Express

I absolutely love this location! But I wanted to come on here and it give five stars specifically for the serviced I received from Kevin! I’ve been into this location two times in the last week and both times he has helped me. I recently lost some weight and I’m having to get a new wardrobe and it is still very intimidating to go into a clothing store but he has helped me tremendously, he ask me questions about what I’m looking for and gave me wonderful options! I’ve never felt more comfortable clothes shopping in my life-some thing that I have always dreaded! You guys have an amazing sales person on your team!

I don't normally write reviews, and besides, most Express stores I've been to have been pretty hit-or-miss with the customer service. In this case, though, I wanted to give 5 stars to the Firewheel Town Center location and recognize Kevin, one of the employees here.

We had purchased several online orders as gifts for visiting family members, and the products arrived from the online warehouse in good condition, but they were wrinkled and rumpled after being folded up in boxes in transit.

I called ahead and it turns out this store has a clothing steamer in the back room typically used when they're unpacking their own merchandise. I decided to give it a shot and brought my items in to the Firewheel store and explained my situation. While steaming clothes is probably a very unusual request from customers, Kevin understood that I wanted the gifts I'd ordered to be in great shape! He was so incredible and took them right to the back and steamed the coats for me!

I also wanted to recognize Kevin on how communicative he was. Before taking the clothes to the back room, he gave me an estimate of the time it would take. However, he quickly found out the steamer needed to go through a warm-up process. Instead of making me wait longer than expected, he came out and informed me that it would take 5-10 extra minutes. He checked in with me at least two times about how much time would be needed. I really appreciate how the staff didn't leave me hanging and took the time to track me down in the store and update me.

I also had to take care of some returns in-store with Kevin, who was really kind with this too. He paid attention to the little things: like asking what size bag I would prefer, neatly stapling all my return receipts, and making really pleasant conversation with me while we waited for the computer system to load. He even threw in an extra coupon on top of my rewards! None of this was necessary—he could have just stood there in silence, or handed me back crumpled receipts, etc. I was really happy that he paid attention to those details that other people probably wouldn't—that stuff really adds up, builds loyalty, and is noticed!

So, bravo to Kevin and the team at this location. Thank you to all you do and we will surely be back!

I am updating my one star review to 5 stars. The new store management ( FIRE WHEEL TOWN CENTER, GARLAND, TX) is very good and helpful. Manager Evette went out of her way to help, she deserves a raise.

Love the mens clothes at Express. Great selection of clothes that fit slim people the right way. Some stuff is targeted specifically at young people but a lot of their clothes are appropriate for most any age and provide a sharp look.

Great staff and location. Did not get their names but the two lady's were very nice and helpful. I know they were cousins.

After shoping and eating dinner what a view to look at when we left right . Great place to shop. Friendly and very help full

Love this store! Love their jeans, just wish there were more low rise options. Tired of the high rise fad

Love Express gear. Sometimes a little pricy, but personally I think they have some fresh threads and recommend if you are looking to elevate your game.

Go Firewheel and thank you for always having people willing to help!!!

Nice collection of shirts and suits. Express is my first choice for formal shirts and they have reasonable collection.

Great customer service and the girls we had to help us today were simply amazing!!!!!!

Awesome service! The associates are helpful plus the clothes is great.

Love this store!!! Very elegant and comfortable prices..

Excellent energy and helpful cashiers

Great customer service did exactly what I needed.

By far my favorite place to shop for stylish men's clothes

Great clothing at great prices.

Great Customer Service

Clean
Good personal

Love the clothes over here