Best customer service in town! Management/Andrew went above the call of duty to help me during a difficult situation I was in while in town! He made phone calls to other stores, called friends to help me. But even though he was unsuccessful he still made my experience extra special bc of his excellent customer service etiquette! I will also be calling upper/regional management so this gentleman gets the recognition he deserves! Keep up the great work!

I walked in with my friend who was having network issues with his phone. He was promptly helped by one of the agents here. They did some sort of master reset on his phone's network settings and that did the trick.

I have been to this location several times since moving on broadway and I must say that Jaylah and Anthony have the absolute best customer service, especially while working without AC. KEEP UP THE GREAT WORK KIDS!

DeMarco went out of his way to help me with my phone. When I asked him how long he was working there he told me not very long. I was shocked because he provided 5* services and had a solution for each of my concerns. Thank you for a wonderful experience at this great store.

I needed my phone reactivated after an odd phishing attack, and was lucky enough to meet De Marco, who did a fantastic job. He's skilled and very knowledgeable, and my phone was all good after he fixed it.

Very pleased with my multiple visits to this store. Jennifer V. assisted me on my first visit and she was so helpful that I made sure the next time I came back that she would be there. Very polite, knowledgeable of not only the service aspects of things but also the devices and accessories. I asked a ton of questions and she gave me a very thoughtful and concise answer to all of them. She went out of her way to make sure I was taken care of. Would highly recommend this location. When you go make sure you ask for Jennifer V!

Daisy was very helpful, and explained everything in detail for me. She was able to transfer all my information easily and quickly. I really could not have had a better employee to assist me.

Have been to this store 2 times with separate issues. This store is very consistent. I don’t understand why it’s locked, not a jewelry store and plenty of staff was there. It didn’t take long to tell me they wouldn’t help me. Didn’t even try to help me figure out how to find someone to help. I asked they said corporate store. It inconvenienced them clearly because they started silent glances at each other when I asked where the corporate store was. The $70 I saved on the iPods I never got was not worth the trouble. I haven’t gotten my money or earbuds so if a supervisor sees this, please message me if you can help. I tried to get help online and the agent won’t get management involved.

My sales rep was so informed and had answers readily available to any question I asked her.
I loved my experience and I absolutely love my new phone. It's as amazing as the service at Verizon. They really are customer centered and their attention to detail is unlike any I've ever seen before.

I really appreciated the way Arnold and Marcus took their time to explain all options available to me. They were both very friendly, polite, and had excellent customer service! Most of all, I loved that they were pet friendly! I will be back to get my mother-in-law a new phone. Excellent service like this will keep be a loyal customer to Verizon. Thank you Arnold and Marcus! And, thank you Verizon for hiring such excellent employees!

I have had the great pleasure getting help from Jennifer Vasquez and Steven Form. I had a million questions and problems with my auto pay and account. They took the time to explain and fix my issues. i am very happy i can still get amazing customer service now in days. very happy!!

The customer service I experienced here was par none. The staff was friendly and thoroughly knowledgeable about all the plans and phones. I went in with my grandmother and they were so patient with her and offered the best plan for her. At her age, it’s a breath of fresh air to see they wouldn’t take advantage of her just for a sale. Thank you Verizon and thank you Selena for your help. You’ve restored my faith in sales people.

Best experience I’ve ever had buying a phone. Jonatan was warm, welcoming and kind. I was completely at ease with him and trusted his suggestion. He is a great listener and the opposite of a typical salesperson. One of a kind!

Phenomenal service from Daisy! Never fun breaking your phone and having to scramble to get a new one. Daisy handled it flawlessly, and we had great conversation. Can’t thank her enough!

February 2022: I got help from Hunter here today. Despite a difficult phone situation, Hunter did everything in his power to help me. He was kind, warm, dedicated, and went above and beyond. I felt very taken care of, and I appreciated his help tremendously.

September 2021: I got a phone here today. Juan was very knowledgeable, respectful, courteous and polite. I've spoken with other Verizon employees in the past few months, and while they were good, Juan was the most helpful!

Andrew Gutierrez and Alfred went above and beyond at this location. I had a complicated situation where I needed to upgrade two phones quickly. Andrew guided me to get the most discounts, value for my old phones, and the perfect product and service as quickly as possible. I highly recommend this store and this team.

Daisy nailed it. They helped me with my account, answered every question I asked politely and thoroughly, even though I asked way too many, and was in general an excellent salesperson.

The others weren't so great, but Daisy more than made up for it.

Absolutely the best experience I ever had at a cell phone store. Came in needing help with setting up my new iPhone. Steven greeted me at the door with a smile and helped me from A to Z no questions asked. He definitely deserves a raise!!

I had lost my phone and needed a replacement so I stopped by the Verizon store. I was helped by a young woman Jennifer was her name. She was great and assisted me with getting a new phone. I would recommend that if you lose your phone stop in and ask for her.