AT&T Store

This store is absolutely amazing!!! Jessica Craig is the reason I visit this store she is absolutely knowledgeable in all aspects of her job. I definitely recommend the drive to see her. I had dealt with her when she ran the Sandusky Ohio store and always had the best experiences with her. Thank you Jessica and to get the newer Samsung phone when it is released I will male the drive to Avon to deal with her personally to make my purchase and set up my new device. She is definitely the best!!!

Sarah and Jessica are absolute angels!!! We have been to the store 2 times with different issues (that were totally our fault) and they went out of their way to fix it! Seriously the best!!!

We shopped here yesterday and had a great experience. Sarah C. was fantastic and patient. She made sure everything was working and transferred on four lines. She reminded me to disconnect my cellular watches with another provider so I don't have a bill with them. Sarah C. was thoughtful enough to make sure my mom is an authorized user so that if she has questions, problems she can go to a store near her and get help. Great customer service and very friendly. I couldn't have asked for anything more.

I needed a new fast charger. Good selection. Staff following common sense Covid procedures. Excellent experience.

One note on parking. The store is at the end of the row. The developers left just enough space for two rows of parking on either side of the drive. If you drive a larger vehicle, it is easier to park down near the Chipotle and walk. Vehicles swing into the drive immediately off Detroit; keep your eyes open.

Heaven, an associate at the store was absolutely amazing! Helpful, respectful, and really knew what she needed to do to resolve my issue. I was expecting to be in the store for long or have to come back but Heaven resolved my issue and I was out of the store in 10mins. Cannot say enough great things about the service!

Great staff, very knowledgeable. I drive past 2 other AT&T stores to get to this one.

I had a great experience at this location, especially with Rob, He has a lot of knowledge and experience. I was going there to fix a problem. Rob fixed the problem and sell me, a phone and a watch, because he's very Great at his job and passionate and patient and understands the customers. Rob Answered all my questions, he defended having to be a manager or the head of the store.

I will always recommend this story all my friends in the family go to this specific store for all the answers and even if you want to buy anything.

Thank you so much, Rob, For making my experience great.

Jessica was amazing. Made the whole experience great and fast

I’ve been with Verizon for over 10 years and the customer service had gotten so bad each year. I decided to switch to AT&T first net. On a recommendation I stopped into the avon commons store and worked with Jessica. She was very efficient and friendly and got my new service quickly and effectively. She went above and beyond to make me comfortable with AT&T after telling her about my bad experience with Verizon. I’d definitely recommend the Avon store and I’d tell them to ask for Jessica!

Fantastic staff, very helpful and knowledgeable!

I was at the store to switch from my previous provider to Att….the store Rep-Jenny was great 👍🏻 very customer friendly, warm, but still focused on her work n fast. She was very helpful to help us to pick the best choice for us! She’s a great salesperson!👍🏻👍🏻👍🏻👍🏻Thank you 🙏

Sarah C. Was wonderful to us. We came in to transfer companies and she was so easy to work with, and made the whole process a breeze! Thank you Sarah!

Jessica is the BEST! Friendly and the ONLY one who could help after 6 attempts thru various stores and customer svc. Give her a promotion and raise asap. Not kidding. She spent almost 2hrs with us and FIXEd our problem

Manager Therese went out of her way to get phone I wanted from different store. She also expedited my visit to speed up my purchase and activation. Jerry, my sales rep. was extremely helpful and patient transferring my pics and apps from my old phone. He went above and beyond to make sure I was satisfied.

Greg has helped me on several occasions and has always been friendly, very efficient and knowledgeable. He gives you his full attention and treats you like a friend.

Had a lot of questions. Had several issues that needed attention. I had plenty of help and a lot of good information given to me. If I wanted to judge AT&T and their phone costs, this would not be a 5 star, but the service, advice and time given to me and my family by the store employees was great.

I had to replace my IPhone 6 Plus and went to AT&T store In Avon on Detroit rd! Reva my sales person answered all my questions was was very pleasant and efficient! It was great! In and out in less then an hour and Reva transferred all my stuff to the new iPhone SE

Called ahead, asked how long it would take to turn my phone in. Austin said ten minutes. I said ok my name is.. and I'll be there at 447. Walked in and three people walked in with me. Took all of them before me, I guess it didn't matter that I called ahead. I left with my phone. Couldn't wait any longer. ....post review..I went back on Friday evening and no one was in the store. Two people were ready to wait on me. It was a success, turned in my older galaxy for the newer one. My big hurry was to do it before I lost or broke the trade in phone. Updating my review..

Walked into AT& T thinking I lost all my data and ready to cry - had no access to my phone with the last iPhone update for a WHOLE DAY! Sarah took all of 3 minutes to get my phone updated without any loss of data! Ty ty ty Sarah!

Excellent! So helpful, polite and patient!! Took the time to help me understand my phone. Unfortunately I did not get his name but I know he has recieved a nice promotion!! He deserves the promotion. I am happy for him!!+