O'Reilly Auto Parts

I just wanted to thank Erick from the Grand Ledge location for restoring my faith in customer service. In todays world this seems to be lacking. I was in need of a new battery and had no idea what would be the best fit for my make and model of car , He was so helpful in finding the right fit, explained rewards program and even walked me threw on how to get a rebate . He then went and installed the battery for no charge. This was a challenge given the battery location in my car! I hope O' Reilly appreciates what a great employ they have!

Chad and the crew do an amazing job with the quickest deliveries and the best pricing. My shop uses them every day for everything from large to small. VERY PLEASED!

I stopped in on 2/13/24 and I had beyond excellent service from Chad. He went above and beyond to help me with my lightbulb. His friendliness and kindness was very much appreciated.

Needed coolant. The tech behind the counter was helpful finding the correct one for my truck. Then Scott came out and helped with removing cap and filling reservoir. Awesome service! Thanks

Grand ledge location has knowledge staff and always willing to help with questions. Great prices and products

I am not a car person, and can barely spell the word "auto", so I was a little intimidated the first time I walked into the store. That changed quickly - the staff was friendly, and a huge help with my questions and requests. They even let me borrow tools when I found out that the part I had to remove on my 2010 Dodge Caravan required a special tool. I seem to learn something every time I go there! Thanks!

Got parts for my scooter AND my car...
Love the customer service!!
Fastest delivery around for parts too...

Best service in town! Gary was a big help in locating the correct parts. 👏 even when we gave him the wrong info 🤭 was nice to be in good hands 🙌

My OEM battery died in my 2017 Yukon at the speedway down the street from the store. The team at O’Reilly’s came and jumped my vehicle so I could drive it to the store, purchase a battery AND install it for me. All within 30 mins!! I did not know that O’Reilly’s was that amazing with customer service!! Totally impressed!!

These guys and gals are awesome!!!! Today they saved me!! They went WAY WAY WAY above and beyond to get me the part I needed to finish out my brakes and even gave me a helping hand in breaking loose some rusted bolts. I can't thank them enough for what they did today. Great bunch of people and always doing more than what you would expect.

Sam took very very good care of me today. I called from Grand Rapids and told him I was on my way to the hospital and needed a quart of 5w30 and asked if I left my debit card on my wiper if he could come out and get it, charge me, and then bring them both out to me. He said yes. Then, when I got there an hour later he did come get my card, charged me, then brought them out to me and put the oil in my motor. This is going above and beyond in my book. TYVM Sam! It was highly appreciated!!!

I have never been a fan of o Reilly’s to be very honest! I decided to stop into this store and met Rebecca (I believe is her name) she may not know everything in the store but has a great personality and isn’t afraid to tell you her take on stuff. She has never said we can’t get it, instead she says give me a little time to find it for you! I enjoy coming in to this store and she has changed my opinion on this franchise! It may not always be the best parts or prices but customer service is superior because of her hard work!! Thanks

ATTENTION GENERAL MANAGER I came in there Friday 6ish in need of some wires for a winch. Both employees were very helpful. Chad went above and beyond to set my wiring up for easy installation. I can't tell you how much I appreciated his time.

I’m from out of town and my battery went dead in my muscle car. I got a jump and drive it to o reilly auto in Grandledge...... everyone was very helpful. The found the battery I needed and even changed it for me since I didn’t have any tools. Thanks guy’s kudos to you. Great place to go. They got me back on the road fast !!!!!

EXCELLENT STAFF AND DRIVERS!!!!!
Chad has done an amazing job turning this place around. Very happy to do business with them on a daily basis.

Great service, they have always had in stock or received it in a day or two.

The guys knew exactly where to go to get what I needed, very helpful

Free battery check showed Battery was bad. They had what I was looking for 'Motorcraft' which GLF was out of. I asked if they had tools I could give the core to them and save $20.00 The counter person said he would I stall it for me, wow wasn't expecting that.

The best customer service I have ever got, multiple times! Best realiable parts with again I will add hands down best customer service. No upselling unnecessary parts, great parts knowledge and automotive knowledge! Highly recommend O'Reilly's. Definitely this location!

I went to this one in grandledge I bought some spark plugs for my
Snowmobile . mine use's NGK
Br9es