Penny Lane

Customer service is great, adorable store. They gave great stuff 10/10 would recommend

My girls and I found some cool sunglasses and I had a fantastic conversation with the woman working there (wish I had gotten your name). We'll be sure to stop back in next time we're in town.

Friendly cashier...worth a browse. Informative about the Area..pricey but remember, you are in Northampton..on Maine street.

Huge variety of unique gifts and very friendly staff. A very fun place to shop, always something new!

Great place awesome stuff for different reasons

Essentially an offshoot of Shop Therapy. They have some cute stuff and the employee was very nice and friendly, but not in an overbearing way. If you're into the style you probably would like it here.

I went to the store to buy some incense when I was suddenly harassed by a cashier with dyed red hair, she harshly blurted out my name and I turned around she started glaring at me without explaining why. There were no other staff in the store to stop her from screaming at me. She kept saying she knew me but I don’t remember her from anywhere. I told her goodbye and left. Very scary. Won’t shop there again.

THEIR HOURS ARE IRREGULAR/NOT AS POSTED!

Seeing they were open until 6pm, and with a desperate need to quickly buy a last minute gift I rushed to find parking and made my way over to the store at 5:49pm.

I opened the door and the heavily mascarad attendant informed me that the store was closed.

I assumed I had the hour wrong so I left.

Then I re-confirmed the posted closing hour was 6pm, so I went back.

I was schooled on the status of the business, and that these things for “Penny Lane” are “normal”:

1) they shut down the registers every day at 5:45
2) for the last two hours of the day, there were no customers

If this is the way this business runs, it’s absolutely no surprise. I can assure you the only way I might find myself on that store again, is if i happen to be paying no attention and I’m dragged in by fiends.

But it all worked out in the end: just next door “Thelo Home & Modern Wellness” was open!

They also close at 6pm! A full five minutes from when I entered. I was cheerfully greeted, and had a completely perfect exchange with a much more civilized spirit.

And I dropped my $66 purchase there... instead of the clearly struggling “Penny Lane.”

Good luck y’all.