Target

I had a few returns due to items that arrived wet and damaged from an online purchase, but I was able to very quickly return the items in person at the Jacksonville, NC Target store. A fast evolution and I was on my way. Thank you for the excellent customer service.

Well stocked and orderly. There was a large amount of shoppers, I assume this is the norm. Everyone was just going along.. check out time was good. I hadn't been to Target in a long while since COVID showed up.

Fast friendly service at pick up. Easy to manage online ordering. Love the selection. My special needs son wanted a wizard wand and after looking through Walmart site, I found one at Target's site. Easy peasy lemon squeezey!

Really good store to shop for just about anything .. The sales people in all departments really have been amazing to deal with , not to mention very knowledgeable .. I’m most definitely a fan of Target 😄

Has a lot to choose and offers a Starbucks bar so you can get a coffee while you shop. Always doing some kind of sale.

I love shopping at my local Target. It is cheerful, clean, and well organized. The associates are always quick to offer assistance. My only negative is how small their grocery and plus size women's clothing department is.

Easy customer service easy refund even without receipt. I don’t go into target often but customer service seems to pretty good there based on the few interactions I’ve had going there. Lines move quick and yeah simple enjoyable experience no complaints here

Great prices and the store is laid out nice. We always stop and get popcorn at the little food court first to walk around the store eating while shopping. :) They have a little bit of everything from food, toiletries, household items, shoes and more.

Great experience! Bought some toys and some toiletries.

A favorite for weekly items ---a good variety of products and a very nice, helpful staff

Target is one of my favorite retail stores! They stay on trend but also have classics in stock. The store is ALWAYS clean & organized making shopping much easier. If you find an item in the store but they don't have to size you need in stock you can just order is online to have shipped to your house. The availability to pick up store orders without leaving your car is a great option to have, especially if you have younger children.

This Target is far nicer, more stock, and cleaner than my local store in Wilmington, NC. I have driven here twice in last year to pick up items my local store was out of. It is easy to get to. Also there was literally no one in line at the checkout. My store always has huge lines but I try to use pick-up so I don’t have to stand in line for 30 minutes. Not sure why people are complaining about this store. Come down to Wilmington and you will see how lucky you are to have such a great Target!

I've shopped here for over 5 years and it's always decent but I've been to much better targets in other locations. But today when I went in (July 21), the store was well stocked, clean, and organized! Maybe it was just a fluke or they're gearing up for the weekend, but I was very impressed!

Needed a new cat food container, they had what I was looking for at a great price.

First time using the pickup service and was highly impressed. Was able to change from in-store pickup to drive up right from the app and the experience was amazing. Hardly any wait time after parking and the associate was very polite and friendly. Will definitely use this service again!

This store is always clean and well organized and when the checkout line is long it moves quickly.

I love this Target. It’s clean, well stocked, and the staff are wonderful. There was a short time a couple weeks ago where it seemed like they didn’t have any cashiers. I’d visit and only one cashier would be open or only self check-out. I don’t necessarily blame this location for that as I know staffing shortages are a countrywide problem at the moment. As of recent, they have been extremely well staffed with plenty of lines open and the staff there are always very accommodating and kind.

The customer service desk staff are always helpful and prompt with pickup orders and questions. When I first moved back to the states after being abroad for many years, the employee at the front desk was so patient in explaining to me how to use the Target circle app even though the store was closing for the evening. Also, the man with dark hair and glasses always goes the extra mile.

The nice older woman with the curly hair who often works stocking the dollar spot section is an absolute gem. She always takes the extra time to always ask customers if they are looking for anything in particular and asks “can I help you find anything today?” to just about every person who walks into the area. She helped me dig for a specific item on one occasion and knew exactly how many were left and where I might find one if someone had chucked it out of their cart while shopping. I am always happy to see her when I come into the store.

Lastly, I was there yesterday and some teenagers were being really obnoxious. Kids will be kids and I have ones of my own, but this was a pack of five to six teenage boys who were being reckless. They were making TikTok videos, saying f&$@ and other words loudly and frequently, jumping in and out of carts, running down aisles, and at one point one of the teenagers bumped hard into a pregnant woman’s cart. She looked visibly emotional and left the area quickly. The boys shower zero remorse and laughed it off. I went to find an associate and while I didn’t get his name (I’m quite bad with names), he addressed the situation promptly. He was working stocking the home goods area and he went over the the pharmacy/stationary/kitchenware area and firmly but professionally told the boys they needed to cut it out entirely or leave the store immediately. The boys were immediately shook that someone had said something to them (clearly not enough people do), stopped the behavior, and dispersed. I sought him out to thank him and learned he had two younger kiddos of his own. This was on 9/22 between 12-1pm and I was very grateful for the way he handled it.

Overall, there are a lot of great employees in this store and it seems like they really band together to get the job done even amidst staffing shortages.

To sum up a long review, going to the store these days is a tasker I’d rather outsource to Instacart or a delivery service. Customer service has gone downhill across the industry and socially and economically we are all still adjusting post-pandemic in different ways (most we don’t recognize). I shop on Amazon daily and I’d need a stiff drink before stepping into the hot messery that is Walmart, not to mention a hand sanitizer bath. However, this Target is doing it right in creating an environment where customers actually want to physically step into it. As a solo parent, business owner, and full time student, I go to Starbucks to grab a coffee and roam around to decompress every now and then. As insignificant as that may sound, there isn’t another store that’s making me want to do that. I’m grateful that even with this being a big chain store, it’s still hitting all the marks for good customer service, cleanliness, and accountability.

P.S: also, the Target Circle app is perfection. Between having all my receipts in one area, being able to check my local store for items, arrange for delivery/pick up, scroll deals/coupons without having to filter through marketing emails, being able to check out with the app so I don’t have to even bring my wallet inside, and so much more, this is the standard.

Oh how I love Target for back to school supplies. Scored some great pencils for my little learner and desk lamps and a waffle maker that makes waffles in the shape of a star! How fun is that for school breakfasts?!

I always use Target's order pick up when I don't have time to shop. The employees are fast and friendly!!! It's the best thing since shopping began.

This target has great employees all around. But, Britney at customer service is AWESOME! I had left the store with out all my items, and of course noticed 5 mins before they closed. Britney was so nice and patient with me! She took the time to locate my item and put it on hold for me so it wouldn’t sell before I got to it. She didn’t have to nice as she was, and it was so very appreciated!