T-Mobile Authorized Retailer

We went in to get set-up with Wifi, Shawn and Sania were super helpful and made the process very swift. We were shocked to know that we could set up wifi same day, so that made us very happy. Shawn also went over some details of our plan and answered all the questions we had. They were great!

I stress myself out when it’s time to get a new phone. Nia was awesome — thorough, patient, and provided great advice about my options. She made it easy for me. I’m sending my T-Mobile friends here!

Today was a long day trying to get a new phone after mine was destroyed. Nervous about T-Mobile, I took a chance and went to Howell Mill where met Chris. His level of patience and customer service was First In Class”. My satisfaction was his priority and I am truly grateful for that. He is truly passionate about what he does and taking care of his customer’s. I only want to work with him!! The company is lucky to have him.

Well, firstly my sales Representative Nia was AMAZING! I came in store to activate my replaced phone after SEVERAL hours on the phone with customer service on my own. While here, she was able to help me in store for another 2+ hours, talk about going above and beyond. The staff was friendly and supportive of my needs! I wish the rating had more stars because she deserves 20, seriously, I was FRUSTRATED. However, she remained calm and went through numerous options before we finally could get it done! Thanks Nia!

This location helped me out when I desperately needed a new phone. Great costumer service including a great music selection inside the store to help me along to make a great purchase.
T-Mobile's customer service has consistently exceeded my expectations. They are prompt, friendly, and go above and beyond to resolve any issues. Combined with their reliable network and affordable plans, T-Mobile has earned my loyalty.

Victoria was AWESOME. She was very helpful & patient. I give her 5 stars.! My favorite associate I’ve met thus far! Ask for her when you visit TMobile Howell mill store!

Came in to inquire about my business line setup and I wanted the iPhone 15. Chris, Ambrose, and Erick were so nice in getting me promotions and value for my trade in tomorrow to switch from Spectrum! They told me the manager’s name was Nijala and I love this team! The last one was very uninviting. Good Job Girl!!! Love them!

Last week I visited the T-Mobile on Howell Mill road. Chris was my sales associate and did excellent work with my phones. He helped me understand my bill and I got a new phone with also getting a Apple Watch that I did not know they had. He is very knowledgeable at his job. The first time I’ve ever seen some one so knowledgeable about phones and how to use them and what’s the correct package to get.

I’m a Sprint legacy client and it was time for me to upgrade my phone. I was greeted by Ceejay who had such a warm friendly demeanor. He had excellent customer service skills, extremely knowledgeable , and made sure he found the best plan that worked for me.

Today my experience with Ceejay and Ambrose was an excellent and amazing outcome! I was very satisfied with the help, patience and great customer services that was provided. I came in the store in hopes and left out with a smile. Thank you Ceejay and Ambrose!!

Kaylin and Ambrose were such a big help. I’ve been getting the run around about my phone from other locations. They were able to solve my issue and give me a great deal on my phone. They handled my issue in a respectful and quick manner. I will definitely be coming back to this T-mobile.

Shout out to Ambrose and the rest of the TMoblie team. The service was outstanding. Professionalism was immeasurable. I walked out the store knowing I had the best possible deal. 10/10 would Recommend.

Cj was awesome. Usually whenever I’m getting a new phone, the process is long and tiring, and I find myself getting frustrated throughout it. But Cj, was so great! The process did not take as long there were no issues, super helpful, super friendly, sooo nice! There was one other worker there as well that was super nice too but I didn’t catch her name! I will be coming to this store more often, I left very satisfied!

Great job to the T-Mobile store in Lithonia off Panola road. Christian and his teammates helped me with getting the latest iPhone, Apple Watch, accessories and port my number with ease. I would recommend anyone go there for fast and great service!

Major appreciation to Diamond for helping me with my upgrade and my new smart watch. She was phenomenal to work with and made sure I understood everything throughout the whole process. I love this store and will be back for more 😄

5 stars to Najila. Went to this store for help porting a locked phone number on verizon to a new T-Mobile iphone 15 pro. Could not get help unlocking it from Verizon, Apple or even phone support from T-Mobile. Najila knew exactly what to do and we got my daughter's phone working. All the staff at this location were happy and looked liked they genuinely enjoyed helping everyone. Next time instead of ordering the phones online I will go straight to Najila at this location.

Came in for an upgrade! Ceejay is the best to do it…he worked through all my issues, answered all my questions and was super professional!!!! I have not had service like this since I’ve been with this company and I’ve been with them a very long time! I’ll be following him to whatever store location he is at! All I can say is Thank you‼

I came in to T-Mobile with a ton of questions about switching from another carrier. Diamond was so patient and helpful. She made sure I understood everything about the process from beginning to end. I highly recommend asking for Diamond to assist you because she will make sure you know every detail.

Thank you Ambrose for making the sign up process so easy for T-Mobile’s new home internet service. It literally took about 10 minutes total.
Great customer service!!!!

I came into the store for some help with my watch and left with so much more. Ceejay was so patient with me in trying to trouble shoot the issues with my phone. We spent quite a bit of time on it and he never gave up, often using humor to diffuse my concern and frustration. Not only was he patient and had a great sense of humor but his knowledge of Tmobile and Apple products was priceless. He also helped me access apps that would be incredibly useful for my lifestyle. I must admit it was the most pleasant experience I’ve had in any Tmobile. All of the reps had such great attitudes and made the environment fun. I’m giving it a 10 out of 10 for customer service and experience.