Firestone Complete Auto Care

Great crew, very informative, explains in detail and makes you feel like family. We had a tire emergency and they came thru with flying colors.

Extremely helpful and thorough explanation of what I was buying pointed out out what was needed to fix my vehicle, fast and friendly service I give a score of 100 to this business

We stopped by the shop with a screw in our tire right at closing time to get a plug, to find out we needed two plugs. One which couldn't be plugged. The young man could've fixed one but offered to put on our spare and save us some money. Very nice and friendly staff. Very clean atmosphere.

Best experience I have ever had! We bought a ‘new to us’ car from Carvana. Not even five days later, we had a blowout…. And we were in the middle of moving to TX. The car was loaded down with our belongings and even our sweet pup Penny.

After a tire inspection, we were told the tires were 8+ years old and severely dry rotted. 🤯 Firestone called the warranty department at Carvana for us and handled the entire process. We were in and out within an hour with a brand new set of tires at no charge. I highly recommend using this location. Very professional staff and beyond clean facility. BEST PART, they let our Penny girl enjoy their air conditioning :)

Thank you guys so much, especially Andrew for all the help!
And PSA, never buy a car from Carvana. It has been a nightmare.

I hit a curb yesterday in my new VW ID4, cutting the sidewall of one of my tires. I went to the Firestone Sawmill Dr. location in Tupelo. I filled out the online appointment request & dropped off my key fob. At exactly 7am, Andrew phoned me to let me know that he was onto my replacement tire. Andrew found the tire that I needed at the Memphis Firestone depot, and had it sent in a few hours to their facility in Tupelo.
Andrew was so incredibly polite and professional.Because of this one employee, I will forever use Firestone Sawmill Dr., Tupelo, MS as my go to place for tires, which we all know will happen sooner than later on my electric vehicle! Thanks to all of the folks at Firestone, but especially Andrew! Bravo!

Purchased 4 new tires very good price $460 had a sale going professionally done and showed me some other issues and gave me a free quote

Andrew Megginson the store manager got me and my platinum escalade in right away to get my tire replaced after a road Hazzard jepordized my work appointments .I have coverage through first mile warranty which had him call and jump through hoops on the phone which he took care of allowing. Me to be on time to my next appointment. I was able to get all new tires which where needed and I highly recommend this branch and company

Great staff very personable. Service is quick and reliable. Would recommend to family and friends.

Technician, and Service writer are very professional and knowledgeable of there duties.

Needed a new radiator while passing through Tupelo. They were able to get me in first thing on a Monday and I was on the road by 11am. Very pleased!

Andrew and his staff have made getting oil changes a breeze! They do a fantastic job and get us in and out in a timely manner! We would recommend 10/10!!!!

Quick and friendly service. Also not too expensive like other places and they back there work up

Great customer service and friendly staff and very knowledgeable

The manager that I talked to was really nice. I believe his name is Cody Neal if I remember correctly. He always helps me out and will keep going back there as Long as he remains there.

While traveling to Oregon, we stopped in Tupelo Mississippi for a couple of days when I discovered we had a brake issue. Showed up at 7am with no appointment and Andrew go me right in and I was back on the road just over two hrs. H they had to replace the calipers, rotors and pads. Thank you

We would give 10 stars on this rating, if possible! We had a low tire while traveling the Trace. This was 6:30 on a Friday afternoon! The guys went above and beyond to get us back on the road. Thanks so much!!

Very grateful today that despite blowing a tire on I-22 and feeling a little unnerved, that we were able to pull into this Firestone store. The crew were very kind and fixed us up with two new tires. I felt their honesty and delighted in their helpfulness.

Customer service is wonderful! Techs are very efficient! Having the option to charge services to my Firestone card makes it much more convenient!

Technicians were very professional and kind.

Wonderful customer service! Techs were very attentive to our needs! Andrew was very helpful during the process!