Larsen Ace Hardware

Cannot say enough good things about the team here. They went the extra extra mile to help me get a screen for my window done. You never see this level of service and commitment from the big box stores

I can just say that they have literally everything I've ever needed when I stop by. Been coming here since it was Pfau's. Great transition by new owners.

Amazing customer service provided by Kathie! She went above and beyond to ensure the product was ready for delivery and equipped with everything we needed. She was attentive, knowledgeable and provided superb customer service. I was thrilled we could make this purchase locally, through ACE Hardware, and not a big box store. AND, the pricing was better!! Plus, if you are an ACE Hardware member you get free assembly and delivery services with a purchase over a certain amount!! Amazing experience!

This is my first time visiting this particular store and it won’t be my last. I went in to get a key copied and the staff were very friendly. The customer service was excellent and staff provided me with knowledge about locks and key types. I was in and out of the store very quick as well!

Super helpful and very fast service. Holy moly that's amazing service. Mike was amazing and found the special coupling I needed. Also so quick to pop in and out since I didn't have to hit up a huge big box warehouse type store. I will be back next time I need something. They rock and I love how much staff they have

Great hardware store, fantastic stock, very helpful, and wonderful wood floors

Outstanding customer service. I needed a part for my grill, and no store near my home had it. I called this store, and it was in stock. The manager, Kathy, double checked the part number to ensure it was what I needed, and held it for me - I live nearly an hour away. That's what customer service is all about. I could not be more impressed with the pleasant professionalism.

Each and every time I walk into this store, I'm greeted, assisted and I leave happy. It's an old fashioned hardware store with folks who help, plain and simple. I'd rather drive to the center of town to Larsen's than walk from my home to Home Depot (which is 5 minutes). The experience is so superior. Highly, highly recommended.

Called the store to order a grill. I live in Vermont; the grill was going to a family member in West Hartford. Dan could not have been more helpful in all aspects of placing the order. The grill has not been delivered just yet, but I have every faith that all will go smoothly.

Really nice hardware store. Dan helped me navigate the always complicated hardware section to find a series of screws and wall anchors. The lady at the counter was super friendly. Over all good experience. Parking was free because of a less then 30 minute visit.

I was call around looking for a seasonal item that was now out of season and not having much luck until I called here. They were very nice on the phone. They varied the had the item in their system but it was stored away. They took my number and went into storage to find it then called me back to say it would be waiting for me. At pick they were friendly and helpful. You don’t get a lot of stores willing to put in extra effort these days.

My husband and I ordered a grill from Larsen's Ace Hardware. During delivery there was damage done. Larsen's went above and beyond fixing the issue and did it with lightening speed. The manager that I spoke with was extremely apologetic and had great communication with me until the damage was fixed, which was the next day!! I highly highly recommend them for any of your hardware needs.

I love walking into a real hardware store: the hardwood floor beneath your feet, the faint sharp smells of fertilizer or paint thinner, the gleam of brass and chrome. But it's the people who keep me coming back. The folks who work here are able and willing to take the time to help you, and they always seem to have just what you need. Yet it's small enough that I can bring my kids without worrying about what they'll get into. An A+++ experience every time!

Went in to get a can of paint. Immediately greeted as I walked in and was assisted quickly. Staff took the time to answer my questions about different paint types, and helped me choose which company to use (not the most expensive one based on the job I was doing). Great experience.

Larsen's is a top-notch hardware store that reminds me of the ones I went to as a kid with my dad. They have every nut, bolt, part or bulb you can imagine, and a knowlegeable, helpful staff that you generally won't find at big box home improvement stores. Love this place!

Just went in on the off chance I would find the grill mats I’d ordered online. I asked Nick where their grilling accessories were and headed over. A few minutes later, Nick came to check on me to see if I’d found them . We both searched the shelves, he then radioed for assistance, and finally he looked it up in their system - he just refused to give up and I thoroughly appreciated it. I’d already been to Walmart and their sales assistant’s shrug and “I don’t know” is what brought me to my local hardware. Thank you, Nick!!

This store is absolutely fantastic,, staff are super knowledgeable and very welcoming. The best part is they take the time to help you. This seems to be the one of the last places that remembers that you are the customer and want to help you. Kathie spent half an hour with me today going over options for multiple projects I have at home. She provided suggestions and made sure I had everything I needed. This wasn't the first time, when we were trying to figure out a gameplan for our lawn a gentleman helped set us with a plan for seeding, fettling etc, taking his time without a rush. We later found out this was the owner of the West Hartford and Canton stores. I cannot recommend this store enough, great folks who help take the anxiety out of home improvement, with a friendly, old school vibe, great coupons too. Thank ya'll

This is a local Gem of a place that's been around in various incarnations forever. The staff understands the kind of houses that are in the West Hartford Center area, and can recommend the right product or materials for the job. There's also a decently stocked housewares section. Since the new owners have taken over, they have significantly increased the amount of stock available in the store, so there's much less of a need to have them special order you something, or to look elsewhere. If you're doing a moderate level project, most likely this place will have what you need in stock. The store has definitely been updated and modernized, but it still feels like that local place that's been a fixture in town forever.

The selection of items is unbelievable. Staff greet me and help me find what I need within seconds of entering the store. Prices are as good or better than box stores. Convenient location. BEST hardware store ever!

Great local Ace Hardware free 1/2 hour parking. If they don't have it they will get it . Plenty of help on the floor to answer your questions. Also have screen and storm window repair. Pro tip repair before you buy new.