Young Ace Hardware

one thing i am known for is "loving Ace" and this Ace in particular has everything i want from my local hardware store. Last year a man who works there whose name I forget drew me a diagram when i was replacing some slip joint nuts and washers for the kitchen sink. i keep it there for reference. that kindness and helpfulness isn't rare here! hardware stores are often the place you frustratedly go 5 times in a day and they make it enjoyable :) and the popcorn maker is usually in action!!

Thanks to Ace hardware for accepting my returns from another store yesterday! Since these are franchises and have different owners, they didn't have to do that. I appreciate the courtesy and customer service which saved me from having to go back across town to the original store I had shopped, during a very busy day!

I continue to be amazed by the exceptional customer service I’ve received at Ace Hardware on Merrimon Avenue. To always be greeted with a welcoming smile at the door and the willingness to ensure that I leave a satisfied customer is truly rewarding. The staff are all highly skilled knowledgeable professionals, and take pride in their work to assist each customer, paying special attention to even the smallest detail. Their prices are competitive, frequently cheaper and having a vast supply of quality products. I’ve had the pleasure of being helped on numerous occasions by Finn and Chris, who’ve exceeded all my expectations. I must also compliment Ian, my problem solver guru, who assisted me on a very complex project, showing limitless patience, explaining each step to accommodate all of my crazy requirements. Ian, you are truly a treasure, THANK YOU! ACE is a community store dedicated to providing excellent commitment to its neighborhood. Thank you ACE. I appreciate you, PIA

This store is always SO friendly and helpful. I love that they have specialty cleaning products that many other stores don't carry. I also get all of my Benjamin Moore paints here.

Employees are always easy to find, friendly, and helpful -which is exactly what you want at a hardware store.

I love this store. The staff is always so helpful when I've ever gone there and for my son the best part of every visit is the free hot popcorn waiting on him every time he steps in the door, lol. On this visit we were looking for creative Mother's Day gifts and I needed a wall paper smoother for my craft projects. I ended up buying 2 and unfortunately we didn't find any gifts but the search will continue.

Their assembly and delivery service is Great, They assembled and delivered this huge wood rack with no additional cost:)

Very friendly people, almost always have what I need.

Very great service, however right at closing you kinda feel rushed and the employees just stare at you until you leave the store. I understand that it's closing time but we had to go back and check the item numbers on the bolts we purchased because it wasn't ringing up. Other than that, I would consider going back just not near quitting time.

Took a garden tool in that had not been sharpened/serviced in 40 years. Was unsafe, as metal blade would slide back towards user. They sharpened both blades, secured the blade for safety, even painted it! Looks like brand new! Incredible service, done in a matter of a few days, with kind/helpful staff. Thanks!

Very well , The customer service here where I do all my hardware shopping now for everything having to do with groundkeeping, tools, etc. The Customer Service here is Exellent and the people are very helpful and seem to enjoy what they are doing compared to other places I've gone in the past. I would highly recommend this place to anyone including the one on Haywood Rd. In West Asheville. Thanks guys keep up the great work and have a Blessed Day and everyday
Sincerely appreciate your time.
Stephen Douglas Land

Love our little local hardware store. It is a little more pricey than the big box stores but the customer service can't be beat here.

The staff is super knowledgeable and always willing to help. And you can't beat the fact that they offer free popcorn!

Wow, the employees that work here are stellar! Just moved here and missing literally one 🔩 for our bed. We were promptly helped and the man who helped us found the part in like 30 seconds. Casher was super friendly. Can't wait to come back and shop for gardening stuff!!

I have been coming to Ace on Merrimon Ave for years. I have never had anything other than a great experience. I am not good with things around the house. I have come into the store and had no idea what I was doing and the folks will know exactly what I need. The thing that blows me away is that everyone working their knows EXACTLY where everything is. How do they know? Do they study the locations? Not only do they know which aisle everything is in, they know where in each aisle it is. Every time.

I have had keys duplicates, I’ve bought locks, sprays, hats, cleaners…everything. I don’t know if all of the stores are like this one, but every time I go in there I leave happy. I can’t recommend this place enough.

Excellent service, knowledgeable staff & at 6:15pm on a Sat night, they DID have a 2inch, 12mm bolt, to replace the cheap one I bought on Amazon that got stripped! Thanks Ace for a well organized store, where staff are glad you came- Well done 👍!

Went to get a key made!! Was great! We all have had that one moment when we had to get a key made got all the way home and it didn't work 🤦 Didn't have this problem here!! Will most definitely recommend!!

A free garden class with garden expert Betty Sharpless on March 21!
Bring your questions. Door prizes!
Kid friendly

If your looking for a place where people have a clue of what you are looking for then you need to go to Ace Hardware. Helpful folks that actually are able to help!

Almost every time I go there, I wonder why I ever go to big box stores at all. It's so much more pleasant to visit a small hardware store than a large one. I love this place. 90% of the time, they have what I'm looking for. It's super convenient to get to and park. The best part is that it's easy to find someone knowledgeable to help you.

Great store! It has an excellent selection, excellent customer service and fair pricing. The knife sharpening service is exceptional, convenient and very reasonably priced. I am happy to have such a great hardware store nearby. I am always happy to shop here.