Urban Outfitters

Love this store. The clothes are unique in an fashion forward cutting edge styles!!!

I mostly order online and return in store. If I’m looking for something last minute I’ve purchased in store but since it’s my closest I have no choice. It’s free return in store. Online will charge you a restocking fee. The staff is extremely hot or miss.

Very mediocre service. Wasn’t approached at all which is fine but when I asked where an item on a mannequin was the girl just pointed across the store and said “over there” okay..... lol. I never ended up finding the item so their loss ig. I noticed other employees doing it also, was just a nuisance. The store is a mess so idk how they expect me to know where “over there” is

Overpriced Overpriced Overpriced
They did have some fun and interesting stuff, if you don't mind paying up for it.

I truly haven’t had a good experience with anyone since January at this location. Unfortunately the manager that would always help me (I can’t remember her name but she did have a lot of tattoos and was always very attentive and professional) isn’t working there anymore and it is such a terrible experience without her there. I came in to return some items and I waited over 15 minutes for someone to approve the return!!! That is insane. I live about two hours away and it seems like you’re pulling teeth to get the other managers to do their job. 0/10 experience. I’d suggest taking the drive to Georgetown or Bethesda if you want to be treated like they care.

The whole experience was a real disappointment. The men’s department was very small but I did find some cute things. I didn’t buy anything tho because when I was next in-line to pay for my items the girl who behind us was taken ahead of us because she worked there. Nick who I’m assuming was the manager pulled that stunt and didn’t think we would notice? Very disappointed

I went to return items and they ended up not scanning al the items and therefore I didn’t get my correct return amount. UO also doesn’t make it easy to get in contact with customer service and they make it your job to ensure they do theirs correctly. Especially having paid through after pay, their return process is convoluted and hard to follow.

Employees are very rude, feel like they stare at you and judge you, but none of them spoke one word to me.

racist… eyeballed me like I was stealing but no one ever approached to see if I needed assistance. Just close already.