Firestone Complete Auto Care

I was able to make my appointment online, they could see my warranty and apply it to my leaking tire. Only criticism I have is that the CC machine was down, and I had to pay cash. It was shrugged off as not a big deal, but... it's kinda a big deal. Hope they fix that soon.

It's rare that an auto care company is honest about the true condition of your car so they can make a profit. They showed me my brakes still had life on them and also went above and beyond and rotated my tires for free. I will only be using them in the future. Also, they are friendly and professional.

Been a Firestone customer since 1975. Compared to other non-dealer automotive repair and tire shops Firestone has historically offered the best service and competitive price. Thats a lotta yearsin saving a lot of money in terms of care car.

Upon very short notice, Richard got us in for diagnostics on a warning light that appeared on our 2019 vw atlas. Was very courteous, and gave excellent customer service.

Mechanic and manager were knowledgeable, professional and kind. I had hit debris on the highway and car was shuddering. They found the problem quickly, showed me everything. Gave me great advice and got me back on the road safely. Definitely recommend.

Great Customer service. Kept me informed every step of the way on the services needed for my vehicle.

Helpful and Honest. I spoke with Richard to get a specific, specialty tire after getting a flat. He said he could get it in 2 days, but I had to continue my trip and was on a deadline. Rather than try to get me to wait around, he was good enough to find the tire for me at another Firestone/Bridgestone shop along my route. It says a lot that he was willing to help me stay moving, despite likely losing the sale.

Have had my vehicles service for the past forty years and will continue in the future . Thank you

We were in Las Cruces back in March for an attempt to set a Guinness World Record for the fastest vehicle driven blind-folded. In our case the driver is Dan Parker and he is 100% blind (from an accident 10 years ago). The day before the record attempt at The Spaceport, we discovered a leaking bead on one of the race wheels. Richard (Firestone store Manager) was very helpful with our request to break down the race wheels and inspect the beads. His re-assembly was successful in properly sealing the tires and his balance job was spot-on. The next day Dan Parker succeeded in setting a new world record for a blind driver at 211 mph. Very much appreciate the help from Richard & Firestone in Las Cruces. ps - please don't mention to Holiday Inn about storing the wheels in our room....

Great people! Ok, I'm a cynical person. This shop went along way towards restoring my faith in mankind especially in today's world. Traveling across I-10 with family from Alabama to California. When we rolled into Las Cruces on Friday evening we noticed we had a plastic door that houses oil filter under the car hanging down. I took it to the shop the next morning and explained the situation as well as asked them to do a basic safety and fluid check of the vehicle to make sure everything was functioning and normal. Turns out we were missing a bolt in the housing compartment which they promptly replaced and performed the safety check requested in a timely manner. We were finished within an hour. The amazing part...no charge! Wow!!! The manager on duty and staff were all top notch. I highly recommend. For a family traveling across the country during the heat of summer, this was like a breath of fresh air. Thank you again! Keep up the great work, it makes a difference and will come back to you in so many ways

These guys always knock it out of the park!
Even if the fleet company didn't prefer them I would take my car there.

I was visiting my mom, who lives in Las Cruces, New Mexico, from my home in Austin, Texas.
On the way from Austin to Las Cruces, the air conditioner in my midsize truck started working intermittently. It was over 105°, at this time, in southwestern Texas.
My mom recommended the local (off of Lohman) Firestone repair shop.
They were able to give me a Saturday afternoon appointment. And, mind you, this was on Labor Day weekend.

They had my truck starting at 1:00 on Saturday, for about two and a half hours.
When they called and said it was ready, I was overjoyed. When I went to pick it up, to my astonishment, they told me that they had tested the air conditioning, topped it off with coolant, sprayed something to lube the flaps in my ventilation system, and tightened a bolt on the compressor bracket.

My total was $10.88 !!!

This place was so competent, and so honest, that it almost made me want to move to Las Cruces, so that I could deal with them all of the time with all of my vehicles.
(I own a pool construction company and have 7 vehicles).

If y'all are lucky enough to live closer then me, then ya oughta go there!

While far away from home, one of my tires picked up a foreign object and was losing air rather quickly. It was a long way back to my state and Firestone was open so I took my car to them for the tire repair. They were so kind and understanding, timely with the repairs, and did not charge me for repairing the tire. I highly recommend them to anyone needing tire repair help.

The employees here are very nice. They got my vehicle in earlier than they said they could, and they explained the diagnosis and showed me what was wrong. This staff rocks! And the women in the waiting room are caliente.

Just so you know, we have a dealer warranty on both our new vehicles..... we come here because it's fast and reliable. Alignment and oil change at our dealer, 7 dang hours!!!!! Alignment and oil here, 1 hour give or take. Great job fellas!!! I'll spend my money and time here, I don't lose my vehicles (for work) or my paychecks here.

I highly recommend this location for anything you need for your vehicle. I've lived in Las Cruces for 3 1/2 years, and this was the only place I would let touch my car! Richard is awesome! We are relocating to another state but to anyone here in Cruces, this is the shop to go to! Thank you, Richard and crew, for great service over the years!

Traveling from El Paso and stopped by Firestone today since my tire kept running out of air. From the moment I walked in, Richard was very helpful and polite. Was attended to right away and only waited about 45 minutes. My car had also been leaking oil and the problem was fixed during the courtesy check.

I made an appointment online with Firestone to have my car's Wheels aligned. The staff was very professional and they fixed my alignment in less than an hour. I will be going back there for further maintenance on my car.

Traveling from ABQ on a Sunday ran over a piece of metal blowup one of my tires, with almost no tire shops opened I found this place searching google and I’m glad I did. From the beginning Richard was very helpful and clear about pricing and time it would take to replace the tire. I recommend this place with out hesitation.

Service is alway great and customer treatment is also always great.