7-Eleven

I don’t normally write reviews for gas stations but the gentleman who assisted me today (06/30/21) went above and beyond what he needed to do to help me. I was having a terrible day and after leaving work, I had planned on getting gas only to realize I’d left my wallet at home. I had 0 to E and I went in to see if they accepted mobile pay before calling for my partner to bring my wallet. He told me about the 7-11 app which has a wallet feature you can use Apple pay through. I had to load a certain amount but I had misheard him and the app doesn’t work for fuel pay. I was about to leave in tears to call my partner when he helped me by charging me through the app for some random candy and putting what I’d spent on the pump I was parked out. He really could have sent me on my way and not thought about it another second but he really helped me get to the end of my day and I have to say I’m so grateful. This location has a wonderful employee.

This is great 7-11 location. Owner is always kind and willing to help.

Best customer service experience. Friendly cashier and ready to help. Better deals

Its a very clean store and they have great customer service.

Good quality of items and nice selection

Not bad

The staff is very friendly, and the store is clean. Clean bathroom as well.

Good variety when you need to quickly pick something up.

This man who just called his self the o we literally just stole from me. I paid for something, and he refused to give me the product, even after proving that I paid for it then had the nerve to yell at me and told me I didn’t have any money because I was using tap

Slowest pumps in southlake. Prepare to sit for a while. It would fill your tank faster through a straw.

Be wary. The clerk (Sam) is extremely confrontational and rude. I recently wanted a car wash (the car wash broke mid cycle) and he yelled at me for asking for a refund. Very abusive and rude. FWIW - the other clerks seem helpful, pleasant and willing to assist customers.

Worst management ever. For two years now, they never have propane or receipt paper at their pumps. I have had this conversation multiple times with the store manager(s) who are rude and flippant. I have contacted customer service multiple times on this location and the horrible service continues. Hoping that if enough complaints head to corporate, something can be done. I refuse to return here.

It’s always so packed and you can hardly get in to get gas plus people park their cars/trucks in front of the pumps so you can’t get gas and they take 30 minutes to eat their food instead of moving their vehicles. Come on people have some respect for other people who need gas! This should be a rule. I understand their isn’t a lot parking but if you see people coming take your food somewhere else to eat it! Also their is parking spots for vehicles that need to go inside use it and stop being so selfish like your the only human being in the world that needs gas!

Older man behind counter should not be around customers! Stays watching/listening on his phone with both earbuds on and is bothered by customers interrupting his tv time! Hope he’s not the owner. And owner should be aware of his antics!!!

My son purchased a small slurpee and I started drinking it after I was driving and it was horrible. I went by the next week and asked them if I could have a small slurpee. He said NO. Bad service. I won’t be going there again. Also the restroom looked so nasty and like no one had cleaned it in weeks.

I prepaid for $20 dollars and my car only held $18. Upon telling the clerk he acted like he didn’t know how to put the $2 back on my card. Needless to say I will not be back to a business that steals money from their customers.