AT&T Store

Cam the store manager was great, got my screen protector on perfectly without any trouble. Discussed discounts and services with great knowledge!

Excellent service!!! My consultant took care of transferring my information from my old phone to my new one. He was so friendly, professional and helpful! I will definitely be back to the AT&T Store at the Waterfront!!! Many thanks and a great experience!!!

We added a new line to our service. The guy that helped us his name was Brian, he was cool. We was in and out of there within 30 minutes. I got the iPhone 14 for my niece, yellow color. The color is popping!!! Plus, my niece loves the phone too

I visited the store to resolve a final bill. I worked with Leandra. She was very helpful, giving me all of the information I needed, and overall leaving a pleasant experience with AT&T. If i ever finding myself switching back to AT&T, it will be because she gave me a great final impression of the company.

My husband and I came to AT&T and we received THE BEST Customer Service with Cam. He truly went above and beyond and took his time with us, and that was greatly appreciated!

Our son (on our plan) lives in Pittsburgh, and needs a phone daily for his job. His phone was damaged very badly, and he needed an AT&T SIM and a track phone immediately, shortly before this location closes.

Jaiden was very helpful, advising us of the most cost-effective way to get a 5G track phone, and being willing to stay late until our son could arrive, to get a new SIM card. He also helped us navigate this, as we don't live in the Pittsburgh area.

I appreciate Jaiden's professionalism and empathy / understanding. Our son reports that Jaiden was very informative and supporting.

Thank you to this AT&T location! You helped reinforce why we remain A&T& customers. Please ensure that Jaiden's excellence is recognized!

My wife and I recently bought new IPhones from AT&T and the sales rep we dealt with was the most helpful and amazing person we encountered in a long time. She was extremely patient and knowledgeable with no dumb questions. I wholeheartedly recommend AT&T for all our phone purchases.

When we came into the store, there was a little bit of a wait because it was busy, which we expected that, that's perfectly fine. When we got assistance, it was from Makaila T. She was the sweetest, most professional rep I've ever had at a store. She helped us with all of our needs, answered all of our questions, I was extremely caring through the whole process. Anytime I need to go into the store, I'll probably only try to schedule with her in particular. it was a truly great experience.

I always forget the young black man's name. He is always great! Great customer service. Always patient.

We had the please of working with Jaiden. He was fantastic, kind and patient while helping my mom switch between carriers. He got her a great deal on an iPhone, helped with resetting passwords and a new iWatch. We even chatted about music and our favorite TV shows while we waited for the transfer to complete.
Definitely 5 star customer service.
Would absolutely recommend!
Thank you Jaiden and At&T.

Makaila and Cam at the Waterfront store were absolutely amazing. My family came in and made it so simple to set up a business account for my partner's business and even helped with the accessories. We shopped around for a bit and AT&T store came through for the win! I would recommend this to any and everyone in the market for new service

Needed a new phone and wasn’t really sure on what to decide on. I was helped by Jaiden and he was so knowledgeable and helpful he made this process so much easier. He really knew what he was talking about and helped me decide on a new I phone. I’m thankful for his patience and understanding during this process. You can tell how much he really cares about helping people and doing his job correctly which isn’t always the type of service you get these days with employees. Thank you Jaiden, you’re the best!!!!!

Jarod is great, he helped me move my whole T-Mobile account over to AT&T and it was fast and easy! I'd recommend anybody to come see Jarod at the Waterfront!!!

We went to the Homestead Waterfront store on 10-14-2022 and had the best customer service I have had in a long time. The gentleman that helped us told us his name but can’t remember it. He took his time to help us get a hold of the person who was holding our accounts and helped us get set up with our own accounts. He even redid everything when I happened to mention my daughter was a firefighter. I would recommend this store and the people who work there to anyone.
While we were waiting we watched a few of the workers handle a customer that was quite nasty and they handled her very calmly and never lost their temper, even told her to have a great day!!! Well done!!!

I was greeted by Drew at the AT&T store in the waterfront and he guided me through some options regarding Apple watches and upgrading my iPhone. The representative Mark Charlton then proceeded to discuss all the variations between different iPhone upgrades and watches. He was extremely knowledgeable, informative, and extremely easy to work with. All my questions were answered in detail and everything was verified and documented. Great service!

I recently visited this location and I have to say I was very impressed with tue staff. Particularly a young woman named Leandra who helped me from start to finish. I could be very indecisive at times which I was and she patiently waited on me and assisted me with my upgrade. Nowadays every where you go people are tuned in to their phones and not the customer. She was totally focused on my needs. She also stated she was new at this. Overall I give her 5 stars on her professionalism.

I stopped by last week in search of an upgrade. Going in I was really unsure of exactly what I wanted. When I arrived I browsed for a couple minutes, having no source of direction whatsoever before I was greeted by a young man, who introduced himself as Jaiden. During the whole process he was very helpful and patient in being willing to answer the many questions I had. Seeming very knowledgeable and well-mannered it made my decision making much easier.
A week later I'm very satisfied with my purchase as well as the customer service, I will definitely be coming to see Jaiden again anytime l'm looking to purchase a phone in the future.

Jarod. I am totally pleased with the help Jarod provided to us with our new phones. He provided amazing service and was extremely pleasant to us. He is an asset to your company. We are so happy that he assisted us and he is extremely knowledgeable. He should get a large raise.

That guy jaiden was a wonderful help on getting me a brand new phone.

Jarod....he was excellent and provided great
customer service. Efficent and know his products