T-Mobile Authorized Retailer

Heem was great he was understanding he was sincere and he dint let me leave until we tried everything 5 stars

The real MVP's. Helped me with a pin issue when I had to file a claim for a broken phone. Customer service here is above and beyond. Thanks again guys for putting up with my shenanigans!

The Berea T-Mobile personnel are excellent!! Best experience my husband and I have had with purchasing and transferring new phones

Cayden and Chris were SUPER helpful!!! I came in today with a few questions and they were able to get us 3 new phones and home internet!! Will for sure be coming to them with all our phone needs!!!

Tim H was extremely helpful and persistent setting up our new gateway internet. So grateful he was able to allow such a seamless and delightful experience.

Cayden was awesome helped me with my watch really fast and was very patient with me

Management & employees were all very helpful. Probably the best experience I’ve ever had going into a cellular service store! They answered all my questions confidently & helped me switch my plan! Can’t same the same about the AT&T store across the street unfortunately.

Keligan was very friendly and helpful. I used to go to a different T-Mobile store, but will be coming here from now on due to the excellent customer service. Keep up the great work guys!

Jimmy and John are amazing! Everytime I go in there, they are always so helpful and don't try to push me to buy something I don't want. I have never had a better mobile experience! If you are interested in T-mobile, go see Jimmy and John!

Being a senior I am totally appreciative of Kelton. He's patient, kind & very helpful with his knowledge. After weeks of trying to set up my new phone, he got me up & running very quickly. Great guy!!

Went in on a Tuesday night with a smashed phone and Jimmy gave me all of the options straight up. I was ready to commit to two years of paying off a new iphone 7 but he could tell I wasnt happy about it (only 32 gbs, not the same color, not a 7 plus which i would have preferred). Instead of pushing me to make the sale for himself he encouraged me to simply replace my iphone 6 with the JUMP insurance I had and come back at another time when I could buy the exact phone I wanted. Super helpful and super friendly!

We had a phone issue that needed resolved. Dorian was very helpful! Highly recommended. Much better customer service that other phone stores I've been to.

Very professional and helpful and this is one of the reasons why I've been with T-Mobile for over 20 years

Very nice . Order WiFi online. Came into store setup and super Nice

Excellent shopping experience. Sales force is extremely knowledgeable and courteous. Highly recommended.

Robert the new store manager here is great him and Ruben went above and beyond to help me out !! Thanks guys

Best T-MOBILE crew around, they know there stuff.

The staff was extremely friendly and helpful! I was in and out in no time.

Guys were great. Good personalities!!

My son got a great deal